Several of us went to Primo the other night, which was highly anticipated because, as we know, they will be closed soon for their winter hiatus. My husband and I are not infrequent guests there, but we nonetheless always eagerly anticipate our meal. It is simply one of our favorite restaurants--anywhere. Our recent meal was no exception--we chose to graze on appetizers and bar items, most of which were stellar, rather than our usual perusal of the entire menu. On this visit, my gripe was not the food, but rather the attitude we encountered from our waiter, one who has worked there for a number of years and, unfortunately, one from whom we have encountered similar attitude in the past. At the start of our meal, I was about to order a half-bottle of sparkling, but when I learned everyone would be having some, I considered a full bottle. Noticing that the full-bottle price was quite a bit more than twice the price of the half, I asked the waiter about this. His response, not verbatim, was along the lines of "how the hell do I know--you should ask Price (the owner)." Hmmm, silly me for thinking the waiter could run interference on such a query. Even if a restaurant is extremely busy, I would expect a more helpful response, maybe "gee, that's a good question; I'll see if I can get an answer for you." After a number of appetizers and bar items were ordered, we decided to have the pizza del giorno, which was tomatoey with lots of sausage and pepperoni--one that would not really go well with the beet and other salads on the menu that evening. I asked if it would be possible to get a plain green salad. Nope, just like that, was the response. Can't do that. Not even, "let me check with the kitchen," or any other remotely helpful reply. Seriously, I think Conte's would have done better. This isn't the type of service we usually enjoy and expect at a restaurant like Primo. We will certainly be back, but not to sit in that waiter's section. We've learned our lesson.
I know who you mean having had the same issues with him. I think he's been there too long. Last time we were downstairs we had a waiter named William who was terrific.
Love the food there, but there are sometimes issues with the upstairs staff - like the fellow behind the food bar who takes himself way too seriously.