What would you do about the knife?
Let's say you had given the new local pizza joint a try to help their business. You've ordered delivery six times. You even ordered 'delivery' so some kid could makes a few bucks. Every time they have screwed up the order. Ask for thin crust....get thick crust. Ask for ham...get artichokes. On and on. When you've complained the reaction is always anger and questioning things like do you know the difference between thin crust and thick crust? You are 100% positive that the delivery boy stole something from your garage as he was walking back to his vehicle.....but can't prove it but a neighbor saw the kid carrying something back to his car that wasn't a pizza delivery bag. Anyway.
The final and last time the pizzas where delivered when the delivery guy left you open one of the pizza boxes and lo and behold is a brand new looking large Wusthof chef's knife laying on the pizza.
What would you do?
I'm not sure exactly what you mean - but for sure, I'd quit patronizing that business. Unless the pizza was, despite the mistakes, positively stellar, there's really no reason to continue to give them your money.
It bothers me that your complants are met with a defensive attitude. I'd be interested to know who took those calls. If it was the owner, well: he's an asshat. He needs to bone up on the concept of customer service. If it was an employee, well; I'd complain to the manager. I'm not sure how much energy you want to give this, but you can go all the way up the line to the CEO, if it's a franchise.
On to the stolen item. Have you checked to see what's missing? I mean, you can always call the police. Nothing you can do at this point but file a complaint.
The knife, the knife the knife. Not much dilemma there. I'd call the place, let them know you have it and that they can feel free to pick it up as long as they let you know in advance that they're going to be knocking on your door. :)
Non-remarkable food+poor service+crap customer service+A KNIFE ON THE PIZZA=DANGEROUS AND A CHANCE TO GET "EVEN...." hmmmm -
At the end of the day, Puffin3: Don't let any of THEIR bullshit change who YOU are. Do the complaint, (making SURE asshat understands that you will not be back), return the knife, find another pizza place to try, and BOOM problem solved, with nice clean Karma to boot. Yay!
Have a great day, Puffin3.
I would return it. But I wouldn't have given that place so many chances in the first place. Once, twice at the most. The absolute deal breaker would have been when they answered my complaints with anger. Return the knife and forget it and the pizza joint.
Do you look at the knife as something accidentally left by their kitchen, or do you look at like like Jack Woltz and his horse?
I'd return the knife and I'd stop patronizing the shop.
Not sure why you kept returning since the second fail would have been the really big hint that they don't know what they're doing.
<When you've complained the reaction is always anger and questioning things like do you know the difference between thin crust and thick crust? >
Why would you continue to order from them? It sounds like this has been happening for a while. Are they the only pizza joint in town?
<lo and behold is a brand new looking large Wusthof chef's knife laying on the pizza.>
Unless you think this is some kind of a mafia statement (like leaving a dead fish or a horse head), I would still return the knife. Maybe they have done you wrong in the past, but this is not the way to get back to them. If you really want to get back to them, then put the knife in a box along with a dead fish, and give them both.