ISO Feedback on Simple Human Dish Racks
I bought the Simple Human Slim Dish Rack and was dismayed to find two broken pieces when I opened the box. My observation is that this is a case where minimal, eco-friendly packaging was not sufficient to protect hard plastic pieces in transit.
I called Simple Human and asked them to send me replacement pieces, which they agreed to do. Unfortunately, they sent the wrong pieces. I've requested a "do over" and am waiting to hear their response.
My question is this -- are my initial problems with the product and with Simple Human's customer service typical of the brand? In other words, is clever design winning out over quality? I know the piece comes with a five-year warranty against rust, but, at these prices, I want to make sure the components will hold up over time.