Another Person Fired for Whining About Not Getting a Tip
This time a food truck worker, who called out the offender directly on Twitter.
Not tipping sucks, but reacting to it this way is equally bad form, in my humble opinion...
Everyone involved is an idiot. Including the truck owner setting up that gaming system to garner likes and looking at Instagram pics to judge the food quality.
I have no sympathy for this kid. This wasn't just a tweet, this was a tweet addressed to the company to whom he complained for not tipping him. The @ meant it would be read, and that it could come up on the feeds of all those who follow and deal with the company.
And tipping, as I understand, is still voluntary, even if the custom dictates that all service workers in the US receive a tip.
My feeling is that this is an employee who works with as much powerful entitlement as he lacks in judgement. As Harters notes, making one's employer/company look bad rarely results in anything good AND if he had actually had concerns about this, I think he should have approached the company about making a mandatory service charge for large orders that amount to catering and risk putting out their returning individual customers. (Although how a tip would somehow improve their lengthy waits is not entirely clear.)
This didn't become an issue because social media from employees was monitored. This became an issue because the employee ultimately complained to the company of the nontipping employees in an ugly and public way.
Moreover, it's not even clear that the monitoring of social media for mentions of the food truck was ever a factor in a person losing their job. This was a matter of looking for good reports, and rewarding those who received a lot of good reports-- not punishing those who received the bad ones. (Admittedly, I may have missed something here, so I'd be happy to hear clarifications on this initiative. I concede that this kind of thing can cause stress, to be sure, but I'm not sure how it links to his somewhat sprawling argument.)
I am sympathetic in that immaterial labour and branding continue to have such an effect on workers lives. I spent much of my time thinking about and working on that subject, so it comes as an utter shock to me when I should read a story and get poised for more outrage only to feel like I'm reading the whinings of a twat and not the use of social media for advocacy. He may have a point that worthy in there somewhere, and there is no question that my tendencies ally me with the precariat. But he is not representing collective interests, only his own.