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Jun 4, 2013 08:40 AM

Capriotti's Sub Shop

I've been to the Lewes, DE location a few times previously and thought the subs were very good. Recently went and after purchasing food, asked for a small courtesy tap water to take some medicine. Was refused by the counterman - he explained their policy is not to give out cups of water. Obviously disappointed in this and won't be returning.

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  1. dumb policy. costs them nothing.

    but you see this sort of thing with small-time operators. bad judgement and won't take advice.

    1. Out of curiosity, did they sell bottle water there?

      5 Replies
      1. re: cwdonald

        Yes, they do sell bottled water, etc.
        I realize their in business to sell their products and make a profit - it just doesn't seem to be a reasonable, customer friendly policy to refuse someone a glass of water to take medicine. What would it have.cost them to,do,this? 3 cents for a cup? So for 3 cents, they lost a customer!

        1. re: kennycandy

          My policy is to not take my meds in sub shops. Has worked for me so far.

          So, they have a dumb policy, is it really, really, really that big of a deal to buy a bottle of water? You're the one who walked into a sub shop and needed to take meds but, they are the ones deserving of high umbrage?

          1. re: RC51Mike

            I agree. It would have been one thing if they had a soda machine that also dispensed water and refused you a small cup. If you have daily meds to take, be sure to carry your own water around.

            1. re: scoopG

              All reasonable responses, but look at what Capriotti's got themselves. They saved the cost of a cup and the water...maybe even sold a small soda instead, but they lost a customer and future business.

              If you are in business you have to put up with these little things. You have to be accomodating as much as you can. We have a local fish guy who wont take credit cards for less than $20. I understand why, but it annoys people. He's a dope, he should just charge a little more for everything and call it part of the cost of doing business.

              (Yes I am in a retail business)

              1. re: sal_acid

                But realize too, some businesses just don't care if they lose a customer. That is their god given right to not put the customer first. There are plenty more, or at least they believe. In Capriotti's case I'm guessing no one is losing any sleep. Sure some complainers successfully mount campaigns to right their perceived wrong by posting scathing diatribes on the internet but for most such instances no one cares, the targeted business or most of their customers.

      2. it could have been just those workers in that sub shop.. i cant see every store being the same way. i will see what happens when i ask next time i go to the dover branch.