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Tramontina or Cuisinox Warranty Experience

DuffyH Mar 25, 2013 07:50 PM

I've narrowed my choices for new pans to Tramontina Tri-Ply or Cuisinox Elite. Warranties have me worried, though. What's your experience?

If you own some pieces but haven't needed replacement, I'd love to know that, too.

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  1. c
    Cheffer12 Mar 26, 2013 04:37 AM

    What do you mean that you are worried about the warranties? I think they both have warranties against manufacture defects.

    1 Reply
    1. re: Cheffer12
      DuffyH Mar 26, 2013 05:42 AM

      Perhaps "worried" isn't the right word. I've seen some negative reviews of Tramontina, and not enough reviews of Cuisinox. I'm trying to get a sense of their warranty service. Do they stand behind their cookware?

    2. m
      Mother of four Mar 26, 2013 08:12 AM

      I have quite a few pieces of Tramontina and have never had a problem with any of them. Great cookware for a very affordable price. By the way this is their website which states there is a lifetime warranty.
      http://tramontina.125west.com/

      3 Replies
      1. re: Mother of four
        DuffyH Mar 26, 2013 04:29 PM

        Yes, I like the lifetime warranty, but we know that some manufacturers are better than others when it comes time to honor them, which is why I'm asking.

        I've only been able to locate one post about Tramontina's warranty service. It's a very positive one, which is nice to see.

        1. re: DuffyH
          m
          Mother of four Mar 27, 2013 08:03 AM

          I called them,a number of years ago,to ask why the Walmart prices were so much less then other places for what seemed to be to be the same product. I remember that I was very impressed by their customer service.

          1. re: Mother of four
            DuffyH Mar 27, 2013 10:10 AM

            That's good news. I noticed today that the 10-piece with the larger pieces is gone from the Walmart and Sams websites. A few days ago it was out of stock. Makes we wonder if it's gone for good; I hope not as it's a nice set.

      2. Jay F Mar 26, 2013 05:11 PM

        I'm afraid I can't answer your questions, Duffy, but you have definitely piqued my interest in the Cuisinox Elite. I'm looking for a casserole/Dutch oven in the 4-to-5 quart size in just the dimensions Cuisinox offers here:

        http://www.wayfair.com/Cuisinox-Elite-4-3-4-Qt.-Round-Dutch-Oven-POT322-CNX1289.html

        It's ~$128 vs a similar size from All-Clad that costs ~$150 at cookwarenmore.com, All-Clad's online outlet store.

        I'm also looking for a 10" frying pan. The handle on this one looks as if it would spread out the pressure on the hand, as compared to the All-Clad handles so many complain about (I'm not as bothered as some, but I can feel what they're talking about).

        http://www.wayfair.com/Cuisinox-Elite-10-in.-Frying-Pan-POT326F-CNX1749.html

        It's $78 w/free shipping, vs. the same price plus shipping for All-Clad.

        I'm finding myself tempted to try one or the other.

        Here's the Cuisinox website, btw. In the "About Us," section, they tell us they've been manufacturing cookware, presumably in Canada, since 1984.

        http://www.cuisinox.com/index.php

        From their FAQ: All Cuisinox cookware is covered by a 25 year limited warranty on manufacture defects.

        http://www.cuisinox.com/faq.php

        4 Replies
        1. re: Jay F
          DuffyH Mar 26, 2013 06:18 PM

          Jay, the handles look very similar to the handles on my Calphalon try-ply. I prefer a fatter handle, but I can deal with them. I only have trouble when trying to pour things from my 4.5 qt. saucepan and 12" fry pan. On my 2.5 qt. saucepan and 10" fry pan, they're just fine. All-Clad handles have always been the deal-breaker for me.

          Since I'm in need of all-new stainless, I'm tempted to order the 10-piece Cuisinox set, as it has all the pieces I want, and nothing I don't. That kind of thing makes any set a much better deal than open stock. I could live without the 3-qt sauté, but the other 5 pans are must-haves in my kitchen. Open stock, those 5 pans would cost ~$80 more than the set. And I get the sauté pan for freebies. :)

          1. re: DuffyH
            Jay F Mar 27, 2013 08:56 AM

            Look at this one, Duffy.

            It's 11 pieces for the price of 10, $424.12. It's the same as the 10-pc set, only it adds a steamer basket. And that's something I'd really like to have.

            http://www.wayfair.com/Cuisinox-Elite...

            1. re: Jay F
              DuffyH Mar 27, 2013 10:17 AM

              As would I, Jay. Currently the only steamer I have fits my 8-qt stockpot, so I seldom use it, cooking for two. It's just too big.

              Sweet deal.

              1. re: DuffyH
                Jay F Mar 27, 2013 12:01 PM

                That's what I had, too, a steamer that fit on top of my 8-qt A-C stockpot. It was so deep and wide, I laughed every time I used it (it's just me) until I finally sold it.

        2. JayL Mar 27, 2013 10:59 AM

          If you're buying a pan and are worried about having it break or come apart, I'd look elsewhere.

          I've never had a pan break, bend (unless it was a cheap pan that was intended to be disposable over time), or come apart.

          A pans warranty is the last thing I'd even think about.

          But that's just me.

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