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Hair found in the food...

I know it can be worse.. but it was very disappointing to find a long strand of hair inside the dessert after a meal. The waitress was apologetic and the manager came right by to apologize and stated that he will of course not charge for the dessert.
It ruined our dinner and we both felt really gross out afterwards.

I really think that a restaurant should have not charged us for dinner.. no? What are your opinions on this?

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  1. If you found a hair in your dinner plate, they should not have been charged for your dinner. You did find a hair in your dessert and you were not charged for the dessert. I think you were treated fairly.

    1. You wanted your entire dinner comped???? That's a bit unreasonable. Almost everyone has hair. Hair falls out. Yes, it should be maintained to minimize or eliminate the chances of that happening, but it's hair, not a used hypodermic needle.

      Comping the dessert with profuse apologies and the offer of a replacement is sufficient, in my opinion.

      1. They did not charge you for the defective plate of dessert and did it in good faith without arguing. I would call that a sincere effort and would not demand anything more.

        1. Isn't it odd that if we find one of our own hairs in our food it's not an issue, even though our own hair may not be freshly washed! Even my own dogs' hairs are not a big deal to me, but someone else's dog's hair or their hair is icky.

          1. I would not expect dinner either and the comp was in good faith.

            I would definitely expect an immediate replacement though (whether the charge was removed or not)

            2 Replies
            1. re: pumpkinspice

              No -- there's another recent thread about this.

              *Either* a replacement, or a comp if you don't want the dessert at this point, but you're not entitled to both.

              1. re: sunshine842

                Should have been more clear, I personally expect the replacement. The comp is nice as well, but not expected.

            2. People slay me and not in a good way.

              I have long, curly hair and no matter how careful I am (especially when cooking for others, I wear my hair up in a pony tail) it seems on occasion I will find my own hair in my own food.

              It happens...doesn't mean someone is negligent.

              Also, chances are no one will die or get sick from hair.

              The restaurant accepted responsibility and acted fairly.

              1 Reply
              1. re: Janet from Richmond

                my hair sheds all the time and I have tons of hair. Ditto the dogs. I know it's nasty to find hair in our food but it's likely the least of what's really lurking in food (insects, dirty restaurant kitchen debris, bits of bandaids).

              2. You think wrong. Dessert comped -- that's sufficient.

                1. I have to join the majority in not agreeing with you. Sounds like the restaurant did everything they could to make the situation right.

                  1. If you eat ~any~ commercially prepared products, you eat hair (and probably worse).

                    I'm with the other posters and find the restaurant's decision fair.

                    1. Sounds like the restaurant did the right thing.

                      Hair gets into food sometimes, unfortunately. I give quite a few baked goods away, and sometimes I have nightmares about people finding hair in them, even though I am very careful!

                      Once, though, I had dinner out and found a hair. So I cut away that portion of my dish, shoved it aside, and continued eating from the rest of my plate. Well, when cutting new bites, I found about ten more. It was disgusting! They took it away and didn't charge me, but I left hungry and a tiny bit sick to my stomach.

                      10 Replies
                      1. re: sandylc

                        Ok that is legitimately gross - and I am not too faint of heart.

                        1. re: JTPhilly

                          yeah, I'm pretty unfussed about one, maybe two.

                          But a wad of hair? yecch.

                        2. re: sandylc

                          okay a BUNCH of hairs would be a deal killer for me. One hair... things happen. Not that big a deal. A numerous strands in the food? Um. No. Something different is going on rather than just bad luck ... sounds more like employee sabotage. I cook in a house with my hair and a dog and a cat that are shedders. Hair happens. I'm super diligent and don't think I've ever served up any hair (probably have) but I know I've caught a stray hair before something went into a pan or the oven.

                          1. re: Firegoat

                            Yup, I've always thought it was probably deliberate.

                            The place was crowded and busy, and I wasn't seated anywhere near the kitchen, so potential malice was likely aimed at management rather than me.

                            1. re: Firegoat

                              I've had it happen twice -- once with a baked potato -- I peeled the foil back and found a *wad* of hair between the foil and the potato. Was at a meeting, so just wrapped it up and pushed it aside.

                              Other was a sandwich -- opened the sandwich to add some condiment I no longer remember -- and a wad of hair under the top bun. The owner comped it after literally having to fight back a gag. (he offered a choice of a new sandwich or a comp and commiserated when I said yah -- I'll just take the comp)

                              1. re: Firegoat

                                "Cant really call it home cooked without a cat hair"
                                My aunt bakes alllllll the time and says that

                                1. re: girloftheworld

                                  Mine's dog hair -- we have a light-colored dog and a dark-colored dog....that way, there's at LEAST one visible hair on every article of clothing and every dish served in the house.

                                1. re: klyeoh

                                  THe hair you know is better than the hair you don't.
                                  Domestic pet hair always better than wild rodent, rat hair, even though the FDA allows rat and rodent hair, insect bits, mammalian excreta, mold, etc. in food, (meat, grains, vegetables, fruits).

                                  1. re: ospreycove

                                    I can't remember who it is, but there's a comedian who has a whole riff on at what point a hair becomes disgusting....on your head, it's fine...caught in the bathroom drain, it's disgusting. Where between when it leaves its follicle on your scalp and where it comes to rest in the drain does it undergo the transformation?

                                    It gets considerably more ribald from there, but I'll let your imagination run.

                              2. Expectations are premeditated resentments. Yours are unrealistic in this instance. Dial them back.

                                1. Only be concerned if the hair was attached to a head.

                                  1. I just found a rubber band in my salad from Whole food buffet bar. I chewed and chewed thinking that it's food then I realized it was something else. I feel slightly grossed out by it but I will live. It's funny though, when I was younger, I really didn't mind finding non food items in my food but now that I am older, this sort of thing grosses me out now. Strange.

                                    1. I am sure you are all aware the FDA/ USDA has standards of allowable Rat Hairs, Mammalian Excreta Insect Parts, Mold, etc. in food products. For example, the allowable number of Rat Hairs in Apple Butter is no more than 4 per 100 grams.
                                      http://www.fda.gov/food/guidanceregul...

                                      http://mentalfloss.com/article/29133/...

                                      5 Replies
                                      1. re: ospreycove

                                        Yeah, but some time ago I tried to bring it up in another thread while talking about ground meat, and it was met with disbelief!

                                        1. re: sandylc

                                          Sandylc,

                                          Ah yes, how many folks believe that life is/should be risk free, I do not think that has been made an Entitlement,....Yet!

                                          1. re: ospreycove

                                            The real question is how we can make a boatload of money with some sort of Entitlement idea.

                                            1. re: sandylc

                                              Working on it!!! Will let you know...........

                                      2. now this is something I would be more concern with than a stray hair...

                                        http://www.huffingtonpost.com/2014/02...

                                        2 Replies
                                        1. re: JTPhilly

                                          these stories often turn out to be made up... especially since they already hired a lawyer which seems pretty extreme

                                          1. re: kpaxonite

                                            LOL I know but it is pretty hard to fake it being baked IN to the cake, who knows I could not find anything claiming fraud on it.

                                        2. A story relayed to me about a table of eight getting the same soup as the first course. One person found a roach in their bowl. Horrifying at best, but every one else were relived that their's were 'safe'. But as my friend said, it's like a bay leaf, if one person gets one, everybody gets one.

                                          1. If it had happened to me I wouldn't have said anything. I would've removed it, finished my desert and carried on with my evening and had a great time doing it. Comping your dessert was appropriate and was quite enough in my opinion.

                                            1. Sorry to pile on, but no, you weren't entitled to having your dinner comped AT ALL. The hair was in the dessert; they comped the dessert, and you got profuse apologies from both the waitperson and the MOD.

                                              If restaurants were expected to comp entire meals every time this happened out of one dish throughout the meal, there would be a lot fewer restaurants.

                                              1 Reply
                                              1. re: LindaWhit

                                                and a lot of customers with bald spots

                                              2. If they apologise and replace the dish, then I'm perfectly happy. To have them comp it as well would be a nice bonus but not necessary.