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Took my knife to get sharpened - it got cracked in 2 places. What should they do?

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I took my knife to get sharpened at a store that has a guy who comes around once a week to sharpen knives.

My $100 8" chef's knife now has two, big, cracks on the blade side.

I want them to replace my chef's knife, but feel like it's not going to happen anytime soon.

The manager of the store isn't around today, and the sales girl suggested I call the knife-sharpener guy directly because "maybe he can fix it."

Has this happened to anyone else? I don't know what else to do except keep calling the store back, until I reach the manager. I've thought about calling their other store (they have 2 locations) and talking to that manager, because they used to use the same knife-sharpener guy, but I don't think that Location-#2 would be able to help me, since the damage was done at Location-#1.

Any suggestions?

  1. They should replace it.

    5 Replies
    1. re: MOREKASHA

      /discussion

      1. re: ns1

        btw, ns1, did you ever hit up shunji's finally ?

        to keep this thread la chowish.

        1. re: kevin

          nope, still on the list. too many places too little time/money

          @OP, get it replaced. Next time try Ross Cutlery DTLA. $1/inch I believe.

          1. re: ns1

            Yeah, I'm going to try... if I ever get a hold of the manager :\

            1. re: bellaluna221

              sorry bella, my bad. i thought this was from the LA board.

              my apologies.

    2. They should replace it. I would find out when the manager is going to be on site (don't say why you want to know) and bring in the damaged knife with receipt for the sharpening debacle.

      1. Here's one, and I'm not being facetious: Sharpen your own knives. I'd never think of having anyone else touch my knives.

        1. Since we already have a thread on this we're going to lock this one. You can find that other thread here: http://chowhound.chow.com/topics/912222