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Email notifications

sandiasingh Oct 31, 2013 02:04 PM

I have had the email notifications turned on for about 2-3 years and it never worked until about three days ago when I started getting them. Now it has stopped again. Can you look into it, please?

My email address is:
dawnsingh@aol.com.

  1. DeborahL Oct 31, 2013 05:22 PM

    Hi sandiasingh.

    For some reason your email address got bounced by our third-party provider. I've cleared it, so you should start receiving notifications again. Let us know if you have any further trouble.

    8 Replies
    1. re: DeborahL
      mucho gordo Oct 31, 2013 05:39 PM

      A few moths ago I asked for help in updating my e-mail address so I could get notifications. I got one inadequate response and nothing further was done. I'd like to try again. My new e-mail address is: bwein@att.net but, for some reason the program is not letting me make the change. Please help.

      1. re: mucho gordo
        DeborahL Oct 31, 2013 06:01 PM

        Hi mucho gordo.

        I'm not sure why the system won't allow you to change your email address--those tools are working on our end. I've sent your info to one of the mods in hopes they can perhaps make the change manually on our end for you.

        1. re: DeborahL
          mucho gordo Oct 31, 2013 06:15 PM

          Just to let you know I tried again and was able to make the change. Thanks for your help.

      2. re: DeborahL
        sandiasingh Oct 31, 2013 06:34 PM

        Thanks, I will do.

        1. re: DeborahL
          sandiasingh Nov 8, 2013 04:44 PM

          This is extremely erratic. Some days I'll get 30 or 40 and the next day I receive none despite the fact that there have been some responses.

          It is annoying. Either fix it or trash it.

          1. re: DeborahL
            sandiasingh Nov 9, 2013 11:25 AM

            How do I turn this off? I cannot find it anywhere on a drop down menu or click thru. It is too erratic and is causing a big headache for me.

            1. re: sandiasingh
              c oliver Nov 9, 2013 12:54 PM

              Top right corner is your screen name. Drop down menu, go to settings, go to Chowhound, and turn off the email notification. I'm about to that point myself. They're coming in a dozen or two at a time and they're all several days old.

              1. re: c oliver
                sandiasingh Nov 9, 2013 01:31 PM

                Thank you, thank you, thank you, c oliver! I love Chowhound but really--they need to figure this out like other sites have.

          2. s
            sandylc Oct 31, 2013 05:24 PM

            My email notifications suddenly stopped on October 28th. How can I start them again?

            4 Replies
            1. re: sandylc
              DeborahL Oct 31, 2013 06:00 PM

              Hi sandylc.

              I'm not seeing your email address on any bounced/spam reports from our third-party provider so I'm not sure why your notifications have stopped. Maybe double check under your Settings that you've got the box checked for notifications, just in case?

              You'll find that setting here:

              http://www.chow.com/profile/1206733/n...

              1. re: DeborahL
                s
                sandylc Oct 31, 2013 07:10 PM

                Yeah, it's checked. And I just looked again - still checked!

                1. re: DeborahL
                  m
                  miss_belle Nov 9, 2013 04:45 PM

                  I've been hesitant to reply here because every time I click on your link the screen stays blank like it's searching but it goes nowhere for me. Maybe it's my iPhone?

                  1. re: miss_belle
                    Jacquilynne Nov 11, 2013 09:18 AM

                    That link is to sandylc's settings page, so it's probably just throwing an error for you.

                    If you want your own settings page, it's here:
                    http://www.chow.com/profile/1337257/n...

                    For anybody else reading this, you can use the dropdown menu attached to your username in the top right corner of the page to select 'settings' and then 'notifications' to navigate to this page from desktop.

              2. s
                sandylc Nov 1, 2013 10:15 AM

                Still not getting email notifications - !!!???

                4 Replies
                1. re: sandylc
                  DeborahL Nov 1, 2013 01:25 PM

                  Hi sandylc. Unfortunately, we're not sure why your notifications have stopped. We'll keep looking into it.

                  1. re: DeborahL
                    s
                    sandylc Nov 2, 2013 09:35 PM

                    Thanks. It's frustrating!

                    1. re: sandylc
                      Engineering Nov 4, 2013 02:22 PM

                      Hi sandylc. We think we've cleared up the issue, so hopefully your notifications will start coming through again. Let us know if you continue to have trouble.

                      1. re: Engineering
                        s
                        sandylc Nov 4, 2013 05:11 PM

                        It worked! Thanks!

                2. c oliver Nov 7, 2013 09:25 AM

                  I'm suddenly not getting notifications. I logged out and back in but still not. ???

                  9 Replies
                  1. re: c oliver
                    jrvedivici Nov 7, 2013 09:40 AM

                    Me too, just today though.

                    1. re: jrvedivici
                      c oliver Nov 7, 2013 10:01 AM

                      Yep. Yesterday was fine. This isn't the first time.

                      1. re: c oliver
                        jrvedivici Nov 7, 2013 10:02 AM

                        I don't mind it, limit's the Mod's ability to yell at me.

                        1. re: jrvedivici
                          c oliver Nov 7, 2013 10:04 AM

                          In your dreams, buddy. In your dreams :)

                    2. re: c oliver
                      Jacquilynne Nov 7, 2013 10:23 AM

                      Hrmm. I'm getting notifications and they're only running about 5 minutes behind when posts are being made, so I don't think it's a general problem with notifications.

                      1. re: Jacquilynne
                        c oliver Nov 7, 2013 10:30 AM

                        I only recently signed up for this and I get up in the morning (WAY behind those Right Coast folks!) and I'll have 50 or 60. Nothing then and still nothing. Just checked and the last one I got was at 4:19PM yesterday. Other emails are coming in fine. Not a biggie for me but thought I'd mention.

                        1. re: c oliver
                          jrvedivici Nov 7, 2013 10:38 AM

                          You know what....just a FYI, I thought I was having an issue with receiving notifications and it was actually my email was dumping them into my spam folder.

                          I haven't checked my account to see if that's the case today, but occasionally they get flagged as spam and are diverted from my in box. Take a look.

                          1. re: jrvedivici
                            c oliver Nov 7, 2013 10:41 AM

                            Nope. Just checked anyway but I'm pretty good at keeping that emptied. I don't get a lot so it's not a real burden.

                            1. re: c oliver
                              jrvedivici Nov 7, 2013 10:49 AM

                              Yeah I just checked mine too, nothing in there so that's not it. Ok up to the minds greater than mine to figure this out!

                    3. kwass Nov 7, 2013 10:59 AM

                      Well it's happened again. I've stopped getting email notifications.

                      12 Replies
                      1. re: kwass
                        DeborahL Nov 7, 2013 12:25 PM

                        Hi kwass, c oliver, and jrvedivici.

                        Thanks for your reports. We're not sure why only your notifications have stopped. We'll let you know if we're able to pinpoint the cause.

                        1. re: DeborahL
                          kwass Nov 7, 2013 12:32 PM

                          Thanks so much!!

                          1. re: DeborahL
                            c oliver Nov 7, 2013 02:45 PM

                            Two just rolled in :) The internet is never boring, is it?

                            1. re: c oliver
                              c oliver Nov 7, 2013 02:51 PM

                              Oh, dear she-god in heaven, the two are 23 hours old!!!!!!!!!! If everything since then comes in, I'm going to scream. But I promise not to forward them to moderators@chowhound.com :)

                              1. re: c oliver
                                c oliver Nov 8, 2013 07:50 AM

                                I got four or five, all "about 23 hours ago," and nothing since.

                                1. re: c oliver
                                  c oliver Nov 8, 2013 10:53 AM

                                  Just got one from "1 day ago."

                                  1. re: c oliver
                                    kwass Nov 8, 2013 03:39 PM

                                    It seems like everyone has started receiving their email notifications again except me.

                                    1. re: kwass
                                      c oliver Nov 8, 2013 03:50 PM

                                      Nope. I got about a dozen all right together this morning and they were all from a couple of days ago. And nothing since. It doesn't bother me a whole lot honestly. I'd never used the feature before so I'm not dependent on it.

                                      1. re: c oliver
                                        c oliver Nov 11, 2013 09:25 AM

                                        Yesterday they rolled in by the dozen and it seems like it got caught up. And now nothing since then.

                            2. re: DeborahL
                              jrvedivici Nov 8, 2013 06:04 AM

                              Seems as if around 8:30am est they started flowing back into my inbox again.

                              1. re: jrvedivici
                                kwass Nov 8, 2013 09:12 AM

                                I'm still not receiving my notifications :(

                                1. re: kwass
                                  kwass Nov 9, 2013 11:50 AM

                                  I've finally started getting them again. Thank you chowhound!

                          2. sandiasingh Nov 9, 2013 11:20 AM

                            I'm turning this off. It's so erratic that it's become a big headache and I end up getting email notifications hours after I have already seen the post.

                            2 Replies
                            1. re: sandiasingh
                              sandiasingh Nov 9, 2013 04:46 PM

                              So I turned this off 5 hours ago and I just got 57 email notifications in my inbox. This is pretty funny :-)

                              1. re: sandiasingh
                                sandiasingh Nov 11, 2013 09:29 AM

                                I still got them until last night. Now it seems to be off.

                            2. s
                              sandylc Nov 9, 2013 07:52 PM

                              So right now I'm getting notifications from between 6 and 7 this morning. Even though I got emails throughout the day that were more timely - ?????

                              1. c oliver Nov 16, 2013 04:07 PM

                                Just realized that I haven't had any notifications all day. Checked and the last one came in about 1245AM PST.

                                1. c oliver Nov 17, 2013 08:43 AM

                                  I can't take it anymore. No emails for 24 hours and now I've got 50 to delete. If there's any improvement to this I can return but this is just too distracting.

                                  2 Replies
                                  1. re: c oliver
                                    DeborahL Nov 18, 2013 04:44 PM

                                    We released a fix today that we hope will resolve the start-stop nature of some of the notifications. Let us know if you continue to have problems.

                                    1. re: DeborahL
                                      c oliver Nov 18, 2013 04:50 PM

                                      Okey dokey. I'll sign up again. Thanks, DeborahL. BTW I see the gold star on my profile page is working again. That IS great!

                                  2. t
                                    travelerjjm Mar 7, 2014 01:48 PM

                                    Mine quit recently. I checked the settings, and notifications is still on. I thought maybe I was the last poster in all the topics I'd commented on, but I'm not. How can I fix this?

                                    2 Replies
                                    1. re: travelerjjm
                                      DeborahL Mar 7, 2014 02:04 PM

                                      Hi travelerjjm.

                                      Looks like your email address was bounced by our third-party service back on Feb. 9 for some reason. I've cleared the flag, so your notifications should start flowing again. Let us know if you continue to have an issue.

                                      1. re: DeborahL
                                        t
                                        travelerjjm Mar 7, 2014 02:11 PM

                                        Well, I got this one, so thanks!

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