Breville customer service review
A few weeks ago I noticed the lower heating element on my 2 1/2 year old Breville Smart Oven ( the full size) stopped working. I knew it was out of warranty but hoped there was a way to replace the element. They offered to an exchange for a refurbished one with a 6 month warranty. It took a week from the time I shipped the old one to them ( they emailed me a prepaid shipping label) until my replacement arrived.
It's working great and I'm happy with the exchange since I knew it was out of warranty and figured I'd have to buy a new one.