Took my knife to get sharpened - it got cracked in 2 places. What should they do?
I took my knife to get sharpened at a store that has a guy who comes around once a week to sharpen knives.
My $100 8" chef's knife now has two, big, cracks on the blade side.
I want them to replace my chef's knife, but feel like it's not going to happen anytime soon.
The manager of the store isn't around today, and the sales girl suggested I call the knife-sharpener guy directly because "maybe he can fix it."
Has this happened to anyone else? I don't know what else to do except keep calling the store back, until I reach the manager. I've thought about calling their other store (they have 2 locations) and talking to that manager, because they used to use the same knife-sharpener guy, but I don't think that Location-#2 would be able to help me, since the damage was done at Location-#1.
- The original comment has been removed
They should replace it. I would find out when the manager is going to be on site (don't say why you want to know) and bring in the damaged knife with receipt for the sharpening debacle.
Here's one, and I'm not being facetious: Sharpen your own knives. I'd never think of having anyone else touch my knives.