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Mar 9, 2014 07:13 PM

How Long Is Enough to Wait for a Reservation?

We had an 8.30 reservation at a popular restaurant and arrived quite early (8.10--no traffic!), told the host we were there and went to the bar. At 8.30, I checked with her and was told the table was just signing its check. At 8.45, I cruised the tables and the table closest to finishing had just begun its dessert course.
She had just made up a story to fob me off.
I wonder, why do restaurants tell you the impossible just because it's easier than apologizing for keeping you waiting? For that matter, how much of a delay should be tolerated for a firm reservation time?

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  1. its really up to the patron, how much you want to eat there, convenient options, etc.

    Most restaurants know that if it is within 30-45 minutes most people wont leave.

    1 Reply
    1. re: DukeFan

      <<<<Most restaurants know that if it is within 30-45 minutes most people wont leave.>>>>

      I find that hard to believe. Most people want leave in 30-45 minutes? Wow!

    2. Unless there aren't any other options in the area or we are with others, 15 min tops. I have little patience.

      12 Replies
      1. re: viperlush

        Yup. Most restaurants will give away your table after 15 minutes if you are late for a reservation. I don't see any reason to cut them more slack than they would cut me, especially if in a situation like the OP to verify that there does not appear to be any table that is actually wrapping up its meal.

        1. re: masha

          But there is asymmetric risk/benefit to your approach. If you are late by more than 15 minutes and the resto gives your table to someone else, it means that the place is quite busy and there are obviously people waiting for tables. So there is no loss of business to them. If on the other hand you arrive on time and the table isn't ready in 15 minutes and you decide to leave, it will probably cost you more than another 15 minutes to leave, go to another place and wait for a table there (since you won't have a reservation) or if you arrive at a place without any waiting time, its probably because its not as good as the original destination. It could take another 30 minutes before you have dinner at the next place. You don't actually benefit from your decision to leave. In the meantime, someone who was without a reservation that was waiting gets your table. Asymmetric results from the decision.

          Now if its clear from a look at the dining room that there is no way that anyone is close to finishing, maybe you can come to a conclusion that its wiser to leave, but using a fixed 15 minute limit doesn't actually result in any benefit to you, IMO.

          1. re: Bkeats

            The benefit to me is not standing around waiting for the table that I reserved. And by leaving I'm choosing to spend my money elsewhere. I usually have a granola bar in my pocket so I won't starve.

            1. re: viperlush

              But that's just some psychic benefit. It didn't really cost the restaurant anything. Sure you make the decision that you won't go back, but there are others waiting so the restaurant will be fine. I'm not defending any restaurant's practice of overbooking or mishandling reservations, but if tables are late because people are lingering, reservations may be late. You're faced with a Hobson's choice. Do you wait or not? Not waiting may give you the satisfaction of saying to yourself "serve's them right for not honoring my reservation" but it costs them nothing. Just pointing out the dilemma in game theory that the diner faces.

              1. re: Bkeats

                I think viper's point (correct me if I'm wrong) has nothing to do with somehow sticking it to the restaurant. It's a choice I'd be making for my own sake, because at a certain point I'm so annoyed that I would be happier just leaving. So the benefit is my own. It's not a choice made specifically to spite the restaurant. So it doesn't matter whether or not it costs the restaurant anything -that's not part of the consideration.

                1. re: sharebear

                  Exactly. When making reservations at a restaurant I'm not considering benefits or costs for the restaurant. And when I leave because they are unable to honor my reservation time I'm not considering costs or benefits for the restaurant. Unless I'm not the decision maker, I'd just rather save the money and try again somewhere else, go home, or forgo the meal.

            2. re: Bkeats

              If I know that I could not be seated elsewhere in less time than I will have to wait, yes, I may stay, but I will be frosted. But it does not always occur that way; for example:

              A few years ago we were on vacation in a small city known for its food. In our planning, we had narrowed this particular dinner down to 2 restaurants, located within one block of each other -- similar menus, similar reputations for good food. One took reservations and one did not. We selected the restaurant that took reservations precisely because we do not like to wait for a table. We arrived and our table was not ready; we were told that it would be ready in about 10 minutes. The restaurant was small, with no bar; we could see the entire dining area. After 10 minutes, it was obvious that no table was about to wrap up. We sent a member of our group down the block to see what the wait was there. He called back to say that there was no wait at all. The rest of our party left for the other restaurant.

              1. re: masha

                Ah, but you were able do the second part of my observation. You determined that there was viable alternative to the indeterminate waiting time. You had a true choice. If your friend said that the wait was an hour+ at the other spot instead, what would you have done?

                1. re: Bkeats

                  Might have sent him across the street to check out another option. As I said, it was in a city that has a lot of good restaurants. Even if we had to wait somewhere else, we might have found a restaurant with a bar, where we could sit and eat some apps in the meantime.

                  Had we been in our home city, we might have left for home and opened a can of tuna fish. As I said, we hate to wait for tables and typically only go to restaurants that take reservations. So, if a restaurant fails to deliver within a reasonable time, we have no qualms just leaving.

                2. re: masha

                  That's exactly what I would have done. I am generally eating in an area with lots of options so it isn't worth my while to wait excessively (more than about 15 minutes).

                  1. re: tcamp

                    If I am going to buy a drink and apps at the bar, I'd rather do it at a restaurant that's not stood me up on my reservation. If the original restaurant has the good sense to offer a comp, then I 'll stay (although, as I mentioned in the particular instance that I mentioned here, there was no bar so not really an option for the original restaurant).

                3. re: Bkeats

                  Also I would add that the length of the waiting time is not necessarily proportional to the quality of the food at the establishment.

            3. In my opinion, it may depend on the size of the restaurant. If I have a reservation, I would normally expect to get seated within 10-15 minutes of the reservation slot, but preferably pretty much right away. One thing to keep in mind is the size of the restaurant. A small place may have limited flexibility and may fall victim to parties that linger at their tables longer than expected. For a larger place with a higher seating capability, I would be far less patient.

              But generally speaking, I think anything beyond a 10-15 wait would reflect extremely negatively on the the restaurant and even 10-15 minutes would seem completely unacceptable if we are talking real high-end places. The most expensive restaurant in San Francisco only does one seating per table per night, so no excuse whatsoever to keep you waiting if you show up with the entire party on time.

              1. You never told us when you actually were seated? The time you arrived prior to your reservation is irrelevant, but when did you actually sit?

                3 Replies
                1. re: jrvedivici

                  We ended up being seated not long after the manager arrived. The table we were put at was technically not in the restaurant but in an adjacent area that served as a retail shop. It was next to the entrance to the restrooms and beneath the stairs that led up to the entertainment venue. As my question suggests, the real problem for me was the hostess's unreliable assurances that our table was just being vacated at 8.30 when, in fact, no restaurant table was done with its dinner at 8.45.

                  1. re: huguccio

                    Well to answer your original question I'm pretty good with having to wait up to 30mins even with reservations. I've been in the business my entire life so I understand the difficulties with trying to manage a full restaurant and reservation book. People's eating habits are difficult to forecast, although you saw a table at 8:45 just on desert, you don't know if they finished dinner at 8:20 then asked for a few minutes to digest before ordering desert? There are any number of reasons people sit longer than expected, personally I wouldn't have been too upset.

                    Based on what you are saying now it seems you were seated at a table other than the desert one, so perhaps there was other tables near being ready that you didn't see when you made your walk through? More importantly was the meal worth the wait?!?!?!?!

                    1. re: jrvedivici

                      The table was tucked away under stairs leading to the music venue and sat at the entrance to the bathroom area. The restaurant also runs a shop adjacent to it and there are a couple of tables in that space. This was one of them. I suspect that this was never to be our table and was offered to resolve a problem. My issue, other than the 15-20 minute delay in seating, was the hostess's reassurances at 8.30, the reserved time, that our table was signing its check. Fifteen minutes later, the table closest to leaving was starting its dessert course.
                      The food was fine, but since we were going upstairs for the music, it was rushed. In part that was my fault, since I had presumed wrongly that the music would occur in the restaurant space.

                2. Assuming I've arrived at the appointed time, then I expect my table to be ready for me. And, in the vast majority of cases, it is. Maybe once a year, there's a delay where we might be asked if we'd like an aperitif in the bar or just wait. It's never been more than a few minutes.

                  If I was the OP, I'd be annoyed at being lied to by a member of staff. It is not what you want when you're intent on a nice evening.