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Apr 22, 2014 08:15 AM

Grocery delivery/pick up services

There are weeks where I've had a busy or out of town weekend and it just seems impossible to get to the store. my local Giant is offering order online then pick up service. I used delivery once when my ankle was broken, but can't remember much about how it went. Has anyone used this type of service?
I like picking out my own fruits and veggies - if you use this type of service are you satisfied with the quality produce you receive?

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  1. I'm always pleased when I use it.

    However, the market where I shop knows me and knows my expectation about quality, which is high. One of the main reasons I shop there is because their produce is especially high end.
    I think the key here is…
    Know your market and know whether or not they can meet your needs.

    1. I've never used an online home delivery service but a relative regularly does (as she has no car). She generally finds it fine although she's not as keen a home cook as we are so it may not be as important to select her own produce.

      I recall her mentioning occasional issues with items being substituted for those ordered because of out-of-stock situations.

      It's certainly a major growth area for supermarkets and I'm sure it will continue to increase in popularity.

      1. I have used both Peapod and Fresh Direct. I think both have been great. Peapod is more affordable while Fresh Direct has a greater choice of gourmet items and it comes nicely packaged. Both have been efficient and I have never been disappointed with the quality.

        1. not exactly what you're looking for, but i use it and can recommend it.

          there is a new delivery service in my area called GOOD EGGS.

          one orders online.
          they sell ONLY top flight artisanal stuff.
          that said, their prices reflect this (similar to whole foods prices)
          also, they are NOT a full service operation (i.e. they only carry a small number of items)

          what is so special about them is that the produce they carry is way, way, way, better than ANY that i can find in ANY of the grocery stores in my area, even the gourmet stores.

          as an example, it is the season for fresh fava beans now.
          i've been running all over town to find really good ones, with only middling success.
          GOOD EGGS delivered 6 pounds of PERFECT, HUGE, FRESH fava beans to my door.
          every time, they have delivered FAR SUPERIOR produce than any that i can find near me.

          1. Stop and Shop...Giant's sister chain in the northeast offers this same service.
            I had surgery in March and wasn't able to walk the supermarket, reach for things on the shelves, unl;oad onto the cashier's belt and load the car. SO, I tried the order on line, pick up at the local store. I was permitted to drive and my neighbor's kids would meet me and carry the bags in and put the groceries away.

            My experience: 90% of the order was correct. I was not particularly fond of the produce that was selected. It seems that for any variety, the store personnel filling the order went out of their way to take the heaviest weight bunch, melon etc, and more expensive organic even if not specified. Our Stop and Shop has a kosher slicer in the deli and stocks EMmpire and Hebrew National. I ordered some Empire turkey breast and turkey pastrami. I ordered 1 lb of each, I received 1.1 pounds of each. If I was at the deli, the clerk would ask permission to leave a 10% over cut on the scale, with the online order I felt it was a deliberate oversell, in each case an extra dollar per item.

            My biggest complaint, if they are out of an item, you are out of luck. They don't substitute another brand or size, or contact you and ask if you would like something else to replace it. I had ordered the ingredients to do some baking and they were out the chopped nuts I wanted. They could have subbed brands or contacted me and asked. Instead, back home after the items were unloaded I discovered that my vanilla almond milk chocolate brownies would not be baked that day.

            Art they convenient? Yes. Would I use them again in similar circumstances, Yes. Would I use this on a regular basis, NO.....

            BTW>>>>I love to order on line and pick up at the store as a general practice. I do this with Home Depot at least once a week for cleaning supplies, light bulbs, etc. The big difference is that Home Depot shows the store inventory as you order confims the order by email, then sends you an email confirmation showing exaclt what has been picked for your order. This isn't a case of being lazy, but of medical restriction, I'm not allowed to lift gallon containers of cleaning solution or reach below my knees or above my shoulders for the time being.

            2 Replies
            1. re: bagelman01

              Do you think that since these services are new there is a stigma that makes them only ok for people with medical problems to use?

              1. re: kpaxonite

                No stigma. The kid who brings the order out to the car for your pickup would have no idea why you ordered on line.

                If I was running an organization outing and needed 20 pkgs each hot dog and hamburger buns, a case of beans, 20 packs of hot dogs, 30 lbs of ground beef, 8 cases of soda, you can be sure I'd be happy to order on line, drive to the store and have them load the SUV. That's a distinct advantage over Costco and BJs