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Jun 4, 2014 04:20 PM

Empanada Guy

Empanada Guy makes decent empanadas. They are expensive but wife liked them. I have gone there for the last time. Jump off Parkway to bring home some dinner and no truck there. This isn't the first time he was a no show. The point of a lunch truck is to be there for lunch. Went to the restaurant in Freehold three times. Was only open once. I find out he closes to attend festivals. I understand the easy cash but to hurt your regulars doesn't make sense to me. Complained to him on his Facebook page his customer service was even worse. Removed my post and banned me. Said he needed to stop the snow ball effect. Then told me to show up and confront him in person. Not really a smart way to deal with customers. Back to Karini in Perth Amboy or El Familiar in Toms River. They both have treated me well.

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  1. It would be nice to know where your talking about?

    6 Replies
    1. re: Tapas52

      Sorry was the Empanada Guy truck in Port Reading NJ & same name restaurant in Freehold NJ. I know he has two other trucks too.

      1. re: JPKNJ

        568 Park Ave in Freehold.

        It's in the same strip mall as Manhattan Bagels.

        1. re: wench31

          One of the other trucks is in the parking lot of a gogo bar on 516 in Old Bridge.

        2. re: JPKNJ

          Thanx, ......but my favorite Empanadas are the
          "Colombian Style" served at El Familiar in Toms River.
          sooooo delicious with special sauce.

          1. re: Tapas52

            I must try them since I am only one town over.

            1. re: yuppicide

              They also have Garlic Shrimp ( gambas al ajillo )
              on the specials menu & Yuca balls,
              Crab Empanadas........that's my next choice.

      2. The empanadas are fantastic. Worth seeking them out.

        4 Replies
        1. re: Jerseygirl111

          Not if he treats his customers like crap.

            1. re: Tapas52

              From the OP: "Complained to him on his Facebook page his customer service was even worse. Removed my post and banned me. Said he needed to stop the snow ball effect. Then told me to show up and confront him in person. Not really a smart way to deal with customers."

              1. re: equal_Mark

                As I have said on CH previously, if the food is really good, I will overlook poor service. Others may not agree.

                Even the OP admitted he thought the empanadas are decent and his wife likes them.

        2. At the Laurita winery food festival this guy had the longest line by far. People were waiting a LONG time to get his food so he is doing something right. I wanted to try it but didn't feel like standing there for 30 minutes or more.

          While I also hate when places have inconsistent hours, I can see why he goes to festivals. money talks....plain and simple.

          This guy was actually outside the truck and people were taking pictures with him. I guess he is a foodie celebrity : )

          1. These empanadas, I guess they are similar to the meat pies I loved on Grand Cayman. Anyone know if this is so?

            1 Reply
            1. re: Barbarella

              An empanada may have meat, beans and/or cheese or any combination there of and is similar to the hand-held fried pie with fruit that we have in the US. The pastry will differ slightly from country to country.

              I've never seen them called a "meat-pie" in the Caymans, but it's probably a loose language translation.

            2. FWIW, I have received only courteous service from the owner and his staff at the restaurant in Freehold. I know that at least on Facebook, these guys are really good about letting their customers know where their trucks are going to be located and to give notice when a truck is not going to be in its usual location. They also advise when they need to shut down the restaurant's operations in order to prepare for weekend food events. Certainly does you no good if you haven't seen the notice, but I think they are trying to get the word out so that people aren't disappointed.

              3 Replies
              1. re: jsfein

                jsfein write a negative comment on his Facebook page. It will be removed and you will be banned from posting. That is how he keeps on his positive spin on every thing.

                1. re: JPKNJ

                  I assume your suggestion to jsfein is hypothetical. However if you believe this is an uncommon practice by any business with regards to FB comments, you are sadly mistaken.

                  Besides jsfein had a positive experience. I am sorry you had a negative one, but I am glad you posted about it so people can make informed choices.

                  1. re: JPKNJ

                    A facebook page is owned by the owner of the page. He has no requirement to allow what you have said to be posted. Why don't you try private messaging him rather than posting on his wall?