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Dec 10, 2013 11:49 AM
Discussion

The Pastry Corner [Mt. Kisco]

Just had an awful experience. ...so much for the customer is right mentalityl. The cake I had ordered (and was quoted on the phone a different price than when I went to pay) was stale. When I called to let them know, they were defensive and not at all eager to please but hid behind the fact that all their other customers are happy...good luck to them. Its too bad, used to love this place!

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      1. New owners. I will never go back. Here is my post:

        http://chowhound.chow.com/topics/9217...

        It was my favorite - no more!

        2 Replies
        1. re: wincountrygirl

          wow, I cant believe you had the experience tooIt used to be my go to place too!!!! . I can't imagine they will be in business much longer with this kind of service and loyal customers being treated like this. I was truly appalled at the attitude I got from Alex in the store and then the owner STephanie when I called. She had absolutely not one ounce of wanting to please or know what was wrong, except to tell me they have plenty of "happy cusomers". Where do you go now for your birthday cakes?

          1. re: apples

            Hi apples! Sorry to hear what happened. So many people have posted about the Pastry Corner's poor treatment of customers, I haven't even bothered going in the place. A few places that I've ordered from and have been happy with everything: Flour & Sun - Pleasantville, Meme's Treats - Bedford, Homestyle Desserts - Peekskill - lots of great options to take your business elsewhere!

        2. Don't you just love it when a place answers your complaint with "all our other customers are happy." A VERY insulting statement, indicating that there is something wrong with YOU.

          You are calmer than me, I would have gone off when hearing a response like that. You should go back there and demand a refund!

          1 Reply
          1. re: lemarais

            You are absolutely right and no one uses those words. We are new to online reviews but we still prefer the person comes in and discusses the problem with us. Everyone has opinions and opinions are helpful if they come from an honest place or experience.

          2. They have indeed changed owners. The people that now own The Pastry Corner are the people that own the business downstairs (doorway facing the bank parking lot). Alex & Stephanie are the owner's children, with no obvious interest at all in the business. They don't seem to really care about their customers & it definitely shows. The only thing that hasn't changed for the worse, is the decoration. They are still as creative as ever. But I don't think beautiful decoration alone will keep people coming back.

            PS...a family member also owns The Crave Station in town & they seem to be having the same issues

            6 Replies
            1. re: sportswater

              Seems like a bad attitude runs in the family!

              1. re: MisterBill2

                It's a shame. I wonder what happened to the previous owners. They were great.

                1. re: wincountrygirl

                  Unfortunately Joe Z. passed away last year. It was a very heart breaking. He was a wonderful person. He is survived by his wife Phyllis P. and his son.

                  1. re: ThePastryCorner_mtkisco

                    I'm sorry to hear that. We had some wonderful cakes from them,and wonderful service.

                    1. re: wincountrygirl

                      Us too. Which is why we were devastated. Specially My father. He lived a great life and had hundreds of friends. One can only wish to reach such happiness.

                2. re: MisterBill2

                  I assure you we have a very chill attitude. Our father has become very successful with people because he listens. He is a great negotiator. We suggest you come in one day and see for yourself. =)