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Vitamix 6300 recently purtchased at Costco is made like JUNK!

  • janie Apr 8, 2013 11:17 AM
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Bought one at costco in long island, opened it, tons of scratches all over the openings on base, looks like it was put together by a 7 year old, shards of plastic on circular bottom all jagged sticking out..the parts look so incredibly subpar and poor quality, I was shocked at a $500 machine..thought it was a fluke maybe...returned it, and bought another couple days ago at another costco, just opened it, same thing pretty much, except scratches all on front of base bottom, and the same scracthed looking areas all near openings, and rubber pieces sticking out near dial---wow, obviously not a fluke---this is made in the USA??? anyone notice this on their machines...look on the sides and bottom...I'm not keeping this one either...paid $500 for a machine, I'm not keeping something covered in scratches, and gouges...tried calling company but long wait times...is there an alternative for whole food juices????

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  1. Could it have been an error in shipment, handling? Hopefuly its an issue of Costco and not vitamix. Maybe return it and try to get another, explain to customer service that you want to inspect the item before you get home.

    8 Replies
    1. re: youareabunny

      this was the 2nd one i tried for costco, it's in manufacturing, absolutely nothing to do with shipping--the parts and the assembly are abominable..I can post photos of it if I'm able to here, or link to it...costco is no hassle to return, but i'm thinking these machines sold at road shows or for costco are not "the same" perhaps..???? I am really shocked that no one else is complaining about this? don't people look at their machines when they unpack them? both machines were covered in dust too inside the package!!

      1. re: janie

        I bought the 5200 in black at Costco about 6 months ago. It looked fine and has worked great. It wasn't during the roadshow. Costco seems to carry them all the time now. Do the roadshow people bring in their own merchandise with them?

        1. re: auntielo

          the 5200 is $379 at costco and the 4500 vs which i believe is the same as the 5200 just marketed to stores is also 379 at bed bath beyond and with 20% COUPON would be better deal..bbbeyond is pretty good about returns, not as great as costco..but perhaps this is a better unit? Could you look on your 5200 and see if the bottom circular plate is rounded and smooth and not jagged with sharp unfinished edges and scratches all over the plastic that forms side vents? thanks!--and yes,the roadshow people come with their own inventory--those guys make commission

          1. re: janie

            BBAB does have a lot of restrictions on their 20% off coupons. I would bet it doesn't allow the discount on the Vitamix.

            Just found one of their coupons. Not too hard since we get a couple per week. The Vitamix is excluded from the offer

            1. re: scubadoo97

              One reason I stopped bothering with BBAB coupons is that pretty much every higher-end, pricer item I'm interested in there seems excluded from the coupon.

              Reminds me a bit of this scene from Steve Martin's the Jerk:

              http://www.youtube.com/watch?v=Ag6Dtz...

            2. re: janie

              Plate is round and smooth on mine. I included a pic. (FYI light coloring in lower right portion of plate was just some powder. I didn't notice it until the pic was posted and was able to wipe it right off.) Costco and Vitamix are both known for quality and standing behind their products, so I wonder if the roadshow guy was trying to sell refurbished units...

               
              1. re: janie

                well, I bought the 5200 the other day from costco as a last ditch attempt to buy from them, but alas, more problems, clearly it's 3 strikes you're out vitamix--going to email them these photos--picked out a pristine box, sealed fine, opened it up today, and there's some kind of filmy stuff over front and sides bottom, burning odor from bottom, (this is right out of box mind you)--not plugged in or anything, and more of those scratches near vents, and more of the chipping off of plastic bottom and edges--clearly, poor workmanship, I don't care how good people think it is, for this kind of money the thing should look good and be made well--

                 
                 
                 
                 
                1. re: janie

                  We picked up a 6300 at a recent Costco Roadshow. It's perfect. Not a flaw on it. Only 30 days out from the manufacturing date printed on the tag. That is pretty quick product turnover. I wonder if some newbie boxed up some inferior/returned machines by mistake. That one looks used.

        2. I recently bought one from QVC. I think it is a model made especially for them. It was $400, in beautiful cobalt blue, and I couldn't be happier with it. I've used a Vitamix at work for years and they are a real powerhouse, indestructible, and though I don't really understand the differences between models, every one I've used has been satisfactory to the max. I suggest you continue to persist in buying the best blender/grinder/mixer of all time.

          4 Replies
          1. re: pitterpatter

            thanks went to return it today and showed the guy at costco doing the road show and he agreed it was totally unacceptable..he also started looking at the ones he was doing the demo's with and they had similar plastic peeling issues on side vents which he said, he had not noticed before but he thought it also showed poor quality control..there also seemed to be less of it on the black model and the worst of it on the platinum one which I had got...I looked at the 5200 which costco also had on display and the base didn't appear to have that at all at least on the display one..so, I might just pick up the 5200 there instead of chancing it with another 6300...

            1. re: janie

              I was fortunate enough to receive a Vitamix Professional 500 for Christmas from my parents. They bought it from Williams-Sonoma in Manhattan. It was boxed perfectly and the machine was quite impressive. A few months later the 750 came out and I exchanged it. It was even better than the last. I just checked my 750 and there were no defects. It looks the same as the day I bought it.

              You could have gotten a better deal than the 6300 if you paid $500 for it. For the same price you could have gotten the Vitamix Professional 500.
              http://www.jlhufford.com/ProductDetai...
              Its $498.95, no tax, and shipping is $3.50 if you choose to ship Fedex/UPS Ground (I assume shipping will be the same for you.

              )

              For some reason, I feel like you were given Seconds or a factory refurbished item. I know thats what they sell at outlets. Perhaps a wholesale warehouse like Costco does the same thing?

              1. re: iamreptar

                i think you are right, i was in bed bath beyond yesterday and they had some models of vitamix on display,,i looked at them--absolutely nothing like the ones from costco..they are using subpar parts that are scratched up and not finished well on the costco sold units....i am sure of it now

                1. re: iamreptar

                  I have the VM from W/S from this January and mine is just fine, no problems no issues with manufacturing. If you check Amazon for the 6300 the webpages are a bit wobbly. Perhaps they are questionable versions of the usual products? Would that be possible for a company with such a good reputation?

            2. what are you going to buy???? i ask because i am in the market and this thread really shocks me!!

              I was also looking at the blendtec. One reason i was thinking of the blendtec is that it is a bit shorter, but now vitamix has a shorter version i noticed. i've been comparing by looking at williams Sonoma reviews and also YouTube videos. It's kind of a toss up from what I can see...

              In the meantime, if you have a regular blender but want juice, you can just blend it all together then squeeze the juice out with a nut milk bag. it's a bit messy, but works! A nut milk bag costs $10... not much of an investment compared to a vitamix!!

              1. I bought one (an upgrade from my older model) and it was in perfect condition. I'm a long time VM user and I've tried the "competition" machine after their sales pitch said they were better (what a mistake that was). I think you just had bad luck because mine was great and I haven't found anything that compares in quality.

                1 Reply
                1. re: DoctorBuddha

                  Actually I bought 3 of them from costco and returned all 3 from different locations, showed them all to the staff and they too were alarmed at the shoddy manufacturing...plastic peeling off, weird smoke smell, and scratches all along the g roves that open, and jagged plastic shards all over..frankly, it was a no do for me at $500..I ended up ordering a blendtec online via costco, and it looks fine, no weirdness at all. --

                2. Looks to me like the store might be selling customer returns.

                  Mine was perfect the day I took it out of the box.

                  1 Reply
                  1. re: JayL

                    the boxes were sealed fine, I made sure I took one that was in perfect shape on the outside, I'm very ocd about that...no, this was in the manufacturing, and I showed it to the guy there who was doing the roadshow..he intimated he had seen that before the scratches and poor workmanship and he then turned over the sample he had on display and one of them had it..seemed like it was affecting the chrome more than other colors...oh well...it was distressing to me, but I've moved on with the blendtec..glad yours was fine...I have a friend who loves hers and she saw mine and was aghast..

                  2. I just expect this at these box stores. After purchases from Hom.. De.. for my contracting business. I would expect a scratch or a dent. I learned fast that these products are more than likely seconds that are shipped out to who gives a shit box stores. Pay the price and buy from a place that sells quality. Forget the deal. It's better in the long run.

                    1 Reply
                    1. re: emglow101

                      the thing is that the first 2 units I tried were directly from the road show people who were getting them drop shipped onto a palette just for them, it was not part of costco inventory--they take the units with them as they go to different spots on road show..and the last unit i bought was a 5200 which came from the costco inventory..anyway they all had similar problems..so, it's not seconds...in this case

                    2. Janie,
                      Sorry to hear about your Vitamix experience. Blendtec also sells a high-speed blender at Costco. It is made in the USA. There are three things I like better about the Blendtec. 1) The Blendtec jar doesn't require a plunger. The base of the jar is wider, so the food mixes great without you having to stomp it down. 2) The Blendtec drive from the motor is hardened machined metal, not plastic. Vitamix's plastic drives are always breaking - especially if you are making smoothies with frozen fruit. They sell replacement drives by the bagful. A $500 blender shouldn't have a plastic drive. 3) The motor on the Blendtec doesn't overheat. I left my Vitamix running once for a while and it got so hot that the plastic jar will actually start to melt where it attaches to the blender. Some major design flaws. I have used both. Blendtec is a higher quality blender. Mine didn't come with any scratches either.

                      1 Reply
                      1. re: Froonballoon

                        I bought the blendtec online from costco and it has been performing great, and it came with not one scratch or defect like I saw in 3 diff units of vitamix from costco, honestly after I saw how shabby the sides and bottom construction were on the vitamix and how much more bulky it was, I'm so glad, that I bought the blendtec and had the easy option of returning the others to costco, gotta love that costco guarantee. No overheating issues, and so easy to clean, and best of all it fits perfect under my counter. It also looks more modern and I like the easy cleanup of buttons on front that are flat. If anyone is deciding between the 2, I think the vitamix is mostly hype, the other unit is made better, I don't care what anyone says, look at the photos I posted, having rough edges and plastic coming off in the box brand new is a joke to me.

                      2. You obviously just got a damaged one. Vitamix are second to none. Several of my friends have them and swear by them, which is why I am getting one soon.

                        If you look at reviews all over, they are great machines. Here is one example:

                        http://www.amazon.com/Vitamix-6300-Fe...

                        1 Reply
                        1. re: cubnextdoor

                          well that would make 3 of them, and it wasn't damaged just very shotty parts --whether this was exclusive to what they are doing at the road shows or from costco doesn't seem to be the case, because I went to bed bath and beyond out of curiousity to check out the floor models and see if they had the scratchs and problems..and some of them did indeed have the scratches and rough edges too---so, it is in their manufacture..maybe those cosmetic things don't bother you, but they do to me..and I read those reviews too..and one more thing, the blendtec is quieter having seen the demo at costco for vitamix..to each his own

                        2. I too purchased the vitamix 6300 at Costco. Both lasted about 3 months. I make smoothies with frozen fruit every morning so I guess that's the problem - the frozen fruit. For $500 you would expect more. They are made in China, so I think they are a bunch of junk. Not sure what I am getting next, but it sure isn't the vitamix!

                          3 Replies
                          1. re: happygirl41

                            Sorry to break this to you, but your Vitamix was fake. Vitamix is made in the USA.

                            1. re: happygirl41

                              Vitamix is made in Cleveland Ohio. At least 70% of the parts are also American made. Frozen fruit is not a problem. Most issues I see are operator error like using all frozen fruit with no liquid and wondering why it comes out like a slushie vs a smoothie.

                              1. re: Baller20

                                I don't always shoot for the smoothie consistency but like to make a sorbet like product in my VM. Something which is not so doable with other blenders. I know it's not good for the motor but so far so good. Darn thing is a beast!

                            2. Hi. Sorry to hear about your Vitamix experience. Hopefully you returned it to Costco as they will take anything back at any time, even without the box or receipt as they can look up your account purchases. I bought my CIA professional Vitamix - which I love , from bed, bath and beyond and used a 20% coupon taking $100 .00 off my $499.00 price tag. My Vitamix cracked when I was grinding a hard cheese rind- which I will never do again and BBB exchanged it for a new one with no problem. They also, like Costco, have an amazing return/ exchange policy. Good luck.

                              1. I'm sorry for the less than stellar experience. The pictures you posted look like a used machine. New machines do not look like that.

                                I sell Vitamix machines at roadshows. Sometimes Costco customer service brings back returns and place them at our booth without proper return stickers and we are unaware. I try to correct them when I see them doing it. I always check the box when I see them return units. Be assured that roadshows are coming new and freshly made within a month's time. The date is stamped on back. Often they are less than 2 weeks old!

                                The 5200s are kept on shelves at many Costcos. Just look at the machine before taking home and then returning later.

                                1 Reply
                                1. re: Baller20

                                  it truly annoys me to be basically called a liar in regards to my claiming I bought this new at costco. I am one of the original posters on chowhound from it's queens only days, and I gotta say, your authority as a road show seller is meaningless to me--I have no reason to come onto chowhound and bash vitamix, I was actually quite shocked at the quality I saw in 3 different units I bought, 2 from road show at rego park and westbury which by the way were just put from the palette onto the floor and the guy there helped me pick out a perfect box, so your theory is bs. I showed the rep the scratches etc and while he said it can happen, when we looked on the demos he had on counter and turned them over, several were like that too...but the ones I got were worse.---after the 2 duds from road show, I bought one from the shelf and it was perfectly sealed and fine box--guy there knew what I had experienced and found me one that had no outside damage of any kind pristine--and again, same thing, totally manufacturer..it wasn't fake, it came from vitamix and costco is hardly in the business of selling fakes. Really...The blendtec they didn't have in stock so I ordered it through the costco site, came perfect,and works like a dream, so I stand by my post, and I put the photos there for all the vitamix users that appear to either never have noticed these imperfections or simply don't care, or lucky enough to not get a machine like this. I also noticed on the models I saw at Bed bath and beyond that they appeared to be in better shape from the floor models. It was a lot of money for me to spend on a blender so I researched it and posted because honestly I was shocked to see such poor workmanship when I always try to buy US when I can. I am used to high quality kitchen ware, only cook with le creuset..etc, so I know when something is made well.

                                2. My Vitamix is over 23 years old and still chugging along just fine. I did buy mine from the Cleveland store when I was there for some work related business. I have certainly gotten my money's worth from this machine! I have been really unhappy with a lot of things from Costco lately - a lot of stuff seems cheaper and worse in quality. Costco is one thing, but why Vitamix has agreed to sell it there, and apparently a cheapo version is what I don't understand. Why would a company with a well established reputation go the greedy, cheapo route? Does Vitamix have new management and new policies -is it made in China now?

                                  1 Reply
                                  1. re: laraffinee

                                    Still made in the USA. It's not a cheap version. It was a used/returned 5200 machine.

                                  2. I bought a Vitamix 5200 two months ago at Costco and I love it. I use it every day and it works fantastic and looks great on the counter. I couldn't be happier with it. I haven't experienced any of the problems you describe. Not so much as a scratch when I took it out of the box.

                                    1. Hi Janie:

                                      I have used my 5200- bought at Costco-Canada about 15 years ago. It is used several times each day... and I have used it in Barbados, Canada Us and now Malaysia.

                                      Its an amazingly GREAT, versatile kitchen device.

                                      1. If you can find a Blendtec in your area it is the best at blending, liquifying, grinding dry grains, and making soup and ice cream. At Costco it's only $329. VitaMix used Blendtec's Wildside jars to take away the Jamba Juice account from Blendtec. I think VitaMix even likes Blendtec's technology.

                                        1. It has happened to me too couple of times. First time when I ordered it, it was a great quality but was malfunctioning. After I returned it for an exchange-they sent me the crap one. I returned that one and couple months later bought it again, but unfortunately I had to exchange it for couple more times before I returned it. Basically they sent me the refurbished one which came in a cardboard box all scratched up and dirty. It was only that first time that it arrived in the fancy glossy looking like box. I just bought it again, so I'll see what will arrive.