Delivery Service Recommendations
Thanks again for your feedback everyone. I wanted to report back on my experience.
I registered online w Grubhub, selected my items for my order from Lao Sze Chuan only to find that when I entered my payment information I rec'd an error message. Online help didn't seem to be responding so I called their "help" line.
Turns out Grubhub will only accept US-issued credit cards. Nice.
I didn't want to waste my time setting up an account w Seamless if they had the same policy so I called first. No International credit cards for them either.
I have to say I'm quite surprised by this.
Do you have more specific questions or priorities? That would make it easier to give useful feedback. In the meantime, I'll take a stab and offer some insights:
I very rarely call a restaurant to order delivery these days. Online ordering helps avoid communication barriers, reduces my guilt at calling during peak service times, and reduces the time I might be put on hold. It seems to be a win-win for both restaurant and customer.
What did you think of CEO? I used them a handful of times when I lived in Lakeview. I found the service/timing to be good. Their restaurants lean a bit higher end, and, at least last I used them, had a contract with the LEYE group. They were especially welcome when I had a craving for the Black Pepper Shrimp from Ben Pao (RIP), and I treated myself to duck breast, delivered at a perfect medium rare, from Bistro Margot, when my husband was on a business trip on a Friday night.
Now that we live in Lincoln Square, two blocks west of Western, which seems to be a dead zone for many of my favorite places (I'm talking to you, Argyle area spots), I am a huge fan of Grubhub.com. It is obvious that the subscribers are growing. Their search functions can be a bit awkward ("Delivery Only" is one of the first things to change, as Delivery or Pickup is the default, and I don't like the recent change under cuisines by which the default is that all are checked and one must "deselect all" then check the desired cuisine(s), but these are relatively easy to overcome). Their estimated delivery times have been mostly accurate; the food sometimes arrives sooner, and only very rarely later than predicted. I think the option to check the box that they don't send plastic utensils is very cool. Mostly Grubhub has introduced me to restaurants I wouldn't have found otherwise, and sometimes I use them to deliver food from places I already know I like.
I hope this helps. Please let us know if you have other questions.
Thanks very much for your helpful response GM.
I'm from Toronto but travel to Chicago on a regular basis. If I'm working late, delivery is a great alternative to room service w more variety.
CEO was great. Friendly, service-oriented and proffesional. I didn't know if they'd changed ownership (& I might expect a different experience) or just chg'd names.
Seamless does seem to have the best website but I have no sense of their reputation. I found GrubHub's website was not at all intuitive and when I called them w questions (the ordereing screen kept freezing) they were not helpful. Pity because I had my heart set on Szechuan that night. If you don't have a particular restaurant in mind, their selection and display of info is overwhelming.
I didn't think of this when I originally posted but if anyone can share their favourite restaurants from a particular service that would be terrific. Any cuisine is fine, I'm more interested in quality food. I didn't see many restaurants we'd dine in at listed (understandably) so with and much choice, it's tough to know what's best and w so much great food in Chicago, I'd hate to miss a gem.
Thanks so much.
I, too have had problems with both Seamless and GrubHub. I will say that GrubHub's customer service was very good and comped me without hesitation for failures on the part of their member restaurants. One night, however it took almost a half-hour to get through to let them know that a delivery was (by then) nearly an hour late. I'm sure it is an ongoing problem for them.
The website is a different issue. I find it to be less irritating on my computer than it is on my phone where it is nearly useless in my ability to find what I am looking for.
On the other hand, I have not found the most of the restaurants that serve my area (Wicker Park/Bucktown) are all that interesting. Mostly lots of pizza, Chinese, Thai, and barbecue. Which is not to say I don't like pizza, Chinese, Thai or barbecue, but merely that it's a fairly limited selection to find "gems."
I have not used CEO, but it looks more interesting in terms of options.
Thanks for your insights and experiences chicgall.
Looks like I'll be giving Grubhub a second chance this time as I'm so keen to try Lao Sze Chuan and CEO doesn't deliver from there.
I'll also search here for some of the restaurants on CEO and if I order from them I'll report back here.