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Feb 18, 2014 08:45 AM

Bad experience at Rose Pistola [San Francisco]

My elderly mother chose Rose Pistola for her birthday lunch on February 15. She loves the place and always gets the mussels in the iron skillet. When they were served, they didn't come with the usual utensils including a seafood fork and something to get them to her plate. When she asked our waiter (a very sour and unhelpful person generally) for some utensils, he told her that the mussels were never served with any utensils. When she said that they always were, he argued with her about it. He finally, very grudgingly got her a soup spoon to use to serve them. What a jerk! I should have asked to see the manager about it, but I didn't. I'm not saying the customer is always right, but would it have killed this waiter to get her the proper serving utensils??? This experience left a bad taste in my mouth, and we will probably not return to RP again.

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  1. Small, family owned and operated places are generally much better at customer relations, in my experience.

    1 Reply
    1. re: GH1618

      Not in my experience. The staff is often not trained to greet under a set time limit, suggestive sell, or check back on the meal in a timely manner. Unfortunately these skills don't always come naturally and must be trained.

    2. Perhaps the waiter was accustomed to diners using an empty mussel shell like tweezers or tongs to eat mussels

      1 Reply
      1. re: Alan408

        That's possible, but I still think there's no excuse for having a hostile exchange with a polite customer. I think this guy is in the wrong line of work!

      2. At a big place like that it's best to talk with a manager if you get a bad server.

        We were eating at the counter one time and one cook was bullying another. The chef came over and just pulled the psycho off the line in the middle of service.

        1 Reply
        1. re: Robert Lauriston

          My husband (who wasn't there) said the same thing.

        2. He sounds like a jerk. Hope your mom ended up having a good day otherwise!

          1. I would write a short note or email to the manager. It's been my experience that when a customer has a valid complaint, as you do, management wants to know and correct it. Some even offer an inducement to return in the form of a free drink, meal or such.