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Went to the Chattanooga Gunbarrel Road location of Five Guys this afternoon to get what I consider a really good burger. The burger and fries was great, as always, but the overhead music (and I use the term sarcastically...) was LOUD! It was grunge, metallica, hard rock, which, really, everyone doesn't care for, including me, but the real put-off was the volume! Screaming, hissing, yelling overhead does not a pleasant environment make for conversation or enjoying what should otherwise be an enjoyable meal!
Came home, went to Five Guys website, wrote to whomever their website complaint e-mails go to, and 30 minutes later, the franchisee of the location calls, asks what the issue was. He didn't get all my e-mail, just name and phone number. I explain, he says "corporate" mandates what "music" they MUST play. I ask who at "corporate" I can call or write, and he doesn't know!
I tell the dude that (1) Everyone doesn't like this type of "music"; (2) Some people are susceptible to headaches at loud music; and (3) Whatever m"music" you play, why MUST it be so loud???
Next time I go back to Five Guys, if nothing has changed, I'll never go back!!

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  1. Get your food to go! Win win!! That's what I do, anyways.

    2 Replies
    1. re: SaraAshley

      Problem is, 5G burgers get very soggy when packed to go. Their fries don't travel well either. Both can be excellent when consumed within a short time, but they do not travel well.

      1. re: Clams047

        I guess I'm lucky because I have a 5 Guys only 1 mile from my house. That 1 mile drive hasn't affected the taste enough for me to notice a difference. After all, they wrap their burgers the same whether you're consuming them in the restaurant, or getting them to go.

    2. Metallica is not "grunge". You will never be able to play a type of music "everyone" likes. I have been in 5 Guys at lunch when the crowd was so loud that you couldn't hear the music. It is always a loud place.

      1 Reply
      1. re: wadejay26

        Never had a problem with the volume or style of music in the 5 Guys in DC or NoVA, but maybe it's because I get there when they open then get the hell out.

      2. Did you mention it to the manager on duty?

        1 Reply
        1. re: Boston_Otter

          Probably not. I come across a lot of cowards in my business that won't dare say something in person. They'd rather hide behind their computer screen. Funny, that's kind of what I'm doing now.

        2. Went to Texas Roadhouse just once, for that exact reason.

          When I couldn't hear the server two feet away from me and I found myself yelling to request a glass of water, we decided it was best to leave. It was not going to get any better, nor was it ever going to be an enjoyable dinner.

          I'm convinced that many chain restaurants are designed that way to insure maximum table turnovers.

          1 Reply
          1. re: Clams047

            It's a lot more cost effective than rock hard uncomfortable furniture.

          2. Metallica would be one of the only reasons I would eat at a 5 Guys. I'm not a big fan of theirs.......but give me Metallica some One in the background, I might slam back an extra burger!

            This was actually one of the soundtracks of our wrestling team, way back in the day.

            1. I don't remember any music at Five Guys. I guess it has been a while.

              1. I happen to like the music they play at 5 Guys... mostly hard rock from 70s to 90s. One of the reasons DH and I go there.

                (I secretly love hearing Metallica in public places, since I was yelled at by my parents for playing their music too loud when I was a teen. Thanks 5 Guys!)

                1 Reply
                1. re: iluvcookies

                  I went to private/Catholic School growing up. It was a punishable offense if you had anything regarding Ozzy on your book covers, notebooks etc. (which obviously just made us want to see what he was all about)

                  NEVER in my life would you have gotten me to believe 30+- years later I would be watching Ozzy with my under 10 year old children.

                2. Well, if it is on a road named Gunbarrel, the likely it may be VERY loud at times...

                  1. I have a similar issue with 5Guys but it's not the music. It's the place in general. You walk in and the counter person hollers out the number of people walking through the door. Then the rest of the line staff repeat. You place your order with the cashier, who hollers it out. Then the rest of the line staff repeat. The fry staff holler when they're putting down or pulling up a basket. Everyone repeats (yay fries!). Then there's the order numbers being called but it happens twice because fries go separate from burger. Aaaannnnddd....everyone repeats.

                    While all this is happening, there are a bunch of people sitting down yelling at each other because they can't be heard. There's music of some sort playing...loudly.

                    While I'll admit I'm getting old, I'm not so old as to want to enjoy a meal and converse in a normal tone if so desired. Can't happen at 5Guys.

                    1 Reply
                    1. re: Dee S

                      The one and only time I went, I experienced the same thing. I only went out of curiosity. Severely disappointed by the environment and the food. I'll not be going back, especially since even with car windows closed, I can still smell the grease/frying while waiting at the stop light in front of it.

                    2. 'Corporate mandates what music they must play'

                      Passing the buck.....

                      BTW>>>>that corporate is probably the franchise holder, not Five Guys, itself.

                      In our area one corporation owns 3/4 of the Five Guys franchises in the state. I know the district manager and asked him about this. His answer, 'if we don't get complaints, we let the individual locations choose the music, if we get complaints we specify what may be played,' 'PLUS when we send secret shoppers in they have to coment on the level of the music."

                      1. The Five Guys here in my city in central California doesn't have that problem. I can't remember any music playing at all... Though there probably is.

                        I have this problem at Buffalo Wild Wings. Well, and plus, the food is meh.