disappointed by Blue Ginger
I went on an annual trip to Blue Ginger today, with a couple of loved ones, and found the experience leaving something to be desired.
The restaurant was not busy when we arrived but by the time we left, about an hour later, about half of the tables were filled. Still, service was erratic at best, downright lacking at worst. Condiments that were requested took ages to arrive. Water glasses went unfilled. The server was unwilling to ask the kitchen to make anything unusual (specifically Ming's Bings, which we've had previously at lunch when the server asked).
The menu looked downright different from the options listed online (the server said the online menu was their winter offering. Hint to Ming: people look at your online menu for a reason. Keep it current, please).
The food itself was good, which means the kitchen is doing their job. Shame that the wait staff can't keep up.
We tipped well (we always do), but I can't see us making this trip again next year.
That's really disappointing. I eat lunch there every other month or so, and the service is always fantastic. I'd let the manager know.
I have been to Ming's new restaurant Blue Dragon three times in the past two months (and had some terrific chow), and Ming has been there every evening (weeknights all), so perhaps the flagship is feeling his absence.
Though I'm not sure what this means: "The server was unwilling to ask the kitchen to make anything unusual (specifically Ming's Bings, which we've had previously at lunch when the server asked)."
I don't consider it appropriate to criticize a restaurant for not making items NOT on the menu.
re: Bob Dobalina
this thread really should be titled "disappointed with blue ginger SERVICE."
the food was fine.
very few restaurants host their own websites, so changing out the online menu all the time is impractical and can get expensive.
a request for non-menu items can sometimes be accommodated, but if the ingredients aren't in-house and prepped it's not something than can be done. it's a kitchen not a supermarket with a short-order cook.
True enough, but the OP said that the server refused to even ask if the kitchen could make the non-menu item. This is a server issue, not a kitchen one. If the server already knew that there's now a blanket policy against special off-menu requests, s/he should have explained that to the OP, not just refused to ask.
A friend and I used to go there twice a year for birthday lunches, but the service was so bad the last two times we went that we stopped going. On one occasion they had clearly lost our order and pretended otherwise when we complained, nor did they do anything to compensate for the fact that it took more than half an hour for us to get our meal. We also thought the portion size had shrunk. It started seeming more like a hassle than a festive occasion.
I can overlook bad service for good food.....however, I don't care how good the service is and overlook bad food. I go to restaurant to enjoy food....not so much for service. You should have addressed your displeasure with the manager before you left.
Last week I went to Blue Ginger after a five year absence. It was a Tuesday night and the restaurant was about 2/3 full. We were a party of four. Our greeting was warm and friendly and we were seated promptly.
The service was good throughout the meal, unfortunately the same could not be said about the food. There was nothing actually wrong with the food, it was just very bland. I had the crab crusted halibut. It came with very gummy udon noodles with red miso broth and ponzu pickled tomatoes. Unfortunately, the broth barely had any miso flavor and someone must have forgotten to pickle the tomatoes. The other entrees were a bit more flavorful but nothing I would make a special trip to eat.
I remembered why I had not been there for quite some time.