Got this from Gary Kawasaki's Facebook feed. Interesting concept.
I ordered a beautiful looking pie to send to my father for his 70th birthday. I paid more for the shipping than the pie itself to ensure 2 day delivery. The pie itself arrived 2 days late - they said UPS had storm trouble. I said ok can you refund me the $35 extra I paid for expedited shipping - they said no. So I paid $35 to ship a $32 pie - and my father received a 4 day old pie - 2 days late. Wasn't asking for a refund on the old pie but now being stuck with the huge overnight charge. Really frustrating. I never received a call or an email to let me know so I just looked like an idiot not sending anything on his birthday and he getting a nice old pie days later. Not reliable- order flowers locally - service doesn't work.