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The General Sutter Inn - Lititz, PA

Bacchus101 Sep 14, 2013 01:43 PM

The town of Lititz is a wonderful village of quaint shops, friendly shop keepers and worthy of being defined as a destination location for a day trip in the country. Upon first look the General Sutter Inn fits right in. The upgraded tavern is quite busy, the menu is the same at the Inn and Tavern with some tasty items listed at reasonable prices. The down side is we found not clean restrooms, poorly executed food i.e. cold tasteless soup, a turkey avocado sandwich with 3 brown 1/8 inch half strips of avocado served with broken bits of stale potato chips Servers too casually dressed in street clothing wearing shorts and tennis shoes. The great outdoor seating for some reason on a bright, cool September day was closed. It does seem they are trying to do well by their patrons, the greeter and waitress were pleasant but for us on this visit the experience at the General's Inn was definitely not good.

  1. gaffk Oct 15, 2013 12:47 PM

    I sadly must agree. Years ago, this was our go-to spot for day trips to Lititz, but two trips last year left us sadly disappointed. On both occasions (Spring and Fall), as you mention, outdoor seating was closed despite beautiful weather. The salad greens were not fresh (wilted and brown at the edges) and though I don't quite recollect exactly what we all ordered on both occasions, I do recall the group being underwhelmed. I do recall the last visit I ordered a steak that was so overcooked (I ordered medium, it was beyond well) and gristly I literally almost choked on it.

    We're going to Lititz again in a couple of weeks (stock up on that Wilbur cocoa for holiday baking) and were thinking of trying the Appalachian Brewery this time around.

    1. d
      dmjordan Oct 15, 2013 02:47 AM

      Thanks for the timely review. We are going this weekend. we will probably stop for a beer but eat elsewhere.

      6 Replies
      1. re: dmjordan
        ahab Oct 16, 2013 07:00 PM

        I've found the food at Bulls Head Public House, attached to the Sutter, to be good in general. The beer selection, which is the real draw, is great. I imagine that eating the same food in the more formal Inn might be a very different experience.

        Lititz could use a few good dining options. Fun place to visit and a great place to live. But we find ourselves driving to Lancaster for food.

        Tomato Pie cafe or Chocolate Cafe in Lititz might be worth considering too.

        1. re: ahab
          Bacchus101 Oct 17, 2013 05:06 AM

          Yes Lititz, as a destination, certainly would offer a more complete experience with the addition of a very nice upscale restaurant. I am unsure how being served the same poorly executed food in the Tavern would improve it or change the less than clean restrooms. Perhaps having some brews does make the difference. As we did not choose Pub Grub and ordered the gourmet turkey sandwich ;) perhaps we did challenge the kitchen. A good restaurant person, or hotelier could do wonders with this property.

          1. re: Bacchus101
            ahab Oct 17, 2013 06:31 PM

            No, sounds like your meal wouldn't have been any better in the pub. Didn't mean to imply that. Just thinking that the menu fits the pub better and to me would feel out of place in the Inn. Which would put everything under a harsher light. I've eaten in the pub at least a half dozen times and would give the food a solid B+ average. (Lamb burger and chicken capicola sandwich were best. Pub fare is also pretty good.) But if I were sitting in the dining room with white linen, without the benefit of a couple beers and a lively room, I may not grade as high because I'd be expecting something different. As far as the bathrooms go, I'm usually a couple beers in and never took notice.

            1. re: ahab
              Bacchus101 Oct 18, 2013 09:00 AM

              Understand your point. Next time at the General's, if there are no other alternatives of note in Lititz, we will stick to the Pub and the grub; getting the same benefit from the couple beers. Thanks for the suggestion. There are a myriad of reasons why a place like this declines or perhaps never achieves it potential, a complex set of problems beyond my understanding. But even I could resolve some of the obvious problems previously stated. This great little town deserves better.

              1. re: Bacchus101
                ahab Feb 14, 2014 05:22 PM

                Wanted to make a note here for future reference... I just learned that the inn and pub just got a new executive chef at the end of 2013. Haven't been there myself, but met someone who works there and had great things to say.

                1. re: ahab
                  Bacchus101 Feb 17, 2014 07:00 AM

                  ahab, Thanks for the hopeful update. This great little town needs and deserves a good restaurant and pub. Hopefully the change in chefs will accomplish that which along with a regiment for more aggressive cleaning of common areas should make a huge difference.

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