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Seatme.com reservation errors

kosmose7 Oct 20, 2013 05:59 PM

I have received so far two false reservation notifications from seatme.com.
Anyone has similar experiences?

Long time ago, when I was having an oyster dinner in LES, I received a phone call from Blanca telling me that I was supposed to show up that night for a reservation of four people that was supposedly made via seatme.com, which I never made. I explained to them that I never made such reservation and I was saved from any no show penalty. I certainly felt sorry for Blanca though. It meant they lost business for four people that night, due to the system error of seatme.com.

Today, I received an email from seatme.com telling me that I was supposed to show up at Sushi Nakazawa two hours ago, for party of two.
The contact number in the email, which was supposed to be my phone number, was not my number at all.

Neither of these false 'reservations' appears on my historical reservation list page at seatme.com. Only my past legitimate reservations appear.

What is going on here? I always honor my reservations and in the event that I can't, I always call them well in advance. Also, I am a single diner and I sometimes reserve for two but I hardly make reservations for more than three people. Another friend of mine also told me she once received an email notification about a reservation she never made.

Seatme.com seems to have some serious errors in its reservation system. It makes me feel really bad because, although it's not my fault, the restaurants involved will have to go through business loss.

  1. r
    rrems Oct 21, 2013 05:51 AM

    I've never heard of seatme. Why don't you use Opentable? I've made thousands of reservations and only had an error once, where the restaurant never received the reservation (luckily they had a table available).

    5 Replies
    1. re: rrems
      k
      kathryn Oct 21, 2013 06:03 AM

      The restaurants mentioned above (Sushi Nakazawa & Blanca) aren't on OpenTable. Only Seatme.

      Seatme is an OpenTable competitor now owned by Yelp.

      1. re: kathryn
        ellenost Oct 21, 2013 08:16 AM

        Cityeats.com is another online reservation system. I use this site for resys for Atera and Ma Peche.

        1. re: kathryn
          r
          rrems Oct 21, 2013 02:26 PM

          Oops. Should have checked before I wrote that. Surprising they aren't on OT.

          1. re: rrems
            k
            kathryn Oct 21, 2013 02:37 PM

            Most likely it's due to Seatme's lower cost.
            https://www.seatme.com/seatme-vs-open...

            1. re: kathryn
              r
              rrems Oct 21, 2013 05:09 PM

              I suppose, but you know the old saying, You get what you pay for...

              It will be interesting to see if any significant number of restaurants jump ship and switch to Seatme.

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