Tramontina or Cuisinox Warranty Experience
I've narrowed my choices for new pans to Tramontina Tri-Ply or Cuisinox Elite. Warranties have me worried, though. What's your experience?
If you own some pieces but haven't needed replacement, I'd love to know that, too.
re: Mother of four
Yes, I like the lifetime warranty, but we know that some manufacturers are better than others when it comes time to honor them, which is why I'm asking.
I've only been able to locate one post about Tramontina's warranty service. It's a very positive one, which is nice to see.
I'm afraid I can't answer your questions, Duffy, but you have definitely piqued my interest in the Cuisinox Elite. I'm looking for a casserole/Dutch oven in the 4-to-5 quart size in just the dimensions Cuisinox offers here:
It's ~$128 vs a similar size from All-Clad that costs ~$150 at cookwarenmore.com, All-Clad's online outlet store.
I'm also looking for a 10" frying pan. The handle on this one looks as if it would spread out the pressure on the hand, as compared to the All-Clad handles so many complain about (I'm not as bothered as some, but I can feel what they're talking about).
It's $78 w/free shipping, vs. the same price plus shipping for All-Clad.
I'm finding myself tempted to try one or the other.
Here's the Cuisinox website, btw. In the "About Us," section, they tell us they've been manufacturing cookware, presumably in Canada, since 1984.
From their FAQ: All Cuisinox cookware is covered by a 25 year limited warranty on manufacture defects.
re: Jay F
Jay, the handles look very similar to the handles on my Calphalon try-ply. I prefer a fatter handle, but I can deal with them. I only have trouble when trying to pour things from my 4.5 qt. saucepan and 12" fry pan. On my 2.5 qt. saucepan and 10" fry pan, they're just fine. All-Clad handles have always been the deal-breaker for me.
Since I'm in need of all-new stainless, I'm tempted to order the 10-piece Cuisinox set, as it has all the pieces I want, and nothing I don't. That kind of thing makes any set a much better deal than open stock. I could live without the 3-qt sauté, but the other 5 pans are must-haves in my kitchen. Open stock, those 5 pans would cost ~$80 more than the set. And I get the sauté pan for freebies. :)
If you're buying a pan and are worried about having it break or come apart, I'd look elsewhere.
I've never had a pan break, bend (unless it was a cheap pan that was intended to be disposable over time), or come apart.
A pans warranty is the last thing I'd even think about.
But that's just me.
I have the Tramontina and they stand by their warranty I have one pan that needed to be sent back for warranty. Small chips around lip of pan. I called them, they sent label, fedex ground, they paid for shipping. Tramontina has a good life time warranty and yes they handle warranty work right away. I have their 18/10 tri-ply clad stainless steel in the following sizes: 1.5 qt, 2qt, 3qt sause pans all with lids, 8qt stock pot with lid, 8", 10", 12" fry pans and 3qt covered braiser.