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Apr 24, 2013 02:36 PM

Is it just me . . . ?

I go into a local fast/casual burger place today. They have two registers with signs over them that say "Order Here," but there isn't an employee at either register. I go to the register closest to me, and wait. Someone finally notices me, greets me, and, as I start to place my order, says, "I'll take you order at this other register, sir."

"Why can't we use this register?" I ask.

"This is my register, sir. I have to use this one."

"That might be your register, but I'm here," sez I. And the blank stare ensues.

And, if you mention it to a manager, they completely miss the point of customer service, and prattle on about logging in, and register accounting, and passwords, etc.

Is it just me?

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  1. I don't find that weird at all, and I agree that employees use specific registers for specific reasons.
    It's a fast food burger joint. You are standing there. Take two steps.
    If you don't like the "prattle" go somewhere else.

    1 Reply
    1. re: wyogal

      I agree w/ wyogal. It's not a hassle. Happens often up here when cash drawers aren't counted yet, or not even in, certain registers...or when a register's malfunctioning. No big.

    2. <And the blank stare ensues.>

      That is funny.

      <Is it just me?>

      I say it is just you.

      The point is that I agree with the cashier. He/she is assigned to use a specific one, and is not allowed to randomly use one. In the bigger picture, it takes significantly less effort for you to go to another register, than for him/her to switch. He/she may not have the key for the other registers. He/she may have all his past transition recorded there. Tons of tons of reasons.

      Maybe we should do a poll and see how many people agree with you vs how many agree with the cashier.

      I voted for the cashier.

      1. Yes it's just you. Having worked in a grocery store where we were indeed "assigned" cash registers, I know that the guy was not full of shit. They assign them because at the end of the day, the drawers are counted and if the money doesn't match up to sales, they know who is responsible.

        So, my vote is for the cashier. You're sounding very entitled.

        5 Replies
        1. re: juliejulez

          Ditto. Once upon a time as a cashier in college, I remember well having to count out my drawer when I punched in, and count it again when I punched out. Had someone else used my register when I was signed on to it, I would have been blamed had it been off at the end of the day. If I went on break, my register was locked until I could sign back onto it.

          What I WISH places like this would do, is put up a "This register closed" or "Next register please" sign so that customers don't stand there waiting for service in the wrong place. It's a minor inconvenience, but it does make the customer feel a bit awkward, and it could easily be remedied with minimal effort by putting out a sign by the unavailable register. Grocery stores do this, but I hate standing around wondering where I'm supposed to be during the slack times at my Rite-Aid, when the one cashier on duty is stocking/straightening shelves until you're ready to check out.

          1. re: juliejulez

            Feeling very old. Growing up my father owned a chain of clothing stores. When they switched (1962) from a cashier's office with pneumatic tubes carrying sales slips and money to and from the wrap desks to cash registers on the sales floor, they installed large National Cash Register brand machines that had 8 cash drawers. Each employee working in a department on a particular shift rang up sales but could only open their own drawer and were responsible for it.

            So a customer could pay any employee in a particular department at the wrap desk.

            Later on (1970s) we got Sweda cash registers that had only one drawer, but keys for each employee to ring their own sales. The store absorbed minor losses during a shift. It was much cheaper than the cost of keeping $100 tied up in each of 8 cash drawers in 10-20 departments in 15 stores.

            1. re: juliejulez

              I wouldn't say southocean is entitled, but perhaps unaware of what can happen. I once worked in a high-paced bar, some stations were slammed and the new guy's rail was slow, and w/o warning or permission he'd jump in to "help" us out with the cash while we were mixing. within a week he was fired as ALL the tills weren't counting out right after every shift he was on from day one, so sorry yes, if I ever do work a register again, I want others to keep their mitts off it. (he was also AWOL from the Navy so we got to see the MP's cart him off in the middle of a Friday night service!)

              1. re: hill food

                I said entitled because even though the cashier told him that he had to use the register he was at, southocean still thought the cashier should have moved... instead of taking 2 steps over himself.

                1. re: juliejulez

                  don't get me wrong, I'd have stepped over as well. nothing worth getting into a (fill-in-the-blank) over.

                  but what IS fun (like this morning stopping for a coke) 2 clerks, no waiting and feeling like the subject of a bidding war (small-town life)!

            2. Yup. I've run a register before and to take over one in use would involve cashing the drawer out. Heck of a lot easier for you to move a couple steps than wait 10 minutes for that to happen.

              1. I'm going to go with "it's you".
                You could have walked yourself over to the other register in a fraction of the time it took you to rant about this online.

                Like the cashier needs 'tude whist making minimum wage.

                1 Reply
                1. re: monavano

                  I'm going to go with "it's you".
                  You could have walked yourself over to the other register in a fraction of the time it took you to rant about this online.

                  or pose the retort......"That might be your register, but I'm here," sez I. And the blank stare ensues