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Sep 21, 2013 10:29 AM

Ken's Kickin' Chicken now open in Lynn

Ken's just opened up a new store in Lynn @ the corner of Chestnut and Maple. Just picked up one of their Thanksgiving pies for Sunday dinner. YUM ! A little more convienent for those of us south of Salem.

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  1. That is the craziest business website I have seen in a while. Always on the look out for a good pie, but there's about 15 active links on the site that contain zero information. No menu, no prices, just screen shots of an iPad screen over and over.

    Thought I'd click through to contact them and found this: "Thank you for shopping at Brand Name Electronics. To help us maintain a high quality of service, please provide us with feedback by filling in the information below."

    Please tell me the pies are better than the website? :)

    21 Replies
    1. re: mikeinboston

      Hmmm don't know about the website you went to, but I'll vouch for the pies

      Try this

      1. re: bluesjack

        what a terrible website. NO info i can find on the ingreds or what's offered (click and nothing) One photo of pies-in-process filled with peas and carrots. won't be jumping in my car for this one yet.....

        1. re: opinionatedchef

          oh, dear. just pictures of containers in the reach-in? what the what, honestly?

          1. re: hotoynoodle

            Well, if you guys judge an eating establishment by its website, then that's kinda sad, IMHO. Just go and try the place, for crying out loud, instead of badmouthing the website.

            1. re: digga

              I hear the Cheesecake Factory has a hell of a website

              1. re: bluesjack

                I think the comment more "if they put that level of effort into their website, what makes you think their food is better?" :-)

                As a web developer and photographer, I agree that site is terrible...even teens can do better nowadays... :-P

              2. re: digga


                There are likely websites that rate businesses by the quality of their websites; but CH isn't 1 of them.

                I suggest that if you choose restaurants by the quality of their websites, you might miss places that serve great food; but are not so skilled at web sit creation tor would rather put their effort on the plate than hire webdesigners.

                1. re: 9lives

                  I agree with you in theory, but I was put off by the pictures of greek pizza on Andrina Pizza's website, to the point where I didn't plan to try it, because I don't care for Greek style pizza. Luckily I was assured by CH posters that the pictures didn't represent the actual product, and sure enough, what they serve doesn't look anything like what's on the website.

                  By the same token, if a fellow CH was giving a strong recommendation, I'd trust that before I'd trust my bad impression from a crappy website, and I'm kind of surprised to see opinionatedchef write this place off in this situation.

                  1. re: Chris VR

                    I see what everyone is saying about a bad website being such a turnoff..and plenty of people are saying it. I suppose one could the the case that if you do a crappy job on your website, you'll do a crappy job of putting out food.

                    Or you could say the owners spend so much time and energy on the food that they expend little on the website.

                    I know if I relied on splashy websites, I would not have had a great meal at Thmor Da in Revere. I'd likely have ended up at someplace like Elephant Walk which I would guess has a decent website (don't know for sure sas I haven't looked) but far inferior food.

                    I don't know if this applies to Ken's Chix but particularly with smaller ethnic type places, I rely on word of mouth or intuition to try the place and put less stock in the website.

                    1. re: 9lives

                      I think e key is that splashy is not e same as good. Often a splashy website is awful.

                      I expect a resto website to easily provide me (ie minimum of clicks, no flash animation and obvious where it is):
                      - address
                      - hours
                      - up to date menu

                      Anything outside of that in either direction is crap, IMO. It also is something at a five year old could learn how to do in about 5 minutes so I don't accept "they don't know how" or "not enough time" as arguments.

                      1. re: jgg13

                        Ok, the website is "crap."

                        I'm sure there are threads on Gen topics that point out lots of crap websites.

                        BTW, it took me less that 1 minute to find that they are behind a Hess gas station and across fro a car wash, and the hours; and I'm not even a 5 year old.

                        Once upon a time, no restaurants had websites and everyone didn't have a puter. We still managed to find good food.

                        It's nice to "expect" certain things but things don't always work out that way.

                        I can think of 3 of my favorite casual places. Thmor Da, Pit Stop and Galleria Umberto. They don't have websites.I would imagine owners all have different reasons;lack of social media savvy, maybe no 5 yo in the biz?..:) Best litte Restaurant has a "crap" unusable webite. Manage to put out good food.
                        the website

                        I guess I'm different than some. When someone posts about a great dinner he picked up from someplace, my first thought is thank you and maybe I can try it rather worry about if the website is up to par.

                        Website criticism may be fun and useful discussion for web designers but I've found it to be a fairly poor indicator of good food;particularly when dealing with more casual dining.

                        1. re: 9lives

                          I can find that info as well but a company's web presence defines who they are to the outside world. If I see that eh obviously haven't spent at least five minutes on something that basic it makes me wonder about the rest. It'd be like letting their structure completely fall apart - sure the food inside might be good but people would have cause to wonder.

                          There are plenty of restos with crap sites (particularly on the too glitzy side), that doesn't stop me from going there but if i'm deciding between two places the one which actually bothers to present information to me will get my vote.

                      2. re: 9lives

                        I gotta agree with 9lives....I lived for several years in Chicago and the really good Korean restaurants had almost no internet presence and if they had one, it was either quite minimal or laughable. That didn't stop anyone from showing up in droves.

                        jgg13, I don't think creating a website is something any 5 year old can do...For someone who is either computer illiterate or who can't call English as their first language, creating a website might present a formidable challenge. As a kid of immigrants whose also had immigrant friends with restaurants, I can attest to this. I think 9lives has a valid argument, jgg13.

                        1. re: digga

                          digga, the sort of website I'm describing is super simple. The only reason someone can't do what I'm asking for is lack of interest - they *could* learn how in just a few minutes and if even that is too onerous they *will* know someone who could do it quickly in a few minutes.

                          And unless you're less than 10 years old or so (which is possible, but seems unlikely) I don't know that being a child of immigrants is relevant here as you weren't a child of immigrants in an age where throwing together a simple web page is, well, simple.

                          I'm not a fan of restos using facebook as their primary web presence but come on - I think we could all agree that anyone could manage that.

                          1. re: jgg13

                            Folks, it's fine to comment on the website of a restaurant, but the general debate on whether having a decent website should or shouldn't matter when assessing a restaurant is a really big topic that's dragging this thread off onto an increasingly unfriendly tangent.

                            We'd ask that everyone let that subject go, and focus on sharing your opinions on the food at Ken's Kickin' Chicken if you've tried it.


                  2. re: digga

                    even though i spend a good amount of time on the road, salem is not in my normal orbit. nor is lynn. from the website all i can see is that they serve to-go containers of "stuff".

                    what makes that compelling? i can't even tell what they serve besides chowder? (which i don't like. ever.)

                    they managed to craft an entire page about ken and cricket, but can't get menu items on there? c'mon.

                    1. re: hotoynoodle

                      Maybe my original post wasn't clear, by "pie" I meant chicken pot pie. That is their specialty. The "thanksgiving pie" has stuffing along with loads of chicken and veggies. They have other varieties of chicken pot pies

                      Forget the website, if you are on the North Shore and you like chicken pot pies, give them a try.
                      If you don't like chicken pot pie or only like websites don't bother.

                      1. re: bluesjack

                        lol. ok. so the thanksgiving pie has chicken? this conversation keeps getting sillier.

                        i don't need a flashy website, just menu items with prices, hours, phone and the address.

                        if i click on "our pies" there is a scan of a globe article with print so tiny it cannot be read.

                        click on hors d'oeuvres and you need to click again and that brings you to a dead link.

                        most of the other clicks bring you to a pic of the reach-in.

                        as a matter of fact i was in salem today and really had no idea what this place sold so didn't bother finding it. i trust you that the food is good, so will give a whirl next time i am in that hood.

                2. re: opinionatedchef

                  You must have missed the photo that list the ingredients:
                  All white chicken breast.
                  Fresh carrots and peas.

                  100% European Non-salted butter.
                  Flour, sugar & salt

                  Chicken stock, something & spices.

                3. re: bluesjack

                  Thanks bluesjack. I only raised the website issue as I live in Boston and wanted to know more before I drove out to Lynn or Salem. I'm always on the look out for a good pot pie, but prefer no veggies, so I was unsure if they have items like that.

                  I agree with the other comments: superior food always trumps a splashy website. Simple is better. Give me the address, the hours and a PDF of the menu and I'm happy.

                  When I have a trip to their vicinity planned, I'll give them a call to find out the specifics.

              3. You may have driven business away, sadly.

                If you are friendly with them you might want to give them a heads-up

                1. I too picked up a Thanksgiving pie over the weekend and was very impressed. The carrots were plentiful and tasted fresh from the garden. The crust was also very tasty. Better than Harrow's or Henry's in Beverly IMO.