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Jun 21, 2013 04:28 AM

Pinch at empire casino

Last night we ate at Alain ducasse's new place and were disappointed; maybe we ate ther too soon? Service was slow and there were only a handful of guests. The appetizer salad at $18 was a rip off. The constant noise from the casino floor was annoying. There was a large staff but they still seemed very disorganized. It took 10 minutes to serve a beer. One of us had a birthday and we told the server and they did nothing to acknowledge the celebration. On the positive side, the beer selection, all ny state, was outstanding; nothing like it and the beer prices were excellent. The wings were decent but a little spicy. The steak was fine quality and cooked as requested. Since we do not gamble the casino noise was a real turn off. Parking and restaurant access was easy. Staff really tried to please so ther is hope. The menu was a little all over the place; trying to please everyone. Quirky comment; we ate at in a booth for six and the server could not reach down the end of the table to serve or clean so we had to pass dishes back and forth. Prices on the menu seemed a little high for the location and casino clientele. We shall see how they do; very big place and a lot of money was spent so hope they succeed.

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  1. Thank you for the review, and I guess it wouldn't be high on my list to eat. However, it would be even better if I knew where in God's name "Empire Casino" is.

    4 Replies
    1. re: trakman

      At the Yonkers raceway off of the thruway in yonkers and they spent a fortune to build the restaurant

      1. re: dseife

        All under the idea that "if you make it they will come." NOT. The clientele at the racetrack and casino seem more of a different type than would like an Alain Ducasse place. Even if it is a cross between a steakhouse and an upscale diner. That's a generalization, but it seems that it won't be able to sustain itself. With the combination of high prices, and a menu that tries to cater to everyone, it's a problematic situation.

        Also you have to consider that many people use food vouchers, discounts, etc. to eat at the casino. They have many incentives, so much so, that retirees and folks who know how to play their system, go there to get free food with vouchers, or radically discounted food, to take home, from the regular food court and buffet in the casino. But without the vouchers and other offers the food is way over priced in general.

        I am not impressed with the casino in general. Especially when they recently hired bar staff that I had interviewed for some other places I consult to, and you couldn't have paid me enough money to have hired or trained them.

        1. re: JMF

          I could not have stated it better than you! Right on point!

          1. re: JMF

            Very true. And this is not an upscale casino, by any stretch - not like a fine dining restaurant in Vegas where you have the clientele.

      2. I don't know if I'll bother. I really hate that place - the casino that is. We went to a wedding there recently and it was awful. Plus, the smokers outside when you park your car with the valet - good grief, I smelled all night.

        1 Reply
        1. re: wincountrygirl

          Exactly. And we found it most annoying to be exposed to the casino sounds of the slot machines as we were trying to enjoy a nice quiet dinner; it was not going to happen.