HOME > Chowhound > Quebec (inc. Montreal) >

Le Chien Fumant brunch

OliverB May 16, 2013 07:01 PM

I want to make reservations for a party of 7 and was wondering if anyone knows of their credit card policy?

I just went to make the res online and it asked for payment details... I don't mind offering it but don't want a deposit for 7 people psoted on my card. Has anyone experienced this with LCF before and can anyone tell me if they actually put a deposit against the reservation or just keep the information on file?

Lastly, is 11am a safe bet or should we book earlier (10:30-45?) - does the kitchen ever run out of menu items?


  1. Click to Upload a photo (10 MB limit)
  1. o
    OliverB RE: OliverB May 16, 2013 07:05 PM

    It indicates that reservations may be subject to a deposit or cancellation at the discretion fo the restaurant... whatever that means... and then it goes on to specify that cancellations can be made up until a certain date, however may be subject to cancellations charges depending on the policy of the restaurant... again what the hell does that mean?

    1. o
      OliverB RE: OliverB May 16, 2013 07:23 PM

      I was trying to avoid long distance charges on my cel, but I just called the restaurant and worked it out... I still don't understand the online cc policy. I wasn't asked for any payment info over the phone.

      1 Reply
      1. re: OliverB
        kpaxonite RE: OliverB May 16, 2013 08:23 PM

        I think what it comes down to is they will be mad if you dont show up and want to scare you a little so you at least call in advance if you wont show.

      2. c
        chilipepper RE: OliverB May 17, 2013 01:52 PM

        Maybe it's a trend?


        10 Replies
        1. re: chilipepper
          OliverB RE: chilipepper May 21, 2013 05:33 PM

          404 error on the link.

          1. re: OliverB
            chilipepper RE: OliverB May 21, 2013 07:53 PM

            Well, here's the intro to the La Presse article:
            Exaspérés par le nombre de tables qui restent vides aux moments les plus recherchés, des restaurateurs imposent maintenant des frais aux clients qui n’honorent pas leur réservation.
            Pour manger au Grinder, nouveau restaurant branché du quartier, vous devez donner votre numéro de carte de crédit en réservant.
            Des frais de $15 par personne vous seront facturés.

            1. re: chilipepper
              EaterBob RE: chilipepper May 22, 2013 05:55 AM

              I think it speaks volumes more about the type of clientele that Grinder (and likely Hachoir) is soliciting, than any major trend.

              When restaurants like Maison Boulud, La Porte, L'Express and others who care about the quality of food and service over making a quick buck by jumping on the latest bandwagon, then I would worry.

              1. re: EaterBob
                Fintastic RE: EaterBob May 25, 2013 02:43 PM

                While I agree that Grinder might attract a demographic that can be prone to missing reservations, I'd also expect places like Maison Boulud to be the very sort to implement such booking policies. In fact, the Boulud establishments in NYC listed on opentable require a CC number and mention no-show and last minute cancellation charges. Perhaps this is more related to the business climate in Manhattan than the specific restaurant, but it appears that offsetting lost income is well within Daniel's operating procedures.

                To me this is a perfectly reasonable approach as long as the restaurateurs are accommodating of customers who are truly unable to arrive for a reservation (and who notify the business of such). Everyone suffers when people can't be bothered to cancel or show up for their booked tables.

                1. re: Fintastic
                  catroast RE: Fintastic May 26, 2013 08:10 AM

                  lol a missed reservation fee is easily remedied with a call to visa. they can't actually charge you for no service rendered. try it ;-)

                  1. re: catroast
                    WhoNew RE: catroast May 26, 2013 09:30 AM

                    I believe such charges are illegal in Quebec under the Office de la Protection du Consommateur guidelines...

                    1. re: WhoNew
                      Gloriaa RE: WhoNew May 26, 2013 12:09 PM

                      Let us please remember the real culprits here! It is all the no shows, these people are so inconsiderate and are incensed when restaurants want to charge them. This really should never be a problem if you just call.

                      1. re: Gloriaa
                        Fintastic RE: Gloriaa May 26, 2013 04:58 PM

                        I agree, and this is what I was implying. I think the threat of charges could dissuade some from skipping out on a reservation (even if they can be reversed), thus benefiting everyone.

                        1. re: Gloriaa
                          WhoNew RE: Gloriaa May 27, 2013 09:04 AM

                          I agree absolutely, as a former small restaurant owner, no shows are a nightmare. But charges are not permitted by law, a restaurant reservation not being considered a binding contract; only recourse being calling and confirming reservations on the day, for me it reduced the number of no shows to practically nothing...

                        2. re: WhoNew
                          causeimhungry RE: WhoNew May 26, 2013 06:04 PM

                          Not familiar with the laws, but I assume if you can be charged for canceling your hotel or airfare, then you can also be charged for canceling your restaurant reservation last minute.

            2. f
              Fintastic RE: OliverB May 21, 2013 07:06 PM

              This is standard practice at many higher end places in NYC when booked on opentable. It's the first I've heard of it in Montreal, but maybe it's a group and/or brunch policy. It isn't a big place, so losing out on a large table is probably costly at a place that likely lures few walk-by customers.

              1. k
                karela RE: OliverB May 25, 2013 10:55 AM

                The "reservation fee" was also in effect at Itacate last time I was there, with a fee of 10$ a head if you don't come. She said they basically put a hold on your card and only charge you if you are a no-show or less than half the people come.

                Unfortunately I was actually charged for it (they said that the waitress was in training, and there is a different way of charging a card for a hold vs a purchase) but they were very efficient and professional about removing the charge as soon as I called them.

                Show Hidden Posts