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ROCKENWAGNER - POOR MANAGEMENT

Stopped by the new Rockenwagner on Wilshire near Barrington to take-out some lunch. They discontinued the turkey sandwich I usually get so I ordered a new salami combo on a square flat-bread. It was a bit cumbersome looking and more than I wanted to eat, so I asked the server if he could cut it in half, before wrapping it up. He said, sure. The manager then chimed in and said they could not cut it. I asked how it was possible that the place did not have a knife. She said the knifes were in the kitchen (accessible through a large opening less than 5 feet away). I asked if it would be possible to cut the sandwich in have in the kitchen. She said "NO". I thought she was kidding and asked if she was serious. She said that was management's policy during lunch. By the way, the place was 2/3 empty. All I could say was "wow, ok. Thank you." It will be my policy not to return.

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  1. Are they offering free parking in that building on the N/E corner of Wilshire and Barrington?

    1. Did you contact management to complain? I wonder if if there's some regulation that food can only move "one way" for sanitation reasons, but that seems like a VERY weird answer she gave to you. Yikes.

      BTW, how did the sandwich taste?

      2 Replies
      1. re: ilysla

        They have knives on the tables. The sandwich was marginal. Have no interest or desire to discuss with management. Just wanted to vent here.

        1. re: Thor123

          Oy. Sounds like a horrible experience. Don't blame you for wanting to vent and for not wanting to go back.

          I live in the area, and I've rarely seen many people in there, even at peak hrs (sometimes it's so empty in there I can't even really tell if it's open!). W/ service like this, there's not going to be in business long....

      2. Just to add to the 2/3 empty comment: they were completely empty every time I walked by after getting off the bus, around 6:30pm on weekdays.

        1. so many restaurants forget about hospitality and customer service. nothing more distasteful than being made to feel unwelcome. they should take a cue from burger king!

          1. I hear ya! I had a recent experience at the Mendocino Farms on Santa Monica near La Brea. I walked in right when they opened, I was 1 of about 3 customers. I asked for my two sandwiches to be cut in half (I was bringing them to my moms, and wanted to mix and match halves). The very sweet girl said "no problem!" I watched the procession of my sandwich being made, when the guy was cutting it I saw him whisper to the counter guy and look annoyed. A second later, I walked up to the counter to take my sandwiches, and as the counter guy was bagging him, he said in a super snotty tone "We went ahead and cut your sandwiches in half this time, but we won't do it again." I wanted to punch this kid in his stupid fucking face. When one employee tells me "no problem!", then don't make me feel like I did something wrong on this visit AND tell me what I can't do on my next visit! Ugh. My blood still boils. It's a little thing, I know, but infuriating nonetheless.

            10 Replies
            1. re: schrutefarms

              Any chance the Mendo employee was just trying to make a joke, since they already cut all of their sandwiches in half?

              1. re: SMBeetle

                My bad-I meant cut in quarters. Nah, he was being super lame. I wouldn't have cared if they girl had said no, it just sucked because I felt reprimanded, when in reality I had asked and was told that it was no problem. I almost felt like he wanted me to apologize. It was weird and left me with a bad taste in my mouth (which was then washed away by the awesome pork belly banh mi).

                1. re: schrutefarms

                  Yeah, I'd be annoyed too. FWIW, the Mendo mothership has good customer service in my experience. I sent an email politely griping about the shrinking amount of proteins in my recent sandwiches, and they gave me a pretty professional and concerned response that looped in the management of the particular branch.

                  1. re: SMBeetle

                    That's good to know. Crappy customer service will make never go to a place again.

                    1. re: SMBeetle

                      Would you be kind enough to post the email address?

                2. re: schrutefarms

                  Twice i've had a chicken incident on my tofu sandwich at mendo on third/fairfax. it happens from the panini grill. the first time i called and told them about the chicken lingering on my sandwich and they sent me a coupon for a free sandwich. the second time i ate there and realized it only when i had already eaten half. they made me an entirely new sandwich (so i technically had a free half of a sandwich). i had no idea about the extra cutting up in quarters, but next time i get a sandwich there, i'm asking them to cut it in quarters just to see what happens. if they give me attitude, well, i'll just have to remind them about the two times the chicken magically appeared.

                  1. re: Clyde

                    Ooooh! Please do and report back!

                    Incidentaly, years ago I got a bagel from Bagel Broker on Beverly. I got home, took a bite, and realized they had grabbed the knife out of the whitefish spread and double dipped it into the cream cheese for my bagel. I HATE fish. Like, seriously hate all fish. It took years to recover from that one.

                    1. re: schrutefarms

                      Lol, I remember from your Vietnamese food thread and all the talk about fish sauce. Have you been successful in trying some Vietnamese food, with or without fish sauce?

                      1. re: TheOffalo

                        Haha, I probably sound like a nightmare diner based on that post and this one :) I'm not, I swear. But no, I haven't tried Vietnamese yet-only because of time restraints! Luckily, I'm spending the next week with my mother and brother, both who love Vietnamese, so I'm hoping they'll take me out!!!