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Oct 1, 2013 08:39 AM

Delivery from any downtown restaurant!!!

So I've been using this service lately - you can get take-out from almost any restaurant (or anything for that matter) in downtown Toronto now from a service called "Hurrier" (www.usehurrier).

They don't charge any markup from the restaurant (other services add 50-25% and(!) a delivery fee(!!)), and only ask for a delivery fee, using bike couriers for their runners (environmentally friendly, too!).

They then send you a copy of the bill from the restaurant, and update you via email as to the progress of your order (accepted, confirmed, picked up, delivered). I've used them 6-7 times now over the past three weeks. Customer service and the deliveries have been great (with some minor hiccups, as can be expected), and is typically quite fast as well.

I used to loathe using Order-it, so much so, that I finally cancelled my account outright more than a year ago, and haven't really had any food deliveries since. This is a much, much better alternative. I really like what these guys are doing. Friendly, personal, fast service.

I've used them for a number of restaurants, but they've partnered with Electric Mud, Bahn Mi Boys, Grand Electric, and a few other places, specifically. I've even seen orders from Harbour 60... (there is a banner that displays the most recent orders, without any personal details).

Anyway, I can't say enough great things about these guys. I love having this service available - and there's nowhere they *can't* deliver from as long as they do takeout. The possibilities are endless! So exciting! ahhh!

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  1. It's a great idea but I would feel like such a dick getting some guy to do that for me in January haha

    1 Reply
    1. re: disgusti

      hahaha.. That would be hell. but.. Err, I'd tip them well?

    2. Are you sure about the no-markup thing? Their website says:

      "If you would like Hurrier to make a purchase on your behalf, we place a $50 hold on your credit card during the checkout process. Once we complete the purchase, the hold is removed and we will charge you for the actual delivery fees, the cost of the items that we purchased and a 5% surcharge on any purchases that were made on your behalf."

      Not that 5% is crazy or anything, but it is something. Or did I misunderstand, and you meant no markup if you've already paid for everything?

      Anyway, it does sound like a great service...I may have to try them out some time.

      17 Replies
      1. re: Strongbad789

        I may be wrong but the way I read it is that if they do the ordering and prepayment on your behalf, there's a 5% surcharge but if you order and pay yourself from the restaurant directly, and they simply provide the delivery service, they only charge the mileage-based delivery fee. I personally love this idea - opens up a ton of great food options without having to pay orderit's premiums, cabfare or parking. Can't wait to try it!

        1. re: peppermint pate

          The way I read it is that 5% applies for "other" purchases ie soap or car batteries or whatever and food is charged as food cost + their delivery fee. Could be wrong

          1. re: disgusti

            peppermint pate is correct. they only add the 5% surcharge if they have to place the order for you and front the cost. otherwise it is just the delivery base and kilometer charge.

            to be honest, not must different than a cab.

            my issue is that they do not tip the restaurant staff that is preparing the food for them. many restaurant staff employees depend on tips. even if people dont notice the service. tips at restaurants are divided among the servers, the call taker, the food packer, the cook and all other support staff in the kitchen. with hurrier, only the delivery guy gets tipped.

            - khao san road

            1. re: KhaoSanRoad

              This may open a whole can of worms but I never tip on takeout. I tip 20% on eat in.

              1. re: disgusti

                Yeah, I looked at one of my receipts and they charge 5% Surcharge - but most of that goes to the CC company (I think they charge 3%). It's about $1.15 on a $22 restaurant bill. I don't have an issue with it at all.

                As per KSRs point, I tip enough normally that I don't have any guilt about not tipping using Hurrier, but it would be cool if they had the option. I do normally tip on take out as well, often, as I would normally when dining in - upwards of 20%.

                And, btw, having them do all the work with the restaurant is what makes this service valuable to me, and I don't have to arrange a cab either. Doing all that (as I used to often with Stockyards), is a major PITA.

                1. re: justxpete

                  i have no doubt the creditcard fees are a major hurdle for hurrier to function in its current formula.

                  disgusti - as for the tipping discussion, id love to weigh in, but its a discussion id rather have in person due to my lack in writing skills. if interested, please feel free to tweet or email me to book and appointment. its not about debating, its about the facts of how we, not necessarily others, pay staff and divide tips.

                  - khao san road

              2. re: KhaoSanRoad

                Could a customer call in an order and ask for a tip to be added, then just have Hurrier pick it up? This would be similar to what many people do when ordering a pizza with a credit card.

                I don't have a dog in this fight, since I doubt Hurrier delivers to Michigan, but it seems like an easy way for a conscientious consumer to still take advantage of the convenience without stiffing the resto staff.

                1. re: Wahooty

                  I don't know if you've ever ordered take out by phone from a restaurant, but trust me, it's a nightmare-ish process, even they even allow you to pay by credit card over the phone. Hurrier makes it incredibly simple. Such a relief.

                  1. re: justxpete

                    "even they even allow you to pay by credit card over the phone"

                    Should read:

                    "if they even allow you to pay by credit card over the phone"

                    Someone fix, please. Damn auto-correct is the bane of my existence.

                2. re: KhaoSanRoad

                  They are looking at including tipping the restaurant as an option, FYI.

                  Also, ordered Bar Isabel last night using Hurrier after a long flight from Vancouver. It was epic. I think I have a crush on hurrier.

                  1. re: justxpete

                    Interesting, I didn't know that Bar Isabel even had takeout as an option.

                    1. re: ylsf

                      I don't think they normally do. I had to sweet-talk them a bit. I'm trying to find out how it went, to see if it's feasible in the future. The fried chicken was perfectly crispy and the basque cake was still warm when it arrived.

                      1. re: ylsf

                        Looks like they didn't mind doing take out at all. Have at her'!

                        1. re: justxpete

                          Okay, that is the best news I've heard today. And perfect timing as our sitter had to cancel for later this week. Date night at home just got a whole lot sweeter. Thanks!

                          1. re: peppermint pate

                            The things they will do take-out is limited, but not severely. Ie, I couldn't get deviled eggs yesterday (not much of a surprise, in retrospect), so just be fore-warned.

                            and let me know how you make out!

                            1. re: justxpete

                              Interesting that they wouldn't do the deviled eggs but were okay with the fried chicken (I'd have thought the latter to be more problematic for takeout, though you said it was great). Anyway, if I can get the chicken and boquerones, maybe the blistered shishitos, and a couple of other bits and bobs, with a nice bottle of vino at home, I'll be a very happy camper.

                              1. re: peppermint pate

                                I can confirm they did the shishitos as well, and they were delicious. For the fried chicken, they cut holes on the lid to let the steam escape, and they did deliver it fairly quickly, so the chicken was still hot, believe it or not. It will depend a bit on proximity but you should be pretty good. And, after a flight from Van where I refuse to eat airplane food, to have this delivered made me a very happy camper.

            2. The original comment has been removed
              1. They are doing a promo on March 25, 2014 for free delivery.

                Source - Redflagdeals -

                Direct link to the Hurrier info on this promo: