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Grocery delivery/pick up services

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There are weeks where I've had a busy or out of town weekend and it just seems impossible to get to the store. my local Giant is offering order online then pick up service. I used delivery once when my ankle was broken, but can't remember much about how it went. Has anyone used this type of service?
I like picking out my own fruits and veggies - if you use this type of service are you satisfied with the quality produce you receive?

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  1. I'm always pleased when I use it.

    However, the market where I shop knows me and knows my expectation about quality, which is high. One of the main reasons I shop there is because their produce is especially high end.
    I think the key here is…
    Know your market and know whether or not they can meet your needs.

    1. I've never used an online home delivery service but a relative regularly does (as she has no car). She generally finds it fine although she's not as keen a home cook as we are so it may not be as important to select her own produce.

      I recall her mentioning occasional issues with items being substituted for those ordered because of out-of-stock situations.

      It's certainly a major growth area for supermarkets and I'm sure it will continue to increase in popularity.

      1. I have used both Peapod and Fresh Direct. I think both have been great. Peapod is more affordable while Fresh Direct has a greater choice of gourmet items and it comes nicely packaged. Both have been efficient and I have never been disappointed with the quality.

        1. not exactly what you're looking for, but i use it and can recommend it.

          there is a new delivery service in my area called GOOD EGGS.

          one orders online.
          they sell ONLY top flight artisanal stuff.
          that said, their prices reflect this (similar to whole foods prices)
          also, they are NOT a full service operation (i.e. they only carry a small number of items)

          what is so special about them is that the produce they carry is way, way, way, better than ANY that i can find in ANY of the grocery stores in my area, even the gourmet stores.

          as an example, it is the season for fresh fava beans now.
          i've been running all over town to find really good ones, with only middling success.
          GOOD EGGS delivered 6 pounds of PERFECT, HUGE, FRESH fava beans to my door.
          every time, they have delivered FAR SUPERIOR produce than any that i can find near me.

          1. Stop and Shop...Giant's sister chain in the northeast offers this same service.
            I had surgery in March and wasn't able to walk the supermarket, reach for things on the shelves, unl;oad onto the cashier's belt and load the car. SO, I tried the order on line, pick up at the local store. I was permitted to drive and my neighbor's kids would meet me and carry the bags in and put the groceries away.

            My experience: 90% of the order was correct. I was not particularly fond of the produce that was selected. It seems that for any variety, the store personnel filling the order went out of their way to take the heaviest weight bunch, melon etc, and more expensive organic even if not specified. Our Stop and Shop has a kosher slicer in the deli and stocks EMmpire and Hebrew National. I ordered some Empire turkey breast and turkey pastrami. I ordered 1 lb of each, I received 1.1 pounds of each. If I was at the deli, the clerk would ask permission to leave a 10% over cut on the scale, with the online order I felt it was a deliberate oversell, in each case an extra dollar per item.

            My biggest complaint, if they are out of an item, you are out of luck. They don't substitute another brand or size, or contact you and ask if you would like something else to replace it. I had ordered the ingredients to do some baking and they were out the chopped nuts I wanted. They could have subbed brands or contacted me and asked. Instead, back home after the items were unloaded I discovered that my vanilla almond milk chocolate brownies would not be baked that day.

            Art they convenient? Yes. Would I use them again in similar circumstances, Yes. Would I use this on a regular basis, NO.....

            BTW>>>>I love to order on line and pick up at the store as a general practice. I do this with Home Depot at least once a week for cleaning supplies, light bulbs, etc. The big difference is that Home Depot shows the store inventory as you order confims the order by email, then sends you an email confirmation showing exaclt what has been picked for your order. This isn't a case of being lazy, but of medical restriction, I'm not allowed to lift gallon containers of cleaning solution or reach below my knees or above my shoulders for the time being.

            2 Replies
            1. re: bagelman01

              Do you think that since these services are new there is a stigma that makes them only ok for people with medical problems to use?

              1. re: kpaxonite

                No stigma. The kid who brings the order out to the car for your pickup would have no idea why you ordered on line.

                If I was running an organization outing and needed 20 pkgs each hot dog and hamburger buns, a case of beans, 20 packs of hot dogs, 30 lbs of ground beef, 8 cases of soda, you can be sure I'd be happy to order on line, drive to the store and have them load the SUV. That's a distinct advantage over Costco and BJs

            2. They don't offer home delivery or order-and-pick-up where I live...but if they did I would have used it a BUNCh of times in the last two years since my health went downhill. There's plenty of times when I have to struggle to manage the shopping, or can't do it at all because I can't leave the house.

              1. I've used the pick-up service at Sam's Club. You can order online and they will show you what is available at your local club. So far it's been great - I order drinks, snacks, cleaning supplies, etc. for our medium-sized office and it saves a lot of time not having to go and lug the flatbed around the store. So far there have been no errors in our ordering. The downside is that they don't have items like produce, meat, prepared foods, clothing, books/magazines, or some health/beauty stuff available for this service. In other words, I can't impulse-buy a rotisserie chicken, which is half the reason I belong to Sams in the first place.

                1. I get groceries delivered via Peapod about 2-3 times a month. Typically it's "non-specialty" items--canned good, produce I'm less picky about (onions, root vegetables, spinach), basic pantry staples and larger-scale items like 12-packs of seltzer and cat litter.

                  I don't have a car and commute via public transportation, and while I do carry home other groceries on foot/subway/cab, it's just easier to throw a little money at the problem of re-stocking these sorts of items.

                  1. I use a delivery service once every 6 - 8 weeks. I live in London, so there are multple options - Tesco, Sainsbury's, Waitrose, Ocado and most recently Morrison's, plus an ever-increasing list of smaller companies delivering boxes of fruit, vegetables, meat and dairy.

                    Because of the level of competition, I usually get free delivery. I use it to restock my basic (and heavy) items - tins, dry goods, bottled water, cases of diet coke, loo roll, cleaning products, freezer fillers.

                    The benefits for me: I'm single and without a car, and my neighbourhood has multiple mini supermarkets with no variety and the highest price version of everything. Delivery means I can stock up, stick to my list and my budget, take advantage of discounts and specials and not be tempted by actually having the food in front of me.

                    The down-sides: I like to see and pick my own fruit, vegetables and meats. And I like to buy those in smaller quantities so I can keep it fresh, so it's not a one-stop shop for me and I do still need to go to the butcher and grocer every few days, but only for a quick trip.

                    1. Have you found the Morrison's service OK?

                      Reason for asking is that we take the parents in law to Morrisons every week (cheaper for them than the other major retailers). They are now starting to get qute frail and can't get round the supermarket too well (even with the father in law using Morrisons mobility scotter). I think we may soon need to look to home delivery as an option.

                      1 Reply
                      1. re: Harters

                        I haven't yet had the chance to use them. Is Ocado available in their area? The number 1 reason I'd recommend Ocado for your in laws is the service on delivery - they don't dump the groceries at the door (unless you tell them that's what you want) - they will bring everything into the house to the specific room that you want. And 1 hour delivery slots are standard.

                      2. Yep. Ocado operate round here. Are they still basically a Waitrose offshoot? In which case I reckon the in-laws might find them a bit pricey. But good point about the delivery service.

                        1 Reply
                        1. re: Harters

                          As far as I know Ocado originally had the delivery contract for Waitrose, and the contract expired a couple of years ago. The two are now separate and Waitrose established their own service, although Ocado do still have access to a lot of Waitrose products. They do a lot of price matching, discounts and deals, but can come out more expensive. I'd say they're below Waitrose in terms of price, and higher than ASDA and Morrisons.

                        2. I've used Fresh Direct and a service called Instacart, where an individual actually goes and does your shopping for you. Instacart has been great because they will actually call you and ask about subbing stuff. Once the woman shopping for me called and asked if I still wanted X produce, since it didn't look great.

                          With Instacart you actually choose which grocery store they go to so the produce I've gotten is varied because of that.

                          I live in a city and don't have a car, so I carry my food home with me. Most of the time that's fine, but sometimes I just Don't Feel It and prefer to use the service. I always tip very well.

                          1. I've used grocery delivery service in four countries now. Generally speaking, the service has been good.

                            From the Tesco in Malaysia, we pay when the groceries are delivered and we have the right to refuse any item I ordered, whether they substituted it for something else or it was what I ordered - perhaps they picked a larger cauliflower than I wanted, or the salmon steaks are not to my liking, or whatever. I've refused a few things and have had zero problems with it. Generally, the produce picked is up to snuff. If it isn't, I refuse it and don't pay.

                            I order my meat from a butcher - also ordered online, also delivered. That's also worked out great.

                            Grocery delivery for me is great because getting out and about is difficult - I'm chronically ill and in chronic pain.

                            1. we were going houseboating on Lake Powell in Utah, ordered groceries for the trip from the Safeway in Page, AZ. It was wonderful! They had the shopping carts wrapped in plastic and well-chilled, waiting for us to load after we drove across the Mojave Desert from Southern California.

                              1. Use Fresh Direct all the time. Rarely go to a standard grocery store these days. Especially useful if you are ordering heavy stuff. They bring everything right to my door. In NYC they also deliver wine which is great. No issue with the produce. They will grade the quality available at the time. Butcher shop is great as you can order by cut and thickness. Love to get the dry aged steak cut 2" thick.

                                1. I use several grocery delivery services here in Los Angeles, and absolutely love it. The produce has been of very good quality -- no issues there. The one time I did get a (slightly) limp bunch of kale, I contacted the service, and they credited it back, and tripped all over themselves to apologize.

                                  To anyone reading this who lives in one of their service areas, I can highly recommend Instacart. In my area, they offer goods from Whole Foods, Ralphs, and best of all, Costco. I had an order from Costco today, and the very nice gal doing the shopping called me from the store to make sure she was getting the best choice of toilet paper, and to ask if there was anything else last-minute I'd like added to my order.

                                  Their online ordering process is flawless, and you are given the option to select alternative items if the ones you want are out of stock; and you can specify that the shopper call you first to confirm any substitution.

                                  Anyway, yep, I'm a HUGE fan of grocery delivery services.