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West Oak - anyone been ?

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I was thinking of trying this place out sometime. Haven't come across any reviews of them. Then I see this review this past week. I'm shocked to see the owner did what he did (see two write-ups below):



I'm always more concerned about quality of customer service than food when I eat out at more "expensive" places. So I'm curious if this was a one-time thing or is there some sort of pattern with this establishment.

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