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What would you do about the knife?

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Puffin3 Nov 10, 2013 06:02 AM

Let's say you had given the new local pizza joint a try to help their business. You've ordered delivery six times. You even ordered 'delivery' so some kid could makes a few bucks. Every time they have screwed up the order. Ask for thin crust....get thick crust. Ask for ham...get artichokes. On and on. When you've complained the reaction is always anger and questioning things like do you know the difference between thin crust and thick crust? You are 100% positive that the delivery boy stole something from your garage as he was walking back to his vehicle.....but can't prove it but a neighbor saw the kid carrying something back to his car that wasn't a pizza delivery bag. Anyway.
The final and last time the pizzas where delivered when the delivery guy left you open one of the pizza boxes and lo and behold is a brand new looking large Wusthof chef's knife laying on the pizza.
What would you do?

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  1. mamachef RE: Puffin3 Nov 10, 2013 06:44 AM

    I'm not sure exactly what you mean - but for sure, I'd quit patronizing that business. Unless the pizza was, despite the mistakes, positively stellar, there's really no reason to continue to give them your money.
    It bothers me that your complants are met with a defensive attitude. I'd be interested to know who took those calls. If it was the owner, well: he's an asshat. He needs to bone up on the concept of customer service. If it was an employee, well; I'd complain to the manager. I'm not sure how much energy you want to give this, but you can go all the way up the line to the CEO, if it's a franchise.
    On to the stolen item. Have you checked to see what's missing? I mean, you can always call the police. Nothing you can do at this point but file a complaint.
    The knife, the knife the knife. Not much dilemma there. I'd call the place, let them know you have it and that they can feel free to pick it up as long as they let you know in advance that they're going to be knocking on your door. :)
    Non-remarkable food+poor service+crap customer service+A KNIFE ON THE PIZZA=DANGEROUS AND A CHANCE TO GET "EVEN...." hmmmm -
    At the end of the day, Puffin3: Don't let any of THEIR bullshit change who YOU are. Do the complaint, (making SURE asshat understands that you will not be back), return the knife, find another pizza place to try, and BOOM problem solved, with nice clean Karma to boot. Yay!
    Have a great day, Puffin3.
    Marci

    1. m
      MrsJonesey RE: Puffin3 Nov 10, 2013 06:52 AM

      I would return it. But I wouldn't have given that place so many chances in the first place. Once, twice at the most. The absolute deal breaker would have been when they answered my complaints with anger. Return the knife and forget it and the pizza joint.

      1. w
        wattacetti RE: Puffin3 Nov 10, 2013 07:05 AM

        Do you look at the knife as something accidentally left by their kitchen, or do you look at like like Jack Woltz and his horse?

        I'd return the knife and I'd stop patronizing the shop.

        Not sure why you kept returning since the second fail would have been the really big hint that they don't know what they're doing.

        1. Chemicalkinetics RE: Puffin3 Nov 10, 2013 07:12 AM

          <When you've complained the reaction is always anger and questioning things like do you know the difference between thin crust and thick crust? >

          Why would you continue to order from them? It sounds like this has been happening for a while. Are they the only pizza joint in town?

          <lo and behold is a brand new looking large Wusthof chef's knife laying on the pizza.>

          Unless you think this is some kind of a mafia statement (like leaving a dead fish or a horse head), I would still return the knife. Maybe they have done you wrong in the past, but this is not the way to get back to them. If you really want to get back to them, then put the knife in a box along with a dead fish, and give them both.

          http://www.themanual.com/wp-content/u...

          1. c
            chileheadmike RE: Puffin3 Nov 10, 2013 07:14 AM

            I'd take it back personally and let them know what kind of service you have gotten from them. They're likely to listen if you're returning their knife. I couldn't keep it.

            1 Reply
            1. re: chileheadmike
              LotusRapper RE: chileheadmike Nov 11, 2013 07:33 AM

              They listen even better if you *wield* the knife .......

              Just sayin'

            2. cowboyardee RE: Puffin3 Nov 10, 2013 07:19 AM

              I'd resist the temptation to assume that you're dealing with highly deranged and dangerous people and go with the more reasonable explanation that you're dealing with slightly deranged imbeciles.

              If you're not missing anything especially valuable from your garage, I'd probably just keep the damn knife, find another pizza spot, and not give the matter any more thought. If you are missing something valuable, you should probably file a police report and then call the shop's management about the incident.

              Or if you're really not the 'turn the other cheek' type, I guess arson is the next logical step.

              5 Replies
              1. re: cowboyardee
                Chemicalkinetics RE: cowboyardee Nov 10, 2013 07:31 AM

                <I'd resist the temptation to assume that you're dealing with highly deranged and dangerous people and go with the more reasonable explanation that you're dealing with slightly deranged imbeciles. >

                Ha ha ha ha.

                1. re: Chemicalkinetics
                  mamachef RE: Chemicalkinetics Nov 11, 2013 03:48 AM

                  Omg, what if they're slightly deranged SMART people? Even worse!

                  1. re: mamachef
                    Chemicalkinetics RE: mamachef Nov 11, 2013 06:23 AM

                    True. Very true.

                2. re: cowboyardee
                  m
                  mwhitmore RE: cowboyardee Nov 11, 2013 10:08 AM

                  In other words, never assume behavior is motivated by malice when it can be sufficiently explained by stupidity.

                  1. re: mwhitmore
                    mamachef RE: mwhitmore Nov 11, 2013 11:45 PM

                    Aymen. As evidenced here on the boards, ever.single.day.

                3. t
                  treb RE: Puffin3 Nov 10, 2013 07:38 AM

                  2 wrongs don't make a right. Take it back and return it as it shows your character. Maybe your genuine honesty will rub off and they'll be able to take comments/complaints more seriously.

                  1. i
                    INDIANRIVERFL RE: Puffin3 Nov 10, 2013 07:53 AM

                    I am sure there is a professional in your town with a couch that can help you with this desire to inflict pain on your self.

                    I would not be concerned with finding a foreign object in your food. Happens all the time. The government has guidelines on the acceptable amounts of rat hair and roach parts in a wide variety of processed foods. So I do not see why you are having such a problem with a little extra iron.

                    Conversely, this may be a reward for ordering a certain number of pizzas. Wonder what the reward will be when you reach 100? Or have you already passed it?

                    Nice of your neighbor to tell you after the fact, if fact it was. Obviously, if you are rich enough to order delivered pizza and have a garage with so much stuff that you are not even sure if anything is missing, any pilferage is inconsequential. Have you ever thought that you may be the problem? Maybe if you could use a crowbar on your wallet and leave a decent tip, you would not be forcing them into a life of crime.

                    And of course you should keep the knife. All the independent pizza joints look down on a mass produced piece of cutlery like Wusthof. A true artisanal pie demands a knife forged in the fires of Vesuvius if Neapolitan, and Etna for Sicilian. Those I would definitely return. But a Wusthof is hardly worth the effort. I will even wager it was dull. Why waste the time to sharpen such a ho hum knife.

                    I am sure that couch owner will help you for many years to come with your perceptions.

                    TFIC :-)

                    11 Replies
                    1. re: INDIANRIVERFL
                      p
                      Puffin3 RE: INDIANRIVERFL Nov 10, 2013 08:20 AM

                      Thanks for your advice you all.
                      I kept ordering b/c the owner is a friends son. And I wanted the owner to know I was supportive of his venture.
                      It was he who was taking the orders. I think the stress of having a first time business got to him.
                      I'm sure the knife was forgotten in the pizza box. It had been used to slice pizza.

                      I asked some one to return the knife anonymously. He just walked in a laid the wrapped up knife on the counter and walked out. The owner would never know it was me who got the knife.
                      The owner hired a couple of kids to make the pizzas.
                      Yesterday I heard he's had his lease cancelled for not paying the rent.
                      In a similar vein. I've been going into a local hardware store and the new owner never seems to have what I'm looking for in stock. I've spoken nicely to him about this a few times in the last few months. He has been trying to do all the ordering himself instead of paying the employee who usually does the ordering.
                      This is the new owners first business venture.
                      Last week once again I complained that the item I wanted wasn't in stock. I asked to speak to the owner. My plan was to tell him that if this continued I'd go some where else. When I asked an employee if I could talk to the owner this was her reply: "He killed himself yesterday".

                      1. re: Puffin3
                        Kajikit RE: Puffin3 Nov 10, 2013 09:04 AM

                        Oh no, how sad... the poor guy. At least you can know that you gave him a chance and tried to help him. You definitely went above and beyond the call for 'helping a friend'.

                        1. re: Puffin3
                          westsidegal RE: Puffin3 Nov 10, 2013 09:15 AM

                          <<I kept ordering b/c the owner is a friends son>>

                          i've done this sort of thing many times. it is part of having friends.
                          over the years
                          1)i've bought books meant for adolescent girls because my neighbor wrote them and i was "supporting" the neighbor by going to the book signings.
                          2) i hired friends' kids when they were between jobs to help the family, not because i needed help doing the job
                          etc., etc.

                          on the other hand, my friends have returned the favor when my kid was out of work.
                          truly, these sorts of things come under the heading of "helping a friend out" and when i do this sort of thing i don't demand much. i consider it to be a mitzvah, no more.

                          re: the knife
                          there is only ONE appropriate thing to be done and you did it: you RETURNED the knife.
                          the past poor service and the supposed "maybe" something was stolen issue, does NOT matter in this situation.

                          1. re: Puffin3
                            y
                            youareabunny RE: Puffin3 Nov 10, 2013 10:48 AM

                            Since you "know" the owner you would probably help him out by letting him know about the knife, and all the other strangeness.

                            Pity about the hardware store owner...

                            1. re: youareabunny
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                              Puffin3 RE: youareabunny Nov 10, 2013 11:42 AM

                              A: I said I'm a friend of the father whose son started the pizza joint.
                              I have only met the kid a few times in passing.
                              B: It's a moot point now about the knife since the place has closed down. What should I do offer to sit down with the kid and explain the dozens of reasons he went broke?
                              I do believe as the economy continues to go south, especially when it comes to the service industry there is a temptation for some people who are able be get together a few thousand bucks from dad to start their own business. "I mean how hard can it be to serve people chips and burgers? I can't find a job that pays more than minimum wage flipping burgers anyway so why not hire people to do it instead and pocket all the profits?".
                              The last time I saw the hardware store owner he was sweating and he looked like a grizzly bear was after him.

                              1. re: Puffin3
                                p
                                pine time RE: Puffin3 Nov 10, 2013 12:26 PM

                                I think offering "B," done in your most diplomatic tone, could be instructive and game-changing for the kid.

                                That said, he (is it a he?) may do a "whatevs" and never hear your words of wisdom.

                                Congrats on doing the right thing with the knife, BTW.

                                1. re: Puffin3
                                  s
                                  sedimental RE: Puffin3 Nov 10, 2013 01:48 PM

                                  I think it was honorable to try to help support your friend.

                                  I have been in business for myself for over 30 years. Built from nothing, into a sizable little empire. Not for the faint of heart. The stress can be positively debilitating, especially with the stress of looking out after employees that depend upon you.

                                  Good on you- to show support. Nothing teaches like experience. Your wise words, explaining why he went broke, will likely fall on deaf ears.

                                  1. re: Puffin3
                                    Ttrockwood RE: Puffin3 Nov 10, 2013 03:09 PM

                                    I don't think he would appreciate a post-mortem on the pizza place right now. He is most likely upset and licking his wounds, and would potentially hear your input as criticism and become defensive.

                                    Obviously you went above and beyond in your support and at this point all you can do is buy a pizza stone and lock the garage....

                                    1. re: Puffin3
                                      r
                                      rockycat RE: Puffin3 Nov 11, 2013 04:24 AM

                                      In general, people like this with no business experience tend not to listen to their customers' suggestions. Years ago, some one we knew opened a specialty grocery store. He had zero experience in the business. Even though he didn't carry much that we wanted to buy we shopped there to help support his business and family. He was deaf to suggestions that he not carry the exact same things as the chain grocery store but at nearly twice the price. I finally stopped shopping there when it began to cost me too much.

                                      When the business fell apart, it damaged his family relations, caused serious economic harm to his family, and caused him to have to leave the community (for financial reasons). He blamed the members of the community for not supporting his business. I blamed his lack of experience and his unwillingness to listen to customer feedback.

                                      Yes, it's a mitzvah to help out your neighbors but we can't force them to have good sense.

                                      1. re: rockycat
                                        c
                                        cleobeach RE: rockycat Nov 14, 2013 07:14 AM

                                        "In general, people like this with no business experience tend not to listen to their customers' suggestions."

                                        I couldn't agree more.

                                        In a former job, I was a business analyst for a bank. Good sense is often lacking in the area of what I call "hobby" businesses, businesses started because an owner makes great cupcakes or has a liking for a certain product or service and assumes everyone else will too.

                                  2. re: Puffin3
                                    mamachef RE: Puffin3 Nov 11, 2013 03:51 AM

                                    That's a terrible shame about the hardware store owner, Puffin3. I'm sorry.

                                2. Kajikit RE: Puffin3 Nov 10, 2013 09:00 AM

                                  Why are you still ordering from them when they're hostile to you and they can't get an order right? After the third strike, I'd find another pizza place... that being said, the only thing to do about the kitchen knife is to call them up and tell them.

                                  1. PotatoHouse RE: Puffin3 Nov 11, 2013 04:49 AM

                                    "Leave the gun, take the Cannoli."

                                    I would keep the knife.

                                    1. h
                                      Harters RE: Puffin3 Nov 11, 2013 04:50 AM

                                      I would have given up on the place well before they had a chance to screw up six times. I would have given up on the place immediately anger was shown towards me. I would have given up on the npalce immediately I suspected that their employee had stolen from me. Arsewipes like this have no place in my life.

                                      As for the knife, I'd be phoning them to ask them to come and collect. Keeping it would be theft and, whatever else I may be, I am not a thief. Unlike their employee.

                                      1 Reply
                                      1. re: Harters
                                        p
                                        Puffin3 RE: Harters Nov 11, 2013 05:10 AM

                                        I was trying to help a friend who I suspect 'fronted the money' to his son to open the place, and to help support the community.
                                        Anyway. Last post. Thanks all for your input.

                                      2. b
                                        beevod RE: Puffin3 Nov 11, 2013 07:43 AM

                                        I would not slit my wrists.

                                        1. b
                                          bobbert RE: Puffin3 Nov 11, 2013 02:36 PM

                                          Just thought I'd comment on the knife. Maybe not (probably not) this place but in many restaurants the cooks use their own knives which can cost them the equivalent of a couple days pay for a single knife. There's a chance that the knife belonged to some poor line cook and not the restaurant and it would be sorely missed. A cooks knives are like a musician's guitars and even poor struggling cooks/musician's are known to drop a lot of dough on their equipment.
                                          Yeah, I would have returned the knife.

                                          2 Replies
                                          1. re: bobbert
                                            PotatoHouse RE: bobbert Nov 12, 2013 05:00 AM

                                            If it was a local bistro or something I would probably agree, Bobbert, but cooks in local pizza joints do not usually have their own knives. Considering the money and frustration the place has cost the OP and the fact that it was left in a container that was delivered to the OP, I would not consider it theft. I would consider it a gift of fortune.

                                            1. re: PotatoHouse
                                              b
                                              bobbert RE: PotatoHouse Nov 12, 2013 07:18 AM

                                              As I said, I too doubt that in this place anyone is bringing in their own knives but I also don't see anyone cutting pizza with a Wusthof chefs knife either. Also do not know of too many pizza places using Wusthof house knives although, reading how this business was run, there's a very good possibility they just may have dropped big bucks on knives. Anyway, there's still the chance that some 18 y.o. kid is working in the kitchen of a pizza shop and, as a gift from his parents, he received a really nice set of knives for his culinary school classes at the local Community College and uses them every chance he gets. I know my kid got a very nice set of knives from us when he went to school and used them in some not-so-fancy places, albeit not a pizza joint.

                                              Return the knife.

                                          2. Bill Hunt RE: Puffin3 Nov 11, 2013 08:07 PM

                                            Return the knife.

                                            Hunt

                                            2 Replies
                                            1. re: Bill Hunt
                                              p
                                              Puffin3 RE: Bill Hunt Nov 12, 2013 05:28 AM

                                              I said 'last post' but I'll just add that I agree the knife was very likely owned by the owner. Somehow the idea of a grade twelve kid walking into a pizza joint with his 'knife kit' under his arm seems a bit unlikely.
                                              Anyway. Knife returned. Business closed. Still have a friend who has a BITA son who wants the old man to 'front' him more $ for another business start-up. Rumor is it's a 'custom kite shop'. You can go in and order any shape/color kite you want. In a week or so you can go fly it. The smaller kites will be packaged in pizza boxes. LOL Guess what the name of the proposed business is?

                                              1. re: Puffin3
                                                Bill Hunt RE: Puffin3 Nov 12, 2013 06:33 PM

                                                Puffin3,

                                                Good move. As the knife would not have been mine, and as I would not have ordered a pizza w/ knife, the return would have been in the cards, only hoping that it would find its rightful owner.

                                                It would be like having a delivery pizza arrive, with a US $100 bill atop it. That was not part of my order, so would need to be returned to whomever.

                                                Hunt

                                            2. c
                                              Christina D RE: Puffin3 Nov 12, 2013 07:04 AM

                                              Am I the only one thinking, "Why in the hell does a local pizza "joint" have Wusthof knives anyway?"

                                              8 Replies
                                              1. re: Christina D
                                                b
                                                bobbert RE: Christina D Nov 12, 2013 07:21 AM

                                                I was wondering the same thing at the same time....

                                                1. re: bobbert
                                                  p
                                                  Puffin3 RE: bobbert Nov 12, 2013 08:12 AM

                                                  You are assuming the place had Wusthofs everywhere. The owner had no clue what he was doing. For all we know he took the KNIFE! in question, not 'knives' from his mom's kitchen. A restaurant supply place may have talked him into buying it.
                                                  Anyway whoever owned the knife hopefully got it back.
                                                  What's the matter ? What is there about "the knife was returned" don't those who keep putting up "return the knife" don't understand?
                                                  Definitely last post.

                                                  1. re: Puffin3
                                                    b
                                                    bobbert RE: Puffin3 Nov 12, 2013 08:50 AM

                                                    I'm not assuming anything. If anything I was speculating that the knife might belong to a line cook (something that no one else had mentioned), probably not, or that at this place they may have dropped big bucks on stupid knife purchases, anything - excluding nothing- including, as you state, maybe even from moms kitchen.
                                                    Yes, I know you returned the knife. I was simply registering my vote in that column. You did the right thing, I believe from the beginning including trying to support the kid. I actually agree with all you've done - right up until your assault on me. Since you've posted your last, you don't have to bother with an apology. I'll just make an "assumption" that there is one.

                                                    1. re: bobbert
                                                      p
                                                      Puffin3 RE: bobbert Nov 12, 2013 10:59 AM

                                                      My "assault" on you wasn't addressed to you FYI. Christina D used the words "knives" (plural) and I was addressing my post to her.
                                                      Have a mint.

                                                      1. re: Puffin3
                                                        b
                                                        bobbert RE: Puffin3 Nov 12, 2013 01:11 PM

                                                        My apologies then. I must have misunderstood your reply "RE: bobbert" as referring to me. At the risk of "assuming" something I'm going to assume you "meant" to reply to Christina but accidentally replied to my post. All is good.

                                                    2. re: Puffin3
                                                      c
                                                      Christina D RE: Puffin3 Nov 12, 2013 01:55 PM

                                                      Dear gracious, Puffin...the tone of your response is completely uncalled for.

                                                      I only mentioned it because it seemed completely out of place for the type of establishment that you were describing. I wasn't implying that the kid got scammed and there were Wusthof knives "everywhere". It just seemed an odd type of cutlery to find in the box (as opposed to say, a pizza cutter or cheap plastic knife).

                                                      If it makes you feel better, replace the words "knives" with the word "KNIFE" and re-read my question in the proper context. Maybe then you won't be quite so curt.

                                                      1. re: Puffin3
                                                        EarlyBird RE: Puffin3 Nov 12, 2013 04:12 PM

                                                        Puffin, I suggested today (below) that you call and return the knife. Like most people, I read the first post and respond to it, and don't and didn't read through the thread to discover that you ultimately did return it.

                                                        You did the right thing.

                                                    3. re: Christina D
                                                      Bill Hunt RE: Christina D Nov 12, 2013 06:35 PM

                                                      Not really. Our local pizza place has a nice set of knives, from my observations. Besides pizza (dine-in, or take-out), and serve many other dishes too.

                                                      It just depends.

                                                      Hunt

                                                    4. EarlyBird RE: Puffin3 Nov 12, 2013 01:22 PM

                                                      After Problem #1 you stop getting your pizza from that place. In regard to the knife, you call the place, speak to the owner and say, "Thanks for the knife, but I think your theiving delivery boy didn't mean to send it to me."

                                                      1. h
                                                        HillJ RE: Puffin3 Nov 14, 2013 07:37 AM

                                                        No brainer, bye bye on to the next.
                                                        Return the knife.

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