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Mar 13, 2014 12:18 PM

Sansaire sous vide - my experience as a warning!

So for anyone thinking of ordering a Sansaire sous vide machine, I though I'd let you know that based on my experience, DON'T!

I ordered the unit in October and received periodic updates via email and on their website. I was excited to see in early February that the units were finally shipping and more excited to see that they charged my credit card on February 13, as I thought I'd be getting my unit shortly.

Well, they didn't ship it until March 5, and it didn't arrive until March 11, but I was still excited as I'd spent months reading about sous vide cooking and telling everyone I knew about this wonderful machine.

As soon as I received the unit, I unpacked it, filled a pot of water, and plugged it in. Needless to say I was disappointed when I turned it on to find out that the display didn't work.

I emailed Sansaire immediately and received no response. I emailed them again twice yesterday and finally received a response, asking if I had removed the sticker on the display (yes, I'm not an idiot!).

I replied that yes, I had, and that I'd tried the unit both in and out of a pot of water, and the display definitely didn't work.

Needless to say, I have still had no response from them and since there is no phone number to call, my only next step is to call my credit card company and dispute the month old charge.

I am so upset and disappointed that I waited 5 months for my sous vide machine and ended up receiving a defective unit that they seem to have no interest in replacing.

So if you're thinking of buying one, hope that you receive a unit that actually works, and don't expect them to be in business a long time with this kind of customer service.

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  1. Polyscience is the only way to go with sous vide.

    10 Replies
    1. re: dulcie54

      i dont know about that... my anova is pretty solid in a home kitchen, and i have quite a few friends who are using them in pro environments

      1. re: JBroida

        I have had the anova since Christmas and am very happy with it

      2. re: dulcie54

        Are you referring to the CHEF or the CREATIVE?

        I have an Anova and I'm very happy with it. Excellent temp stability and very strong circulator. Well built and great customer service as well

            1. re: scubadoo97

              I have the professional though when I bought it, it was the only option they had available. It isn't the quietest thing in my kitchen but not horrible either.

              1. re: thimes

                The Professional is seriously more robust than the Creative.

                With immersion circulators dropping to the $200 level they won't be selling too many Professionals to home cooks. I see the price coming down a bit more in the future.

                The Polysci Creative really has nothing over the lower priced Anova except the name and it's resemblance to the Professional model and at $100 over the Anova and the Sansaire there is little incentive for the home cook to buy a Polyscience circulator.

                One thing I can personally say about the Anova is their customer service has been excellent

                1. re: scubadoo97

                  The change in price points has seriously changed the sous vide market. They were the only game in town when I bought mine.

                  I am very happy with my professional but can't say it is the one I would buy in today's market. If there was a less expensive one on the market I would have gone with that but I also had "upgraded" my sous vide contraptions a few times before jumping into the circulator market . . . but my professional can handle a larger water bath than I typically use . . .

                  1. re: thimes

                    I think the Anova can handle 22 liters of water

                    1. re: scubadoo97

                      I have the PolyScience Creative and it is excellent. Sounds like the Anova could be pretty good too.

        1. +1 on the Anova.
          I'm very happy with it.

          1. Same experience as Carnut, overall the product feels flimsy and under-designed.

              1. Very sorry to hear that.

                I'm also very pleased with my Anova so far.