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Oct 11, 2013 05:33 PM

Fairway (split from Fairway/Nanuet thread)

having been shopping at fairway for years,i have to say that with expansion ,the prices have moved up. the selection, while huge is now skewered more towards the high end. a bakery that is primarily kosher (wtf). cheese and deli was what built fairway originally, with very good value and they now try to be everything, except a store with exceptional values - driven now by instant profits rather than a loyal customer base.

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  1. I had an awful experience the last time I shopped at Fairway in Pelham Manor. So bad in fact I have no desire to go back. I prefer DeCicco's these days, if they don't have what I want they order it.

    6 Replies
      1. re: JMF

        I was there last on a Sunday I believe, possibly a Saturday.
        All and I mean all of the fruit was either rotten or on the verge, the store was dirty. Employees, those who spoke and or understood English of which there were few either did not know where items were located, whether they were still carried, or what they actually were. The folks I tried to communicate with who did not understand just stood there looking at me and then just walked away with no offer to find someone who could help. There was one person behind the cheese counter and he was great, in fact I called the store when I got home to let them know how helpful and knowledgeable he was.

        Many items that I purchased on a regular basis are no longer carried in the store. The steam table offerings have been dumbed down, the deli counter was a mess...A large sized package of chicken legs /drumsticks was $14.oo...
        The store just does not feel the same. I always preferred the 125th street store, but I'm almost afraid to see what is happening there.
        It appears to me as if Fairway has lost it's soul.

        1. re: chowdom

          I've noticed a falling off as well in Pelham. But nothing like what you experienced. I usually don't interact much with staff except butcher or rarely deli and fish. The hot foods have been severely cut back. Quality and depth. I haven't been to 125th st since Pelham opened.

          1. re: JMF

            So...we stopped into Fairway Pelham Manor today on our way back from Long Island. I ran in only to pick up zinc throat lozenges.
            The store manager looks like he's aged ten years in one.
            The employees were friendlier and more helpful today.
            The store is still dirty.
            Deli still looks to be a mess.
            The steam table/prepared food section seems to get most of the action.
            Not too many people actually food shopping.
            I noticed that the once massive and impressive chocolate selection has shrunk to about a third of its original size. There is still a selection of high end chocolate but it seems as if there is a much greater variety of cheap gift box type chocolate and crappy candy. At the very end of the chocolate display were a few mini bars, maybe 3 or 4 varieties of the fairway/ Lake Champlain brand chocolates,
            :( which have increased dramatically in price.

            Maybe they will stock stores independently, driven by demographics and demand.
            The Pelham store has never carried all of the items the Harlem store does. Personally I think they went a little hog wild with their expansion after going public.

            1. re: JMF

              The hot foods section never seemed like it was very busy.

      2. The original comment has been removed
        1. FYI, there always seems to be a $5 off $30 Fairway coupon on Google Offers (and despite what location it tells you, it's valid at all of them, at least the suburban stores). As best I can tell, the code is generic. The terms say limit one use per week.

          This week I noticed a $10 off $75 coupon on their website.

          Maybe they should try lowering their prices (maybe back to two or three price increases ago) and then they would not need to offer coupons.