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Jan 22, 2014 01:38 AM

Reservations at Sawada (without a conceirge?)

So I'm headed to Tokyo in March and would like to visit Sawada again. I was in Tokyo last April and ate at Sawada for lunch. Ideally, I'd like to eat dinner there, but I would be happy with anything.

Last trip, I had our concierge make the reservation. This time, however, we will not have access to a concierge. My friend in Tokyo called them and they told her on the phone that out of towners had to go through a concierge. Any ideas?

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  1. It doesn't have to be 'concierge', a reservation by anyone from your hotel will be fine. The issue is the 100% cancellation policy. If the customers don't turn up (I can't believe people do that!!!), Sawada needs to be able to contact the hotel and have the guests charged.

    If you aren't staying at a hotel then you could ask your friend to book the reservation under their name and give a credit card number as security.

    Interestingly Sawada-san's wife asks three pointed questions:
    1. Where the customers staying?
    2. Are they arriving in the country on the same day as the reservation?
    3. Are all the guests adults?
    I hate to think of the problems they've had to make #2 and #3 necessary.