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Scampo let down

truffleinstinctive Mar 27, 2013 11:03 AM

I have always wanted to try Scampo and was excited to see them on RW. I've followed the ups and downs about RW but always had good experiences and found it a good way to try out a new place.

Upon being seated we did not see a RW menu. We asked a passing waiter who said there had been confusion and they were only doing RW lunch. When our waiter came by we explained what the other staff had said and the situation. He simply said we are only doing lunch. We felt a bit awkward and asked him if it had been an ongoing mix-up but he seemed to think we were the confused ones. Feeling a bit uncomfortable we decided to check in with the hostess. She explained that it had been a mess because Boston RW had put lunch and dinner on their site and Scampo had been trying to get it taken down. Little effort was made to make us feel welcome at that point so we decided to call it quits. No one seemed to care as we gathered out coats and the great customer service I have read about at Scampo eluded us.

While I understand the confusion with the RW site, there were plenty of opportunities to make us feel we hadn’t lost it. There was the call to confirm reservations which could have mentioned they were not offering RW dinner. Or at the very least the staff would have been briefed that there was confusion and to at least not treat customers like they were making it up. Sadly, we left feeling brushed off.

  1. hotoynoodle Mar 27, 2013 03:50 PM

    when you made the reservation, did you specify that you were coming in for rw?

    if not and they're not offering it at night, all they could offer was their regular menu. i'm quite sure you made it clear that wasn't in your cards. i'm sorry, but i don't see why they would bend over backward at 1/2 their normal price point.

    1. g
      grant.cook Mar 27, 2013 12:37 PM

      I know its not the cheapest place to eat, but RW menus are like $38 not including tip and drinks. You could have gotten a reasonable app, a half order of pasta or a pizza, and a dessert for not that much more.

      The one time I ate at Scampo the bill was high because we were drinking wine, trying the breads and the mozzarella bar, with a large party. So lots of add ons. The service was great..

      So I guess they could have suggested some menu options that would have "fit the bill" so to speak. But otherwise, how could they have made you feel welcome, since they couldn't serve you the menu you were asking for. Were you firm on the 3-course fixed price RW menu?

      1. Niblet Mar 27, 2013 12:19 PM

        Yikes, posting a bad review because of what may've been an administrive error for Restaurant Week. Sounds like you expected them to give you a deal anyway. In my opinion a better bet would've been to roll with it, order a pizza and an app or two, couple of glasses of wine, enjoy yourself. In my experience ordering a la carte like that often ends up costing less anyway than if you'd paid per person for the RW prix fixe. Plus the food there is worth it.

        11 Replies
        1. re: Niblet
          LeoLioness Mar 27, 2013 12:42 PM

          I didn't get that impression at all. It's not unreasonable to think that people might have been coming in for a RW lunch if:

          a. they made a lunch reservation for Scampo during RW

          b. the website that advertises RW lists Scampo as participating for lunch.

          I think Scampo could have handled it better, starting with letting people know this when they called to confirm the reservation.

          1. re: LeoLioness
            Niblet Mar 27, 2013 12:51 PM

            It's not unreasonable to think that people might have been coming in for a RW lunch they made a lunch reservation during RW and the website that advertises RW lists them as participating for lunch.
            WTH? I read it three times and cannot understand the meaning of your sentence. This was a dinner reservation, btw, you do realize that. RW lunch menu does not apply to dinner.

            1. re: Niblet
              LeoLioness Mar 27, 2013 12:55 PM

              Sorry, forgot an "if" in there. I will edit.

              Basically, Scampo was aware that there was a mistake on Boston's RW site. Shouldn't Scampo assume that some of the people who made reservations to eat lunch at Scampo during RW would be there specifically expecting a RW lunch menu? It's really not such a stretch.

              It would have been easy to convey the news that there was an administrative error when they called people to confirm the res, no?

              1. re: LeoLioness
                Niblet Mar 27, 2013 01:04 PM

                OP was there for dinner. OP expected Scampo to have RW menu for dinner, but Scampo only offers a RW menu for lunch.

                Scampo obviously doesn't need the extra business for dinner. Therefore they have no need to tell everyone making a dinner reservation that RW menu is not offered for dinner; it's unnecessary information for those who don't even care about RW anyway.

                1. re: Niblet
                  LeoLioness Mar 27, 2013 01:21 PM

                  Sorry, I misread.

                  I still think that if they know mis-information is out there, they should attempt to communicate the correct information. I don't care about RW either, but obviously plenty of people do. Since it exists and all.

                  1. re: LeoLioness
                    Niblet Mar 27, 2013 01:29 PM

                    "...agree to disagree." -- Ron Burgundy

                2. re: LeoLioness
                  thegforceny Mar 27, 2013 01:07 PM

                  AGAIN, it was a DINNER reservation OP made. Not everyone visiting Scampo for dinner is even aware of RW, so why should Scampo proactively tell anyone who confirms that there was an error in one of the RW lists?

                  Seems that OP wanted to be extended a RW menu and nothing else would make him happy so he left and posted a nastygram for a mistake not the fault of Scampo.

                  PS I stayed at the Liberty in January and had a decadent, delicious lunch with a wonderful wines by the glass program and crisp, friendly service. I'm a NYC hound that dines at all the best and really loved my afternoon with them.

                  1. re: thegforceny
                    mkfisher Mar 27, 2013 01:34 PM

                    Nothing makes me smile like when someone drops the NYC card.

                    1. re: mkfisher
                      thegforceny Mar 27, 2013 01:41 PM

                      : D

                      Does it help that I lived in Boston for 6 years and travel there quarterly?

                      How about that I am a Red Sox fan?

                      1. re: thegforceny
                        ChinaCat Mar 27, 2013 01:47 PM

                        >>How about that I am a Red Sox fan?

                        Yes, that helps. Because if you were a Yankee fan, we might assume that a restaurant you liked was old, over priced and way past its prime :) :)

                      2. re: mkfisher
                        LeoLioness Mar 27, 2013 01:45 PM

                        You mean you don't fall over because you are so impressed?

            2. l
              l0b0SKI Mar 27, 2013 12:18 PM

              I have been noticing lately that customer service has gone down in a lot of places. I think I need to start a customer service training program.

              1 Reply
              1. re: l0b0SKI
                Niblet Mar 27, 2013 12:34 PM

                I was at Ruth's Chris during lunch yesterday and they were slammed. If you came in offering customer service training I expect they'd have pummeled you about the head and shoulders with baguettes. Although in their case they wouldn't need it anyway; they handled the crowds with aplomb and lunch was fantastic.

              2. MC Slim JB Mar 27, 2013 12:10 PM

                Oy, that's a bummer, especially since there's not much nearby for a Plan B. Scampo's website says lunch-only for RW, and now the master RW site (bostonusa.com) says so, too. A cautionary tale to double-check before you go.

                I tend to think of only the highest-end places, like L'Espalier, participating only at lunch. A quick glance at the master site shows others: Abe & Louie's, Atlantic Fish, Del Frisco's, Eastern Standard, Mooo...., Oishii Boston, Strega Waterfront.


                5 Replies
                1. re: MC Slim JB
                  grant.cook Mar 27, 2013 12:43 PM

                  There is that mexican place inside the gas station just up the street - they serve a mean taco.

                  1. re: grant.cook
                    Niblet Mar 27, 2013 12:54 PM

                    Not anymore. Although I disagree that there aren't many other options nearby. Beacon Hill has plenty.

                    1. re: Niblet
                      MC Slim JB Mar 27, 2013 01:36 PM

                      I think if you needed to stick to a RW plan, and weren't prepared for a long walk, your options would be Clink (bleh), Pierrot (where $38 goes decently far outside of RW), and Beacon Hill Bistro. Not much else I could recommend.


                      1. re: MC Slim JB
                        Niblet Mar 27, 2013 02:54 PM

                        I was also thinking Lala Rokh, Grotto. Could even throw in No. 9 Park which is doing RW too and the menu looks really good.

                        1. re: Niblet
                          MC Slim JB Mar 27, 2013 02:58 PM

                          Grotto is another one where $38 goes far outside of RW. Haven't loved Lala Rokh in a while (feels like I get much better food for about 1/3 of the price at more casual Persian outlets), and No. 9 requires long advance planning to snag a RW table.


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