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Apr 14, 2013 10:30 AM

Cuisinart Food Processor Problem...

My Cuisinart Elite 14 Cup Food Processor just broke. The sheath (shaft) on top of the motor base split in two. Does anyone know if this part is fixable? Has this problem happened to you? It is past warranty. Thanks!

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  1. I have never seen that happen and I have sold a lot of Cuisinarts. I would contact them and ask if there is a fix or something that they can do.

    1. On a food processer I no longer have (not Cuisinart), the shaft broke in two. Considering the torque, I didn't expect any repair to succeed. But DH used epoxy glue to repair the shaft and much to my surprise the repair worked! The food processor continued to provide good service for several more years, and I gave it away only so I could get a larger capacity unit. So do try epoxy. You've got nothing to lose.

      1. I have given up on Cuisinart food processors. However, if you call customer service they are very helpful and, depending on how old your model is, they may even comp you a part.

        5 Replies
        1. re: wincountrygirl

          A teeny tiny plastic piece which locks the bowl/lid together and allows the blade to move broke last night. Replacement bowl is $40 and replacement bowl/lid is $94. I may try calling CS and see if there's anything they can do. It can't hurt.

          $179 for a brand new one or $94 for bowl/lid. Seems like a no-brainer to me.

              1. re: Njchicaa

                Oops, sorry.

                ETA: didn't mean "sorry" that you're in NJ, but that I assumed CA!

                1. re: Njchicaa

                  Cusinart's product return site is in E. Windsor, NJ. I think the nearest full-service repair site might be in eastern PA. Try calling the 800 number to find out which you should use. I'm not sure, but there may be a few authorized repair places that are small shops that sell the products, but those have gone the way of the Dodo through the years.

          1. If you're in CA, contact Cuisinart & return it. In some teeny weeny print on my Cuisianart coffee maker, I read that their warranties in CA cannot expire. I got a brand new appliance after having the old one for nearly 3 years.

            1. there is a little lock washer under the shaft sheath that has fallen apart - how do I replace it?