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Dunkin' Donuts complaint goes viral.

Withnail42 Jun 11, 2013 04:20 PM

Apparently this woman was not pleased that she didn't get a receipt
the night before. So to combat her 'treatment' she went in the next night and proceeded to rant and demand free things for eight minutes all the while filming herself.

http://www.thesmokinggun.com/buster/t...

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  1. d
    dolly52 RE: Withnail42 Jun 11, 2013 06:27 PM

    what a rudy, nasty person, I hope they ban her from Dunkin Donuts forever

    1 Reply
    1. re: dolly52
      m
      mwhitmore RE: dolly52 Jun 16, 2013 03:52 PM

      A fate worse than death! Did it strike anyone else that she is studying to be a lawyer? Nice match!

    2. y
      ylsf RE: Withnail42 Jun 11, 2013 07:56 PM

      Wow, just wow. Racist, rude and the list goes on. She is recording random customers in the store too and keeps the video recording on the one guy for a long time.
      "should I tell this lady".. it was a guy coming in. She thought he was the owner but he just wanted to go to the watch room.

      Like how she says she doesn't care if they put crap in it because she is giving it to her BF.. ha

      1. EWSflash RE: Withnail42 Jun 11, 2013 08:03 PM

        Was it Amy from Amy's Bakery in Scottsdale?

        2 Replies
        1. re: EWSflash
          Withnail42 RE: EWSflash Jun 11, 2013 08:21 PM

          Funny you said that. I thought of Amy as well.

          1. re: EWSflash
            c
            cheesemonger RE: EWSflash Jun 12, 2013 08:31 AM

            maybe Amy's long lost daughter. It's exactly the same reaction as Amy on youtube where Ms Chapman posted her video- she totally stands behind it, and calls all who comment on it TROLLS, and uses the ALL CAPS in the same manner. Of course, all the comments are negative, and she's Charlie Sheen.

            She also claims that she's getting offers from the media, etc.

            Interestingly similar pathology.

          2. chicgail RE: Withnail42 Jun 12, 2013 04:15 AM

            A really not well person. I hope she gets some help.

            1. Midknight RE: Withnail42 Jun 12, 2013 06:29 AM

              Man, what a cow. I feel for her boyfriend, assuming she has one.

              1. h
                HillJ RE: Withnail42 Jun 12, 2013 06:32 AM

                I'm sorry but sites like the smoking gun give folks with serious social issues a place to rant, push and shove their way into view.

                sad commentary on how "busy" people are.

                1. Firegoat RE: Withnail42 Jun 12, 2013 09:21 AM

                  Oh holy hell. I just watched that. She was that upset about not getting a receipt? That person is deranged.

                  1. Firegoat RE: Withnail42 Jun 12, 2013 09:23 AM

                    http://www.thesmokinggun.com/buster/v...

                    An interview with the nice worker behind the counter. God bless him and his wonderful restraint and social skills.

                    1 Reply
                    1. re: Firegoat
                      h
                      HillJ RE: Firegoat Jun 12, 2013 09:27 AM

                      omg both sides of the story made TSG...ugh.

                    2. Firegoat RE: Withnail42 Jun 12, 2013 09:28 AM

                      The one thing that really made me laugh is that she was working for her JD. Um, you do know the bar association does a background check, right?

                      5 Replies
                      1. re: Firegoat
                        C. Hamster RE: Firegoat Jun 14, 2013 03:48 PM

                        She said she was working toward an MBA.

                        She also said her personal lawyer had been contacted and was on the case. $350 an hour to get some crappy fast food.

                        1. re: C. Hamster
                          Firegoat RE: C. Hamster Jun 14, 2013 03:51 PM

                          I'm going to respectfully disagree with you. I'm pretty sure she said JD. This was posted in the story.
                          On her Twitter page, Chapman writes that, “I have my bachelor's degree in Business & Marketing and I am working towards my JD in Law now.” She adds that she is “happily engaged” to her boyfriend, with whom she lives.

                          1. re: Firegoat
                            C. Hamster RE: Firegoat Jun 14, 2013 04:20 PM

                            Must have been after I turned it off. Sorry.

                            Many sites are mocking her for the business thing.

                            Law students are like that sometimes ....

                            1. re: Firegoat
                              l
                              Leonardo RE: Firegoat Jun 19, 2013 08:46 PM

                              Business and Marketing is not a legitimate bachelor's degree. Maybe for an associate's degree from a community college or trade school but not a 4-year degree. All the successful business people I know have degrees in psych, history, the sciences etc. And every top-flight lawyer I know (argued before Supreme Court, managing partners of major law firms) have bachelor's in political science, English, history, the sciences etc. No way I'd hire a lawyer with a business degree!

                              1. re: Leonardo
                                C. Hamster RE: Leonardo Jun 20, 2013 07:56 AM

                                Marketing is a very legit undergrad degree.

                                And plenty of great lawyers have undergrad backgrounds in business. And a JD/MBA is a very popular course of study.

                                Lawyers with business backgrounds are very much sought after by both firms and corporations.

                        2. LindaWhit RE: Withnail42 Jun 12, 2013 09:46 AM

                          I saw this rant video on Facebook this morning - my mouth just dropped.

                          I do wonder what her boyfriend thought about seeing the rant when he realized she didn't care if they spit and shit in his food and she gave it to *him* to eat.

                          And I do wonder what business would hire her and her "business degree".

                          2 Replies
                          1. re: LindaWhit
                            n
                            Nudibranch RE: LindaWhit Jun 12, 2013 04:59 PM

                            The bf she references, Sean Hosch, appears to be a robber (grand theft auto and other robberies).

                            1. re: Nudibranch
                              Withnail42 RE: Nudibranch Jun 12, 2013 05:54 PM

                              Another similarity to Amy.

                          2. k
                            KrumTx RE: Withnail42 Jun 12, 2013 11:06 AM

                            This piece of trash needs a good bitch-slap.

                            Serious props to the young man at the counter.

                            1. petek RE: Withnail42 Jun 12, 2013 05:11 PM

                              Wow! I couldn't even watch the whole thing..too embarrassing.

                              1 Reply
                              1. re: petek
                                r
                                Reston RE: petek Jun 13, 2013 05:19 AM

                                Ditto. I stopped it after 1 minute. I cannot stand to listen to people like that. That guy working behind the counter deserves a raise.

                              2. j
                                jujuthomas RE: Withnail42 Jun 13, 2013 06:50 AM

                                her behavior was shameful. over a receipt? get a grip.

                                1. Tripeler RE: Withnail42 Jun 13, 2013 06:58 AM

                                  Definite proof that the Customer is NOT ALWAYS right.
                                  The woman is a bully, plain and simple.
                                  I read somewhere that the employee was praised by Dunkin' for staying cool.

                                  1. jrvedivici RE: Withnail42 Jun 13, 2013 09:23 AM

                                    If you ask me she is a meth head. I do believe harassment is a legal offense, someone should play the video for authorities. She doesn't have the right to speak to people that way, nor record and publish people's images without their consent.

                                    2 Replies
                                    1. re: jrvedivici
                                      h
                                      HillJ RE: jrvedivici Jun 13, 2013 09:25 AM

                                      I had the same thought and wondered why the next story published wasn't about her arrest and that the DD employee used the work phone to call the authorities but instead wound up being interviewed.....15 mins of the fame game...and we all tune in. ugh..I hated myself in the morning for giving this headline even 2 seconds of my eye strain.

                                      1. re: jrvedivici
                                        C. Hamster RE: jrvedivici Jun 14, 2013 03:50 PM

                                        She can speak that way but the first thing I thought was that some states require consent to record.

                                      2. Withnail42 RE: Withnail42 Jun 13, 2013 09:34 AM

                                        Mitch Hedberg got it right...

                                        http://youtu.be/gWx6uA5aCrE

                                        22 Replies
                                        1. re: Withnail42
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                                          HillJ RE: Withnail42 Jun 13, 2013 09:37 AM

                                          now you just made this whole thread worthwhile!!

                                          1. re: Withnail42
                                            k
                                            kcshigekawa RE: Withnail42 Jun 13, 2013 10:13 AM

                                            That was a classic!

                                            1. re: Withnail42
                                              jrvedivici RE: Withnail42 Jun 13, 2013 10:29 AM

                                              While funny yes, it is inaccurate. From the stores perspective the reason they insist on the customer getting a receipt, besides for the customers records, is to thwart employee theft. The easiest way to pocket money is by not ringing it up, and pocketing the cash.

                                              By "forcing" giving a customer a receipt, they make sure everything that is being sold, is being rung in.

                                              1. re: jrvedivici
                                                chicgail RE: jrvedivici Jun 13, 2013 01:24 PM

                                                Who the %*##$ cares if you get a receipt for your donut? With all the real injustices in the world, wouldn't you think that woman would have something else to do?

                                                A receipt for a donut? Really?

                                                1. re: chicgail
                                                  TrishUntrapped RE: chicgail Jun 14, 2013 11:22 AM

                                                  What especially bothered me is that she insisted on getting the food again. Why?

                                                  Was there a hungry carful of people out there waiting for her to give them the exact same order?

                                                  From what I understand, if you don't get the receipt the order's free. So why not just get the money?

                                                  1. re: TrishUntrapped
                                                    Firegoat RE: TrishUntrapped Jun 14, 2013 11:37 AM

                                                    Because she's batshit crazy?

                                                    1. re: Firegoat
                                                      EWSflash RE: Firegoat Jun 15, 2013 11:45 AM

                                                      AND figured if she was nasty enough somebody would comp her a bunch of donuts to get the hell rid of her

                                                    2. re: TrishUntrapped
                                                      LindaWhit RE: TrishUntrapped Jun 14, 2013 11:46 AM

                                                      Because she was gonna teach THEM a lesson not to give her a receipt!

                                                      And what Firegoat said - she's batshit crazy.

                                                      1. re: LindaWhit
                                                        Withnail42 RE: LindaWhit Jun 14, 2013 12:09 PM

                                                        And she knows what she is talking about...she has a business degree.

                                                        1. re: Withnail42
                                                          chowser RE: Withnail42 Jun 14, 2013 01:23 PM

                                                          Just wait until she gets her JD.

                                                          1. re: chowser
                                                            Firegoat RE: chowser Jun 14, 2013 01:26 PM

                                                            She may get her JD, but good luck actually getting a license. They do pretty good background checks. I know someone I went to undergrad who was denied his license in Florida because of some moral turptitude in his past... despite being #1 in his class.

                                                            1. re: Firegoat
                                                              C. Hamster RE: Firegoat Jun 14, 2013 04:24 PM

                                                              Being an asshole doesn't usually bar you from being a lawyer.

                                                              Obviously.

                                                              Unless the videotaping was a crime... sadly she's probably ok.

                                                              1. re: C. Hamster
                                                                Firegoat RE: C. Hamster Jun 14, 2013 04:33 PM

                                                                They do a moral turptitude thing and people can write/email in and complain. I know someone this happened to and what he did technically wasn't a crime, but just as reprehensible. They usually delay the decision for 4-5 years if they want to reapply.

                                                                1. re: Firegoat
                                                                  C. Hamster RE: Firegoat Jun 16, 2013 03:26 PM

                                                                  Yes, for sure.

                                                                  But her rant was nowhere near moral turpitude.

                                                                  Someday you will see her advertising on tee vee!

                                                            2. re: chowser
                                                              LindaWhit RE: chowser Jun 14, 2013 01:41 PM

                                                              Based on this video alone, I'd stay she's still well within the "Juvenile Deliquent" stage.

                                                              ;-)

                                                              1. re: LindaWhit
                                                                Firegoat RE: LindaWhit Jun 15, 2013 09:33 AM

                                                                Looks like she's looking for a new job.
                                                                http://blogs.browardpalmbeach.com/pul...

                                                                1. re: Firegoat
                                                                  TrishUntrapped RE: Firegoat Jun 15, 2013 09:52 AM

                                                                  That is a WEIRD video from the company!!! WEIRD!

                                                                  1. re: Firegoat
                                                                    h
                                                                    HillJ RE: Firegoat Jun 15, 2013 09:53 AM

                                                                    Firegoat, all in all, there's plenty of ugly to go around don't you think. Even the employer of this nightmare couldn't take the high road. The public let it rip. The Internet can make or break ya if you play along.

                                                                    I'd write this off as UGLY had the week, but decency wins in the end.

                                                                    1. re: HillJ
                                                                      Firegoat RE: HillJ Jun 15, 2013 09:59 AM

                                                                      I am very surprised her employer put that out there. I could see posting that she was fired since they were getting so many hate calls and pulling down her sample videos from the site. I would hope after they talk to their attorney they pull that video down. A company that posts something like that at 1:30 a.m. makes me think something's clearly not right.
                                                                      That being said, I hope that woman was high or something when she filmed her video at Dunkin' because there is no excuse for acting like that.

                                                                      1. re: Firegoat
                                                                        LindaWhit RE: Firegoat Jun 15, 2013 12:40 PM

                                                                        OK, the company's video is VERY weird. It obviously smacks of self-promotion. And it worked.

                                                                        1. re: LindaWhit
                                                                          Withnail42 RE: LindaWhit Jun 15, 2013 01:42 PM

                                                                          Clearly a low rent firm. Probably pleased to be getting the attention instead of being concerned about the type of attention. Professionalism is not something they stress about. Cheap-a** website for a '#1' internet marketing firm.

                                                                    2. re: Firegoat
                                                                      chicgail RE: Firegoat Jun 16, 2013 04:16 AM

                                                                      The "rude idiotic" anonymous comments in that video are every bit as bad - and come from the same stupid space - that started all this in the first place.

                                                                      This "corporate" video is as tasteless and despicable as hers.

                                                                      Who does business like this?
                                                                      And who are these people?
                                                                      And what's the matter with us for watching it all?

                                                    3. h
                                                      HollyDolly RE: Withnail42 Jun 14, 2013 11:39 AM

                                                      Yeah, I saw that.Fell like saying with Dan Ackeroyd on the old Saturday Night Live" Jane you ignorant slut",the routine he did with Jane Curtain when they did the news.That's what she is. Nuff said.

                                                      1. linguafood RE: Withnail42 Jun 14, 2013 03:53 PM

                                                        I think that creature/woman just made me create a brandnew moniker for folks like that.

                                                        6 Replies
                                                        1. re: linguafood
                                                          Veggo RE: linguafood Jun 15, 2013 09:54 AM

                                                          Another who should have been smothered at birth.

                                                          1. re: Veggo
                                                            C. Hamster RE: Veggo Jun 16, 2013 03:27 PM

                                                            By a family of cats....

                                                            1. re: C. Hamster
                                                              m
                                                              mwhitmore RE: C. Hamster Jun 16, 2013 03:42 PM

                                                              What have you got against cats? (grin)

                                                              1. re: mwhitmore
                                                                C. Hamster RE: mwhitmore Jun 16, 2013 04:38 PM

                                                                Nothing personally but they are well known to gang up on babies and "smother them with their love."

                                                                They travel in packs.

                                                                (Grin)

                                                                1. re: C. Hamster
                                                                  LindaWhit RE: C. Hamster Jun 16, 2013 04:39 PM

                                                                  They enjoy hamsters as well.

                                                                  1. re: LindaWhit
                                                                    C. Hamster RE: LindaWhit Jun 16, 2013 05:25 PM

                                                                    Hamsters are always on the lookout for those seemingly innocuous smotherers...

                                                        2. y
                                                          youareabunny RE: Withnail42 Jun 19, 2013 06:33 PM

                                                          While I commend the employee for remaining cool, personally I think once she burst into threats and racial slurs I would have stopped serving her and promptly ask her to leave...

                                                          9 Replies
                                                          1. re: youareabunny
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                                                            HillJ RE: youareabunny Jun 19, 2013 06:58 PM

                                                            would picking up the store phone and calling the local police who would have taken 10 seconds to arrive been so hard?

                                                            no way I would have stood there, surprised or not. the chick had no right to do anything she did.

                                                            1. re: youareabunny
                                                              chowser RE: youareabunny Jun 19, 2013 07:07 PM

                                                              As an adult I would but as a high school student, I probably would have done what he did.

                                                              1. re: chowser
                                                                y
                                                                youareabunny RE: chowser Jun 19, 2013 07:13 PM

                                                                That is true, are we sure these employees were that young?

                                                                I'd like to think I would've still asked her to leave, or called the cops were I 16 years old... then again I was always a nosey, fight the good fight, type.

                                                                1. re: youareabunny
                                                                  h
                                                                  HillJ RE: youareabunny Jun 19, 2013 07:16 PM

                                                                  Even when my kids were younger the training they rec'd from the company they worked for included emergency protocols. calling the police, fire & first aid was top of the safety list.

                                                                  today's young people think a camera waved in their face means something different then when we were kids. At any age I would have called for help. She is bat shit crazy who knows where that incident could have led. Why chance it?

                                                                  1. re: HillJ
                                                                    y
                                                                    youareabunny RE: HillJ Jun 19, 2013 11:14 PM

                                                                    When the woman started threatening and barking insults at the female employee I seriously expected the woman to jump over the counter and attack her. Between the at least two employees there I find it disappointing that no one called the police or at least asked her to leave. No one deserves to be treated that way.

                                                                    Makes me wonder, if this was a man in the video how everyone would've reacted. I wouldn't have been surprised if some of the men waiting in line would've "escorted" him out.

                                                                  2. re: youareabunny
                                                                    chowser RE: youareabunny Jun 19, 2013 07:55 PM

                                                                    They look like they're in high school but everyone looks young to me these days. I would like to think I would have done that but know I probably wouldn't have. One thing many caucasians don't realize is that racist incidents aren't that uncommon. If I had called the police every time someone called me a racist name, they'd have been sick of hearing from me; and that's assuming you found a sympathetic police officer. And, I can't imagine what people of Middle Eastern descent must face these days.

                                                                    1. re: chowser
                                                                      y
                                                                      youareabunny RE: chowser Jun 19, 2013 11:16 PM

                                                                      Yes unfortunately a racial epithet does not warrant police response however this woman seemed on edge, irrational, and was hurling insults and threats (I think?) which is grounds for police to respond. In California, anyway.

                                                                      Part of me thinks that the employee(s) were used to this sort of treatment, hence their response, or lack thereof. Truly a sad and sick situation.

                                                                      1. re: youareabunny
                                                                        chowser RE: youareabunny Jun 20, 2013 04:29 AM

                                                                        Generally people who hurl racial epithets are on the edge, irrational, ... I wonder where the manager was in this situation? Ideally, the manager should have stepped in at some point. And, I'm wondering about what that customer she kept filming was thinking? I would tell her to get it out of my face. Everyone was just too nice to her. Maybe they were worried about setting her off even more.

                                                                        1. re: chowser
                                                                          c
                                                                          cresyd RE: chowser Jun 20, 2013 04:43 AM

                                                                          If I was at work, someone came in screaming at me and said they were filming/recording it - I would have done nothing but ask a coworker to call the police. Personally, I'd suspect someone like that of editting the video to just show me responding aggressively.

                                                                          The fact that she chose to put up the video of just her acting aggressively....that confounds me.

                                                              2. f
                                                                FriedClamFanatic RE: Withnail42 Jun 19, 2013 08:28 PM

                                                                Kudos to the guy at DD for handling it as well as he could.

                                                                I think HL Mencken had some things to say about someone like this, but the phrase that keeps coming to mind is Forrest Gump's............"Stupid is as Stupid does"....not even original there.....

                                                                Would you hire this person? More so.......marry her?

                                                                1 Reply
                                                                1. re: FriedClamFanatic
                                                                  chowser RE: FriedClamFanatic Jun 20, 2013 04:22 AM

                                                                  Even if her bf were as racist and crazy as she is, why would anyone stay w/ someone who would give him food that she thinks has been spit/noogied on???

                                                                2. c
                                                                  cresyd RE: Withnail42 Jun 20, 2013 04:39 AM

                                                                  What purpose did she think recording and posting this was going to achieve? I can understand (but not approve of) recording it if she felt like she'd get a rise/negative reaction from an employee and then show the employee attacking her.....but what did she think she'd get from videoing herself verbally harrassing a well behaved Dunkin Donuts employee??

                                                                  1 Reply
                                                                  1. re: cresyd
                                                                    chowser RE: cresyd Jun 20, 2013 05:04 AM

                                                                    Exactly.

                                                                  2. h
                                                                    HillJ RE: Withnail42 Jun 20, 2013 04:52 AM

                                                                    The number of cell phones set to camera & video while she was filming (using her crew from work mind you) was astounnding and yet no one called the police.

                                                                    Sorry to say being on Internet tv for good for for bad won out and continued to play out. Hard not to believe a certain amount of show me the show, since the DD employee also wound up telling HIS story took over common sense.

                                                                    24 Replies
                                                                    1. re: HillJ
                                                                      chowser RE: HillJ Jun 20, 2013 05:07 AM

                                                                      I just rewatched the video and she seemed calm enough during it, just making racist/rude statements. Management should have stepped in and asked her to leave. Had she not, then call the police. But, irate customers, as people who've worked in restaurants, especially fast food, are a dime a dozen. I worked at McD's in high school and was surprised at how rude people can be and how many of them there were. The difference w/ this irate customer is that she thought to post herself acting that way on the internet.

                                                                      1. re: chowser
                                                                        h
                                                                        HillJ RE: chowser Jun 20, 2013 05:09 AM

                                                                        along with her film crew, borrowed from her job. A job she has now been fired from.

                                                                        What we didn't see was her first trip to DD where she claims she didn't get what she wanted and came back then a second time to let anyone there have it.

                                                                        Sorry, I would have picked up my cell phone and called the police as a customer.

                                                                        1. re: HillJ
                                                                          chowser RE: HillJ Jun 20, 2013 05:33 AM

                                                                          Film crew? I thought it was all done on her cell. Having BTDT in fast food, irate customers are a PITA but I don't remember anyone ever calling the police on them because it was like her tirade. Ask her to leave and they do. People get irate over really dumb things and it happens often.

                                                                          1. re: chowser
                                                                            h
                                                                            HillJ RE: chowser Jun 20, 2013 05:46 AM

                                                                            That's the report I saw on tv. She was threatening not irate.

                                                                            1. re: HillJ
                                                                              y
                                                                              youareabunny RE: HillJ Jun 20, 2013 05:52 AM

                                                                              However absurd it may be, "I'm gonna bomb your ass from mars" is still a threat.

                                                                              1. re: youareabunny
                                                                                h
                                                                                HillJ RE: youareabunny Jun 20, 2013 05:54 AM

                                                                                Correct. Everyone is held to their WORDS, the exact words they use, especially in heated moments. She was old enough to know what she was doing.

                                                                        2. re: chowser
                                                                          y
                                                                          youareabunny RE: chowser Jun 20, 2013 05:17 AM

                                                                          She seemed pretty calm to me as well but I feel her words, tone and body language became hostile when the female employee stepped out. Of course this is subjective.

                                                                          I think that the gentleman who served her was the manager or supervisor. Generally when you have a complaint you ask for the supervisor, right? If he was the supervisor then I am even more surprised by his lack of response.

                                                                          I would have called too, HillJ. A bit side tracked here but a news station did an experiment where 3 actors sat with tools outside, "stealing" a bike. When it was a white male many stared, a few asked what he was doing, and then walked past. When it was a black male, passersby immediately accused him of stealing the bike and a few called police. When it was a white woman, many asked what she was doing and a few of the people even lent advice and one helped her! So, part of me thinks that she got away with it partly because she was a woman.

                                                                          1. re: youareabunny
                                                                            h
                                                                            HillJ RE: youareabunny Jun 20, 2013 05:27 AM

                                                                            I'm only coming at this from a safety point of view. If anyone showed up at a DD that I was ordering coffee from and did what she did I wouldn't have taken my cell out to photograph her antics, I would have stepped outside to my car and called the police. And stayed outside until they showed up.

                                                                            Banks do a lock down, retail stores hit the alarm button. Protcols do work...but if you believe it's a joke or you aren't afraid or you don't thnk fast well other reactions kick in.

                                                                            But who they are, what color they are, why they are there screaming in my face....I could care less.

                                                                            1. re: HillJ
                                                                              y
                                                                              youareabunny RE: HillJ Jun 20, 2013 05:29 AM

                                                                              Male, female, black, white ir candy striped, I don't care who's doing it either, I'm just trying to figure out why no one did anything.

                                                                              1. re: youareabunny
                                                                                h
                                                                                HillJ RE: youareabunny Jun 20, 2013 05:32 AM

                                                                                Well my pea size brain believes its the world of 15 mins of online fame. which leads to morning tv at a national level. because getting "rewarded" for bad behavior is the new fame.

                                                                                take your pick. who knows why hostile people do things like this over a receipt but I'd ask her: was it worth losing your job?.

                                                                                1. re: youareabunny
                                                                                  chowser RE: youareabunny Jun 20, 2013 05:36 AM

                                                                                  Because that type of behavior isn't unusual. Sadly.

                                                                                  1. re: chowser
                                                                                    y
                                                                                    youareabunny RE: chowser Jun 20, 2013 05:48 AM

                                                                                    That is true. Yes I just read that he was 18

                                                                                    http://m.today.com/money/dunkin-donut...

                                                                                    and I guess will be receiving dunkin donuts honors... whatever that is. And that a private site has raised 10k for the pair.

                                                                                    I hope DD will implement some protocol here. She should have been asked to leave. I understand that customer service is priority but allowing her to continue was a disservice not to just the employees but other customers. Who can enjoy a donut with that nonsense going on?

                                                                                    1. re: youareabunny
                                                                                      h
                                                                                      HillJ RE: youareabunny Jun 20, 2013 05:51 AM

                                                                                      For the corporation to be honoring them to this degree means far more went on. This was not just about an irate customer. Do employees get honored like this every day?

                                                                                      Well I'm glad there are some 'winners' afterall.

                                                                                      1. re: youareabunny
                                                                                        chowser RE: youareabunny Jun 20, 2013 05:53 AM

                                                                                        Yeah, DD has odd policiies. My sister worked there in high school (this was decades ago) and she was often the only one in the store, even late at night. It's pretty scary when you think about it. A tiny 16 year old girl running a store late at night? I'm also wondering what my parents were thinking!

                                                                                        1. re: chowser
                                                                                          y
                                                                                          youareabunny RE: chowser Jun 20, 2013 05:56 AM

                                                                                          I think they make most drive thru windows bulletproof nowadays.

                                                                                  2. re: HillJ
                                                                                    chowser RE: HillJ Jun 20, 2013 05:38 AM

                                                                                    No, she didn't have a film crew, not that the other customer filmed it on a cell. She filmed it herself on her cell. The other customer just tried to ignore it. She never screamed. I never thought she was a threat, just a jerk.

                                                                                    1. re: chowser
                                                                                      h
                                                                                      HillJ RE: chowser Jun 20, 2013 05:45 AM

                                                                                      chowser, the news report stated that she was employed by a video company and that she came in with other people and filmed the DD guy. Then the DD employee was filmed about his reaction. Then the company she worked for made a national statement and fired her.

                                                                                      Did we see the same reports?

                                                                                      1. re: HillJ
                                                                                        chowser RE: HillJ Jun 20, 2013 05:51 AM

                                                                                        No, we must have seen different reports. The ones I've seen, she had her cell phone. The quality of the video was really poor, like a cell phone. Who knows what the truth really is...or why I've wasted so much time discussing it when it shouldn't even be a side note!

                                                                                        1. re: chowser
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                                                                                          HillJ RE: chowser Jun 20, 2013 05:55 AM

                                                                                          I was sucked into the vortex too :)
                                                                                          Mostly because I have grown children and these bat-shit things really remind me that life is out of your hands.

                                                                                        2. re: HillJ
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                                                                                          youareabunny RE: HillJ Jun 20, 2013 05:53 AM

                                                                                          http://www.examiner.com/article/taylo...

                                                                                          1. re: youareabunny
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                                                                                            HillJ RE: youareabunny Jun 20, 2013 06:01 AM

                                                                                            once I landed on the words 'independent actress' I closed the link.

                                                                                            good night Irene!

                                                                                            1. re: HillJ
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                                                                                              youareabunny RE: HillJ Jun 20, 2013 06:03 AM

                                                                                              We've all gussied up a résumé.

                                                                                              I didn't volunteer, I interned :)

                                                                                              1. re: youareabunny
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                                                                                                HillJ RE: youareabunny Jun 20, 2013 06:07 AM

                                                                                                just another day for the fine writers at the smoking gun.

                                                                                    2. re: youareabunny
                                                                                      chowser RE: youareabunny Jun 20, 2013 05:34 AM

                                                                                      At some point, I thought they said he was a high school student, just graduating.

                                                                                2. Veggo RE: Withnail42 Jun 20, 2013 05:50 AM

                                                                                  Just curious - what does one do with a receipt for a donut?

                                                                                  20 Replies
                                                                                  1. re: Veggo
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                                                                                    youareabunny RE: Veggo Jun 20, 2013 05:54 AM

                                                                                    Food log?

                                                                                    1. re: Veggo
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                                                                                      HillJ RE: Veggo Jun 20, 2013 05:56 AM

                                                                                      for some people it's the key to 15 mins of infamy.

                                                                                      1. re: Veggo
                                                                                        jrvedivici RE: Veggo Jun 20, 2013 06:19 AM

                                                                                        Veggo.......the receipt is less for the customer than it is for the business owner. By providing you, the customer, with a receipt this is proof the money went into the register and not the employee's pocket. This is a way to keep your employees honest.

                                                                                        The reward of free items in exchange for "telling" you haven't received a receipt makes every customer a loss prevention advocate for your business.

                                                                                        What does a receipt do for you? Nothing......but what it does for the shop owner is makes sure every item sold, the money is in the register.

                                                                                        1. re: jrvedivici
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                                                                                          HillJ RE: jrvedivici Jun 20, 2013 06:26 AM

                                                                                          Isn't the transaction recorded for the business, jrv? So even if the paper receipt handed to the customer is dropped, lost or forgotten the business owner still has a permanent record of his own.

                                                                                          Even if a receipt is handed to a customer, if they disgard it the business transaction is still accounted for.

                                                                                          1. re: HillJ
                                                                                            TrishUntrapped RE: HillJ Jun 20, 2013 06:48 AM

                                                                                            I might not be recorded if the order isn't properly entered into the register. Which in turn, would not yield a receipt.

                                                                                            1. re: TrishUntrapped
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                                                                                              youareabunny RE: TrishUntrapped Jun 20, 2013 06:54 AM

                                                                                              I had an ex who worked at a mom and pop pizzeria. He said sometimes the cashier would ring up a $3 side order even though the customer ordered a $20 pizza. So the record is of a $3 sale and the cashier pockets $17. In this case I'm assuming a receipt was never passed onto the customer.

                                                                                              1. re: youareabunny
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                                                                                                HillJ RE: youareabunny Jun 20, 2013 06:57 AM

                                                                                                ah, okay. I wasn't thinking of a dishonest transaction. Only that the business itself has a record in addition to a customer receipt. Okay, got it.

                                                                                                Eventually the inventory and the total sales won't line up though and a pattern would reveal which employee was stealing.

                                                                                                1. re: HillJ
                                                                                                  jrvedivici RE: HillJ Jun 20, 2013 07:17 AM

                                                                                                  HillJ you have no idea how many "dishonest" transactions there are. lol

                                                                                                  For high volume places like Mc'D's or DD's it's almost impossible to compare inventory vs. sales because there are acceptable thresholds for loss during the day. Things are going to be dropped, employee eaten or in the case of both these examples products are thrown out if not consumed within a certain period of time.

                                                                                                  At Giants Stadium they use to count the cups at each beer kiosk. Because there is so much spillage with draft beer sales they would count cups, if you damaged a cup you had to retain it, so you were given 500 cups and each beer is $8. you should have $4,000. at the end of your shift. (Plus or minus additional cups, or cups left over....anyway you get it). So what did the beer vending employee's do.........???? Walked around the stadium, picking up used empty cups, rinsed them and re-sold the cup's putting the money in their pocket. Yes, I know this for a fact. lol

                                                                                                  One of the easiest way's I would test my employee's was by intentionally shorting or stuffing their draw in the beginning of a shift. In other words, most draw's start with around $2/300. in various change. In the beginning of every shift the employee is suppose to count their draw to make sure it is accurate. If it's short, they are to tell you have a manager check it and even it off to the correct amount. Often I would intentionally short the draw, just to see if they are doing as they are suppose to. Or adversely I would put an extra $20. in the draw and see if they admitted it, the draw was $20. over at the end of the night, or never made mention of it, thus the $20 went in their pocket.

                                                                                                  1. re: jrvedivici
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                                                                                                    HillJ RE: jrvedivici Jun 20, 2013 07:22 AM

                                                                                                    You're probably right about me not knowing or not thinking that way. I have never worked where employee theft was a daily concern and impacted my bottomline. Nor do I believe it doesn't happen. And what you just described sounds like a typical day for most owners watching their bottom line. You had your own protocol to keep employees honest.

                                                                                                    But a pattern is a pattern and it's not just a register that keeps an employee honest or keeps owner eyes on the cash.

                                                                                            2. re: HillJ
                                                                                              Midknight RE: HillJ Jun 20, 2013 06:54 AM

                                                                                              That's assuming that the sale IS rung up on the register.

                                                                                              Let's take an unscrupulous employee. A customer orders a dozen donuts and 2 coffees. The employee knows that it comes out to $5.55 (or whatever). He tells the customer this, customer gives the money, employee pockets the $5.55. The customer gets his order, the employee keeps the money, and Bob's your uncle, the store is out the cost of the dozen, the coffees, and the $5.55.

                                                                                              If the employees are "forced" to enter the sale in the register in order to provide a receipt, they are unable to perform this little scam.

                                                                                              1. re: Midknight
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                                                                                                youareabunny RE: Midknight Jun 20, 2013 07:05 AM

                                                                                                Unless they do it the way I mentioned, which I'm sure is why most places have gone completely digital.

                                                                                                1. re: Midknight
                                                                                                  jrvedivici RE: Midknight Jun 20, 2013 07:06 AM

                                                                                                  Correct, keep in mind every register even has a "No-Sale" button which will open the draw (generally for making change, or for management to cut a register or draw) so the employee can even insert the case into the register, then withdraw it once the customer leaves.

                                                                                                  1. re: jrvedivici
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                                                                                                    HillJ RE: jrvedivici Jun 20, 2013 07:13 AM

                                                                                                    If as owner you are on top of your inventory and your sales don't match the inventory you've gone through in a day/week/month you still have cameras, the comparison receipts of others covering the register, etc.

                                                                                                    Again not saying theft doesn't still occur but the DD we frequent has cameras, digital registers and sign in/sign out protocols. Theft is revealed very quickly.

                                                                                                  2. re: Midknight
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                                                                                                    HillJ RE: Midknight Jun 20, 2013 07:07 AM

                                                                                                    i'm not doubting this happens. I believe a loss of inventory and no payment to justify it would reveal such thefts.

                                                                                                    When my son worked for the grocery store there was a very popular employee there who would ring up his Mother's groceries for far less than they were. This was way before the register systems we have today and before small operations took better procautions over employee theft. And even this daring duo were arrested. Because another employee spoke up.

                                                                                                    1. re: HillJ
                                                                                                      jrvedivici RE: HillJ Jun 20, 2013 07:24 AM

                                                                                                      Hahahahaha........I guess you've never seen the "Two hand scan?". The register worker keeps something small like a pack of gum or mini altoids palmed in one hand. He then feeds the items over the scanner with the bar code up so they don't scan, waiving his palmed altoids over the scanner.

                                                                                                      You need ex-casino floor watchers to catch all the way's there are to scam, the scan codes.

                                                                                                      1. re: jrvedivici
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                                                                                                        HillJ RE: jrvedivici Jun 20, 2013 07:28 AM

                                                                                                        I suppose we have drama tv and the latest news reports to encourage these 'operators' no i'm very happy to not have these issues in my life and glad people like you can think enough like a criminal to catch one.

                                                                                                        1. re: HillJ
                                                                                                          jrvedivici RE: HillJ Jun 20, 2013 07:43 AM

                                                                                                          You know what they say HILLJ.....the best way to catch a thief is to have been one. ;-)

                                                                                                          1. re: jrvedivici
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                                                                                                            HillJ RE: jrvedivici Jun 20, 2013 07:46 AM

                                                                                                            I just set up the jokes Jr...I don't tell em :)

                                                                                                            1. re: jrvedivici
                                                                                                              Veggo RE: jrvedivici Jun 20, 2013 07:48 AM

                                                                                                              The explanation that the issuance of receipts at donut stores is part of an internal control system that benefits the store, and does nothing for the customer, makes the complaining woman look even more idiotic.

                                                                                                              1. re: Veggo
                                                                                                                jrvedivici RE: Veggo Jun 20, 2013 08:21 AM

                                                                                                                Correct, 100%. That is the misconception I was trying to explain. The reason for the reward for no receipt really has very little to do with assisting the customer with record keeping. It has EVERYTHING to internal anti-theft measures.

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                                                                                                HillJ RE: Withnail42 Jun 20, 2013 09:56 AM

                                                                                                Has anyone read or seen any comments from Dunkin Donuts? Beyond the the sensational headlines and OT's we're discussing here, I wondered what the company had to say.

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