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Site prone to crashing on every browser. Why?

Firefox, Explorer, Google Chrome.

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  1. Add Safari to the mix.

    1. No crashes for me.

      Firefox on my laptop - Chrome on my phone and tablet.

      2 Replies
        1. Hi ratgirlagogo. We're not able to reproduce this on our end in Windows 7. It looks like you're running Windows XP, which may be the culprit. We're only able to support the two most recent versions of both browsers and operating systems. For Windows, we support 7 and 8.

          3 Replies
          1. re: DeborahL

            FWIW I'm using XP and the latest version of Firefox on my laptop with no problems. With Adblock too.

            1. re: DeborahL

              Yes, I'm using XP so you may be right. But is it only recently that you were only supporting 7 and 8? Because this is a recent thing.

              1. re: ratgirlagogo

                No, not a recent thing. One thing to check would be any browser extensions you might be running--things like AdBlock and Ghostery have been known to interfere with site functionality.

            2. The new Target ad that started yesterday crashes safari on my phone 2 out of 3 times it has rolled by this morning. Resetting my phone doesn't help.

              1 Reply
              1. re: Melanie Wong

                I haven't paid enough attention to confirm the Target ad, but something has been making it a little more "quirky" from my iPhone lately. I've had it boot me out of the browser all together a few times, I guess that's "crashing" on an iPhone.

              2. I am using Firefox browser. This is the worst browser because it crashes a lot. I believe it makes double post when I am posting.I was apologizing to the mods for double post.

                1 Reply
                1. re: Smiley881

                  the latest firefox updates have made it utterly wonky. i had to give it up. once i switched to chrome have had zero issues.

                2. Site has a problem with my two iOS devices (iPad Air and last generation iPad). Both devices run the latest version of the operating system and the latest version of Safari. They're are no crashes. Rather, I get bounced out of Chowhound. This has been going on for some time. It's annoying.

                  12 Replies
                  1. re: steve h.

                    This happens occasionally to me as well I'm on IOS6 on an iPhone.

                    1. re: steve h.

                      Can you explain what you mean by "bounced out of Chowhound"?

                      Are you being logged off? Re-directed to another page? We definitely want to understand what you're seeing so we can investigate. Thanks!

                      1. re: patsully

                        Bounced from the site to my iPad home screen. Not logged off. I can return to the site without issue.

                        1. re: steve h.

                          Ah, gotcha. So I'm guessing the entire browser crashed? Did you lose the tabs you were viewing and have to start fresh?

                          If so, hopefully it's not a result of our site alone, but if you notice any page that is consistently causing it (Chowhound homepage? A post with many replies?), that would help us determine if it's something we can improve.

                          1. re: patsully

                            For me it bounces me out of my browser, when I go back to it brings me back to the same page it kicked me out of. I've only had this experience with Chow and I can't find a constant between its happenings. My initial thought was large threads downloading, but I've noticed it on smaller threads as well.

                            1. re: jrvedivici

                              It might be an ad or type of ad that only appears sometimes. Can you ad-block, or turn off flash, or take other actions that would help determine which intermittent piece of software is choking your system?

                              1. re: therealdoctorlew

                                I use Adblock on my PC but had trouble downloading it on my iPhone. Trust me I wish I could use it.

                            2. re: patsully

                              The problem seems to be unique to Chowhound. I can try to "heart" a comment on the WFD thread, try to respond to a poster, try to post a photo and boom: bounced out of your site and back to my home screen. This has also happened when merely scrolling through long posts.

                              The frustrating aspect is that none of the failures are repeatable. They come and they go and I can't tie tie them to any one event or a sequence of events. There are, however, multiple failures every day.

                              I'll keep my eyes open for a pattern or trend that you can use when troubleshooting this issue.

                          2. re: patsully

                            patsully, the whole browser closes (Safari,) and it does it all the time no matter what I'm doing- reading a thread of any size, replying to a post, hearting, etc. For me, it is ONLY Chowhound. To make matters worse, when you click back into the browser and then CH, it thinks you've already read the posts so it's all collapsed. Maddening. I'm done using CH on my mobile until I hear this is fixed.

                            1. re: weezieduzzit

                              Hi weezieduzzit. What mobile device are you on, and what version of the operating system are you running?

                              1. re: DeborahL

                                ipod touch 4th generation, iOS 6.0.6, whatever the current version of Safari is.

                                1. re: weezieduzzit

                                  Thanks for the info. We're continuing to look into this, but because we can't reproduce (including on iPad, steve h.), it'll take some time to troubleshoot. It's possible it's ad-related, as steve h. mentioned. We've also found iOS 6 to be more problematic than 7, and with the imminent arrival of iOS 8, we may not be able to support 6 much longer.

                                  We'll keep you posted.

                        2. Just got bounced again. I was adding a comment on the current WFD thread, hit the send button and blooey.

                          I was bounced to the home screen on my iPad. When I returned to Chowhound, I had to sign back in. My preference of having newest posts displayed on top didn't kick in until after a few refreshes. My post, of course, went away. I re-entered the post (short, no photos) and it was accepted.

                          Edited to add: ad serving could be an issue. I'll keep an eye on the activity disc next time I submit an entry.