HOME > Chowhound > Site Talk >


Toys 'R' Us Banner Ad Causing Issues on iPhone

When viewing any page via iPhone, if the Toys 'r' Us banner ad is at the top of the page, the entire viewable browser area zooms in. I cannot pinch or zoom out, either. The site is basically unusable unless I hit refresh. The issue is resolved as soon as a different ad loads. However this causes me to lose my place regarding unread posts.

The issue persists after clearing history & cookies, and logging back in. This is on iOS 6.1.3.

  1. Click to Upload a photo (10 MB limit)
  1. I had the same problem but with another ad this morning.

    1 Reply
    1. re: Melanie Wong

      It may not be a complete solution, but you could consider using Adblock for Ios, which is similar in functionality to the versions available for other platforms.

    2. Very good observation, I too have been having a "zoom" problem, however didn't associate it to any particular banner ad. I just assumed my I-phone was acting I-phlakey, which it likes to do from time to time.

      1. This seemed to have gone away yesterday, but now it's back. It's a lot of ads, not just toys r us.

        1. Is anyone seeing this on Android, or just on iOS?

          3 Replies
          1. re: Engineering

            I get it on IoS, but only using safari, not chrome.

              1. re: Engineering

                Seen it on Android. Sometimes there's not even an ad. The first thread on the main page is in huge font and there's no way to unzoom it.

              2. We are unable to reproduce this on our end in iOS 6.1.3 using Safari (or in Android). Anyone using a different version of iOS or a different browser?

                Issues related to ads are often out of our control, but we'll keep an eye on this. Thanks for the reports.

                4 Replies
                1. re: DeborahL

                  I'm still on iOS 5 using Safari and had the issue. But none today.

                  1. re: DeborahL

                    I cleared my cookies and cache, visited Chow.com, and got the bug again, a few minutes ago. But then it seems to go away after I sign in?

                    1. re: kathryn

                      Spoke to soon, just happened again. With the Toys 'R' Banner ad. Sigh.

                    2. re: DeborahL

                      I'm using 6.1.4 and it happens constantly.

                    3. It's still happening to me. Definately related to the ad.

                      1. Today's ad triggers were dog walkers and plumbing supply for toilets. Or at least that's as much as I could tell from the visible fragment of the banner.

                        I don't need to clear cache for the screen to right size. Just navigate to another page.

                        1 Reply
                        1. re: Melanie Wong

                          Hitting refresh until I get a different banner makes it go away for the page I'm viewing.

                          BUT this also makes the site mark all comments in a thread as read. So I end up opening up the entire thread again to see what's new. Eventually I give up, on some long threads.

                          I've stopped viewing CH on mobile basically because this is so irritating.

                        2. This issue appears to have been related to the specific ad(s). The Toys R Us ad has been pulled from the site, so should no longer cause a problem. If you continue to experience issues, could you report what specific ad was on the page and include a screen shot?

                          Thank you!

                          9 Replies
                                    1. re: donovt

                                      donovt, jrvedivici, and kathryn: Thank you for the reports and screenshots, they are invaluable. We have reported this new ad issue to the appropriate folks and are hoping to get it resolved soon.

                                      1. re: DeborahL

                                        Should we keep posting them? Here's another

                                        1. re: donovt

                                          I think we're all set for now unless you start seeing a different type of ad at the top. All of those you've posted so far are Yellow Pages ads, as kathryn pointed out. Thank you!

                                          1. re: DeborahL

                                            Woops. Didn't realize they were all the same.

                                  1. Ok I had this happen again yesterday, when I was on my categories page, however when I tried to scroll to the top of the screen, I couldn't find a banner add at all?!?!

                                    Now mind you, I am as tech savvy as a one armed man is efficient at hanging wall paper. I did attempt to scroll to the top of the page (navigating or scrolling or moving the page is difficult when it's blown up) but when I did get to the top of the page I failed to find any banner add.

                                    Don't know if this helps..........

                                    2 Replies
                                    1. re: jrvedivici

                                      Hahahahaha.......look I did it!! I did it!! It just happened a few minutes ago on the My Categories page. Again I have no idea what banner add that is, I can't scroll to see it all.

                                      1. re: jrvedivici

                                        I think it's a YP.com ad, since when I tapped on mine, it showed a restaurant in my area.

                                    2. It's starting up again.

                                      1. This happens to me all the time too. Here are today's examples. Safari

                                        3 Replies
                                        1. re: foodieX2

                                          And what's worse is when it happen on a really long thread like WFD. When you refresh it thinks you have read all the new posts, there is no way to undo that and then I have to open ALL the posts to find the new ones.....very aggravating.

                                          1. re: foodieX2

                                            Flashing insurance banner VERY annoying! Using Android.

                                        2. Not sure if its related but this had been happening all day. Argh!! Any updates?

                                          3 Replies
                                            1. re: foodieX2

                                              That looks like it's a separate issue, but is it only happening on the Home depot ad?

                                              1. re: Engineering

                                                Nope, happened with multiple ads. I am at the office now but next time it happens on my phone I'll post a pic.