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The Clam Box--do we have a problem?

p
PeterHG Sep 29, 2013 04:37 PM

We found ourselves near Ipswich today, and couldn't resist stopping by The Clam Box for lunch. While it's long been our favorite for fried clams, the wait was unbelievably long today. What would have been 30 minutes from arrival to ordering, judging by length of the line, was more than 45 minutes. We waited another 20-25 minutes for food post-ordering. Even by Clam Box standards, that's mighty long. What made it worse was the frustration with watching a normally hard-working crew operate at painfully slow speed. It looked like some sort of forced slowdown during a labor dispute (though I doubt it actually was). Just before the food arrived, I vowed this would be my last visit.

But then the food arrived. The clams were AWESOME!!! A perfect medium size, just the right brininess, light flaky batter. When confronted with such an assault, I was forced to withdraw my solemn vow.

I then went to speak with the owner, to ask what's up. She wouldn't come out to speak with me, but I had a nice chat with the woman she sent in her place. No real explanation and a very small sorry from her, followed by a plea from me for them to please watch the clock.

Has anyone else confronted this problem? Not the long line and commensurately long wait we've all come to expect, and not the delay caused by a mid-afternoon oil change, but what appears to be an incredibly slow team of workers causing the long delay.

  1. C. Hamster Sep 29, 2013 07:29 PM

    And crappy, disinterested management ?

    1 Reply
    1. re: C. Hamster
      m
      misseri Oct 10, 2013 01:23 PM

      Ugh, seriously! I'm from Ipswich, and can confirm that the Aggelakis family is just icky.

    2. b
      Bellachefa Sep 29, 2013 10:20 PM

      I've never worked in a clam shack, but would expect if you picked up the pace and tried to fry faster, the quality might go down. Whatever the reason, if there was really a problem, seasonal changes in staff, the morning fog and mist burning off, the bottom line is the clams were AWESOME.

      1. g
        Gabatta Sep 30, 2013 04:02 AM

        It's probable that they gradually draw down staffing levels post Labor Day, and it sounds like planning for the peaks on indian summer days isn't their priority. Maybe their calculus is correct though, as you'll be back anyway.

        1 Reply
        1. re: Gabatta
          StriperGuy Sep 30, 2013 07:23 AM

          Totally agree that this sounds like the classic Post-Labor Day transition to the B-Team (high school kids) just not being able to hustle like the (back to college for the fall) A-Team.

        2. t
          treb Sep 30, 2013 07:01 AM

          Depending on the time you arrived, the delay may have been that they change their fryer oil at 2pm daily. The food was great so, it's worth the wait, correct?

          1. c
            cambridgedoctpr Sep 30, 2013 07:10 AM

            any thoughts? is this better than ICOB or Neptune?

            15 Replies
            1. re: cambridgedoctpr
              StriperGuy Sep 30, 2013 07:31 AM

              The classic clam shacks are in many ways a totally different beast than Neptune or ICOB.

              All the best are no-frills (think picnic tables) old school, and most have been around for many years (Clambox since 1935.)

              No glitz, no cocktails, just chow in the rough.

              Better than ICOB or Neptune... sort of apples to oranges though the food is certainly comparable.

              I am partial to Essex Seafood myself, shorter lines, BYOB, and great chow.

              Farnham's also has it's fans.

              I also love Lobstaland Gloucester, which is somewhere in between, great chow, cocktails, and an amazing view of the marsh.

              Strictly on say the fried clams, I think any of the places I mention is at least on par with ICOB or Neptune, but you have to get in the car...

              Heck, Twin Seafood in West Concord, or Fresh Pond Seafood, Arlington are both fish shops with great chow. No ambience, and no cocktails, but the food rocks.

              1. re: StriperGuy
                c
                cambridgedoctpr Sep 30, 2013 07:43 AM

                Thanks for the info.

                I have not been to the reconstituted Fresh Pond Seafood. Do they have fried clams?

                If I were driving up to the North Shore, i would stop in, but I doubt that I would make a special trip. Can you get fried clams at Court House?

                1. re: cambridgedoctpr
                  StriperGuy Sep 30, 2013 07:46 AM

                  Fresh Pond has excellent fried clams. I posted here at the end of this thread:

                  http://chowhound.chow.com/topics/906189

                  1. re: cambridgedoctpr
                    s
                    smtucker Sep 30, 2013 09:45 AM

                    Courthouse does have fried clams, and might good ones at that!

                  2. re: StriperGuy
                    m
                    misseri Oct 10, 2013 01:22 PM

                    A big YES to Essex Seafood. And I'm an Ipswich native!

                    1. re: misseri
                      ScubaSteve Oct 10, 2013 09:12 PM

                      Yikes! Seriously? Last three times the clams were small, overfried and gritty, Never Again.

                      1. re: ScubaSteve
                        Science Chick Oct 11, 2013 11:54 AM

                        I'm with you Scuba.....bad nasty oil last time we went to Essex. Yuck!

                  3. re: cambridgedoctpr
                    p
                    Parsnipity Oct 1, 2013 02:14 PM

                    Agree- apples to oranges. However, if you did a blind tasting removing all external factors such as price, atmosphere, etc, I would pick the clam from Neptune Oyster every time over either the Clam Box or Woodman's. They are crisper and less greasy in my opinion. And that's not even getting into the tartar sauce which is a whole different beast.

                    1. re: Parsnipity
                      b
                      Bellachefa Oct 1, 2013 02:37 PM

                      I think that is BS. I have done Cape Anne clam strolls, and each and every time there was a different favorite. One year it was Clam Box, another it was Farnhams which another year was horrible. I have had clams at Neptune that were fantastic and mediocre. I've had amazing clams at Legals, and horrible clams at Legals.

                      A lifetime of eating fried clams, I stand by order small and then, if you hit the perfect storm of purveyor, oil and execution, order more.

                      1. re: Bellachefa
                        StriperGuy Oct 1, 2013 06:52 PM

                        BS is a bit strong but in general I agree that Neptune has no special clam magic.

                        1. re: Bellachefa
                          CapeCodGuy Oct 1, 2013 07:44 PM

                          Bella.....try a Cape Cod clam stroll sometime. Many swear by Arnold's in Eastham but I've never been let down by The Original Seafood Restaurant in Dennisport. But my absolute favorite of anywhere, is an old converted Ho Jo's in West Dennis owned by a couple in their 80s who you will see their every day. It's called Marathon Seafood. Never had a bad clam there. If you like big bellies ask. Small bellies, ask. Medium Bellies...well, you get it.

                          1. re: CapeCodGuy
                            b
                            Bellachefa Oct 1, 2013 07:58 PM

                            I've had some great clams on the Cape and Islands! Arnold's can be hit or miss. Love the joint in Menemsha on the vineyard - (the bite?)but have only been twice. (first time a woman offered us her clams as she was a clam strip kinda gal! she tried one and was done - nice memory with lots of laughs) Surprisingly I've had a few great experiences at The Flying Bridge in Falmouth - but it's been a few years.

                          2. re: Bellachefa
                            opinionatedchef Oct 6, 2013 09:34 PM

                            smaht, smaht advice!

                          3. re: Parsnipity
                            m
                            Madrid Oct 1, 2013 02:46 PM

                            I've read so much about snarky service at Neptune, and I do believe everyone who experienced it. Granted, I've probably been only 8 - 10 times over the past few years. But I personally have never seen it. Last time, in late August, we were so lucky....there were no feasts going on, it was a week day, and we actually were able to park right in front. We waited 20 minutes and got the call for seating. We were first seated at a communal 4 top and did not want to join the conversation of the 2 women already eating and so we moved to the bar and the staff were fine with that. We ended up seated next to a couple from AZ who were in Mass. after a funeral. I commented on the lovely color of the rose they were drinking and got the same. When I ordered a second glass, the bottle was close to empty and the server poured the last of the bottle into the glasses of our "neighbors" and she spent some friendly time conversing with them in a really pleasant way. The food....fried oysters on pork and the tuna crud...was wonderful. We left very happy.

                            I do understand that many people have had far worse experiences, this was mine.

                            1. re: Madrid
                              b
                              Bellachefa Oct 1, 2013 07:58 PM

                              I've said it many times here. I've had the snark, and I've also had great service at Neptune.

                        2. c
                          cambridgedoctpr Oct 3, 2013 11:10 AM

                          i tried the clams at courthouse; way too much batter per clam strip for my taste though from what i could tell the clam strips were tasty. I also ordered onion rings, which i thought had the same problem.

                          I had the fired calamari a few days ago along with 18 oysters at Rialto; the balance was not perfect but much better. But that was calamari and not clams.

                          11 Replies
                          1. re: cambridgedoctpr
                            t
                            treb Oct 3, 2013 11:36 AM

                            Clam strips?? reminds me of the old Howard Johnson's, no thanks, I'll take avec bellies, actually large bellies!

                            1. re: treb
                              c
                              cambridgedoctpr Oct 3, 2013 11:44 AM

                              i did not clean my plate, and i would not order it again.

                              i will try the clams at iCOB

                              1. re: cambridgedoctpr
                                t
                                treb Oct 3, 2013 12:03 PM

                                Yah, your post didn't sound to encouraging. Thanks for taking the hit for us.

                              2. re: treb
                                d
                                dtremit Oct 6, 2013 11:44 AM

                                They offer both strips and whole clams. (As does the Clam Box, for that matter.)

                                1. re: treb
                                  Science Chick Oct 11, 2013 11:58 AM

                                  While I am a strictly bellies gal, not all strips are the frozen HoJos type you might recall. Most reputable shacks make their own using sliced giant sea clam. Just a different beast. My Mom likes strips and she can tell good, fresh ones from frozen nasties.

                                  1. re: Science Chick
                                    opinionatedchef Oct 11, 2013 05:26 PM

                                    well of course she can! she didn't birth a chowgirl for nothin' !

                                    1. re: opinionatedchef
                                      Science Chick Oct 14, 2013 07:13 AM

                                      :) Thanks OpC....I just get a little bothered when I continually read these knee-jerk reactions to strips. Just because *I* love bellies, it doesn't mean others may not. I can see why some prefer a less squishy alternative to getting that fresh clam taste.

                                      1. re: Science Chick
                                        j
                                        Jenny Ondioline Oct 14, 2013 11:33 AM

                                        There's room in my world for both,

                                        1. re: Science Chick
                                          opinionatedchef Oct 14, 2013 09:36 PM

                                          sc chick, i am reminded of taking a 1970 Cape road trip with a friend who was scouting possible potters to apprentice with. Not raised up here, 'fried clams' were a fav of mine, but were those same strips found at HoJo and the like. At the end of the very long scouting day, I asked my friend to detour into a clam shack and i ran up to the window and asked "do your clams have stomachs?" The beaming woman, filled with pride, exclaimed "Yes!" to which i made a frowny face and returned to the car. Ah, youth.....I eventually learned .

                                          1. re: opinionatedchef
                                            Science Chick Oct 16, 2013 07:20 AM

                                            :) ....great story! Yes, I was also raised on HoJo's clams. A huge treat for our family was to go to the All-You-Can-Eat fish fry there and stuff ourselves with them. I can't recall when I made the switch to bellies, but I'll bet if I was given a plate of those HoJo's clams I'd still eat them with abandon.

                                  2. re: cambridgedoctpr
                                    p
                                    phatchris Oct 7, 2013 05:07 AM

                                    The scallops there are awesome.

                                  3. c
                                    Clams047 Oct 10, 2013 01:38 PM

                                    Problem (or advantage) is that every order is individually cooked to order. While I have found their clams to be excellent, I don't find them to be worth the extended waiting time.

                                    I don't live in the area, so when I need a clam fix, I can gladly satisfy that fix elsewhere without all the wait.

                                    1 Reply
                                    1. re: Clams047
                                      c
                                      chompie Oct 10, 2013 09:39 PM

                                      don't know where you live, but next time go to Lobster Claw in North Reading. Not on any of the scenic routes but really good fried seafood and onion rings and chowder etc and friendly family run with no lines. Ipswich River Park nearby is really nice so I guess you could still have a scenic trip..

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