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Dec 16, 2013 03:20 PM


Went to the Chattanooga Gunbarrel Road location of Five Guys this afternoon to get what I consider a really good burger. The burger and fries was great, as always, but the overhead music (and I use the term sarcastically...) was LOUD! It was grunge, metallica, hard rock, which, really, everyone doesn't care for, including me, but the real put-off was the volume! Screaming, hissing, yelling overhead does not a pleasant environment make for conversation or enjoying what should otherwise be an enjoyable meal!
Came home, went to Five Guys website, wrote to whomever their website complaint e-mails go to, and 30 minutes later, the franchisee of the location calls, asks what the issue was. He didn't get all my e-mail, just name and phone number. I explain, he says "corporate" mandates what "music" they MUST play. I ask who at "corporate" I can call or write, and he doesn't know!
I tell the dude that (1) Everyone doesn't like this type of "music"; (2) Some people are susceptible to headaches at loud music; and (3) Whatever m"music" you play, why MUST it be so loud???
Next time I go back to Five Guys, if nothing has changed, I'll never go back!!

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  1. Get your food to go! Win win!! That's what I do, anyways.

    2 Replies
    1. re: SaraAshley

      Problem is, 5G burgers get very soggy when packed to go. Their fries don't travel well either. Both can be excellent when consumed within a short time, but they do not travel well.

      1. re: Clams047

        I guess I'm lucky because I have a 5 Guys only 1 mile from my house. That 1 mile drive hasn't affected the taste enough for me to notice a difference. After all, they wrap their burgers the same whether you're consuming them in the restaurant, or getting them to go.

    2. Metallica is not "grunge". You will never be able to play a type of music "everyone" likes. I have been in 5 Guys at lunch when the crowd was so loud that you couldn't hear the music. It is always a loud place.

      1 Reply
      1. re: wadejay26

        Never had a problem with the volume or style of music in the 5 Guys in DC or NoVA, but maybe it's because I get there when they open then get the hell out.

      2. Did you mention it to the manager on duty?

        1 Reply
        1. re: Boston_Otter

          Probably not. I come across a lot of cowards in my business that won't dare say something in person. They'd rather hide behind their computer screen. Funny, that's kind of what I'm doing now.

        2. Went to Texas Roadhouse just once, for that exact reason.

          When I couldn't hear the server two feet away from me and I found myself yelling to request a glass of water, we decided it was best to leave. It was not going to get any better, nor was it ever going to be an enjoyable dinner.

          I'm convinced that many chain restaurants are designed that way to insure maximum table turnovers.

          1 Reply
          1. re: Clams047

            It's a lot more cost effective than rock hard uncomfortable furniture.

          2. Metallica would be one of the only reasons I would eat at a 5 Guys. I'm not a big fan of theirs.......but give me Metallica some One in the background, I might slam back an extra burger!

            This was actually one of the soundtracks of our wrestling team, way back in the day.