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Am I right to refuse a fractured pint glass?

Ordered an iced tea at a bar & grill. It was served in a pint sized beer glass that had a 4 inch crack. I told the server and she took it away without saying a word. But I had a hard time believing that nobody noticed it because I saw it immediately. Would a place knowingly serve drinks in a cracked glass like that?

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    1. I'm far from queasy about things that drive other nuts. But a single chip in a glass and, at home, it's in the trash and, in a restaurant, it goes back.

        1. Absolutely you are right to refuse; and there's no way someone (dishwasher, bartender, server) didn't notice a four-inch crack. Not unless the place is so dark you need a flashlight to read the menu.

          1. "Would a place knowingly serve drinks in a cracked glass?"

            The kind of place where a server takes back a cracked glass "without saying a word" would.

            Don't go there any more.

            1. You were totally right......cracked glass belongs in the garbage!

              1. It must not have been a real beer pint glass. It takes a really good whack to put a crack in a proper pint glass. In any case, it the crack was noticeable, then the people who work in the restaurant have incredible nerve. By all means, refuse it and get a replacement drink in a sound glass.

                3 Replies
                1. re: Tripeler

                  Actually, regular pint glasses aren't that strong. But many bars use tempered glass 16 oz. cocktail shaker glasses as pint glasses. Now those are strong.

                  1. re: JMF

                    I don't know what kind of regular pint glasses you have experienced, but the kind I have used in craft beer joints are certainly strong and resist cracking. I have used a lot of these glasses at home for twenty years and have never broken one or even cracked one.

                2. while pointing out the crack, let it fall to the floor and shatter. won't get served again (the glass).

                  1. Don't be too hard on the restaurant. You were absolutely right to send it back and I'm sure they were happy to do so. If the pint glass you are talking about is a shaker glass (not really a pint glass), they are often stacked to save on space. It could have cracked while stacked and out of the bartender/server sight line from prep to service.

                    1. Most times the staff is moving so fast they don't really look close at glasses etc. I've often received a glass with a heavy smear of lip stick from the last blue hair that it was served to.

                      1 Reply
                      1. re: treb

                        Because only blue hairs wear lipstick.

                        1. Absolutely! I do it all the time. The bar I frequent is your stereotypical dive bar. The bartenders serve me chipped and cracked glasses all the time. I just say, "hey, I need a new glass please!"

                          I doubt they do it purposefully.

                            1. I'm curious--did you think anyone would say "No, you should have drank out of the broken glass"?

                              1 Reply
                              1. re: LeoLioness

                                Well a dishonest person might say "yes, drink out of it. That way you can fake being hurt and sue them or at least get a free meal. "

                                Or "yes, don't you know how busy servers are ? Unless the glass is also dirty or there is a visible chip where is the harm? "

                                Or "I guess you have never eaten in <insert remote location>. At least you had a pint glass and not <insert obscure drinking vessel>".

                              2. I have received drinks that were served in a chipped or cracked glass. I always INSIST that the server bring me the replacement drink BEFORE taking the defective glass. Years ago I caught a bartender (in a bar in which I worked) pouring the contents from a chipped glass into the replacement glass. No way to know if any glass shards went with the liquid to be served.

                                1. I suddenly had a flashback to a story told by a co-worker. They went out to dinner and were having a good time, talking and laughing. Then they realized their friend's mouth was oozing red. A glass had broken into the ice at the bar, and she was drinking shards. I don't know that I would have gotten over that, but they just laughed it off and were happy with a round of free drinks.

                                  1. Back in my bartending days, I would chuck any glass I saw with a crack or chip, but some slipped by. If a patron came up with a cracked glass, I would throw it out, make a new drink (in an un-cracked glass) and usually get their next drink too. I would be shocked if a bartender would knowingly give a customer a cracked glass, since (I would imagine) swallowing a shard of glass could possibly kill someone, or at least hurt something inside pretty bad.

                                    1. you were 100% correct to refuse the drink. No one is perfect, a glass got by the bartender. No big deal.

                                      1. I usually point it out after I'm done, because I'd like them to know but I usually don't personally care about the crack and would feel bad if they replaced it for me.

                                        1. They go through a LOT of glasses, and glasses crack/break unpredicatably... it's not surprising that a few might slip through and end up in front of a customer. I assume she took the broken glass away and brought you a fresh one.

                                          1. Back in the day I was constantly at the servers to use the ice scoop instead of dipping the glass into the ice. One little chip and you had to empty, drain, and clean the whole ice sink. That being said I would send it back too.

                                            6 Replies
                                            1. re: NonnieMuss

                                              As a bar consultant I've been pretty harsh on anyone using anything but a plastic or metal ice scoop to get ice from the bin. First time doing it I explain to them the issue. Strongly.

                                                1. re: NonnieMuss

                                                  When I was a bartender, my biggest pet peeve was seeing someone use a pint glass as an ice scoop. On a busy night, we couldn't afford to lose half an hour and the barback while the ice was drained and was replaced. Not to mention two bartenders having to work out of one well…

                                                  1. re: schrutefarms

                                                    We used to write up the bartenders for using a glass. No ifs, ands or buts.

                                                    1. re: schrutefarms

                                                      Aside from the risk of glass breaking, isn't it unsanitary for hands to be in the ice bin?

                                                      1. re: ebchower

                                                        It depends whose hands. Everyone should use scoops, but most good bartenders are washing their hands after every drink as they wash their equipment. And also just washing their hands every few minutes anyway.

                                                  2. Any place I have worked with immediately throws out cracked or chipped glasses. Sometimes when you are busy one can slip by, but if it is brought to the server/bartenders attention should be dumped, chucked out, and replaced.

                                                    If a glass breaks behind a bar and is within 15+ feet of the ice bin, a good bartender throws a splash of grenadine on the ice to make it red to warn folks not to use it, then immediately burns the ice. (Dumps it out, clean and hot rinse the bin until empty, and wipe down to check that there is no glass in the bin.) I have consulted with several places that burn the ice if glass breaks behind or near the bar, no matter how far away from the ice. Safety and threat of lawsuit are more important than a $1-5 glass.

                                                    1. Sometimes the employees are not so smart and don't know/care it's a problem or don't know they are allowed to throw out a cup.

                                                      1. So which is your real underlying question:

                                                        "Am I right to refuse a fractured pint glass?"

                                                        or is it:

                                                        "Would a place knowingly serve drinks in a cracked glass like that?"

                                                        They seem to be two different issues/questions and I am not sure which answer you are fishing for.

                                                        1. Unequivocally yes.

                                                          +

                                                          I'd wager to guess the glass slipped through. Staff does not inspect each and every glass. Doubt any half decent place would knowingly use such a glass.