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Mar 19, 2013 06:13 PM


Who, what a shock. Invited spouse and daughter who now works in Boston to a what I had thought would be a great lunch at B&G during Restaurant Week. Wow, what a disappointment. Asked server, who was polite, if my daughter could order just one of the three items on the luncheon offering for $20.13. To my surprise, the one thing, a HORRIFIC roasted artichoke salad was $22.00 as a stand alone menu item. In fact it really wasn't on the menu at all, and on our slip it was listed as a Cobb Salad. WHY WOULD one item on the menu of three be more than all three??? WHY didn't our server suggest we order all three, to SAVE MONEY???

NEVER EVER AGAIN. By the way, artichokes were not ripe, were hard, and meal was not finished.

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  1. i am firmly in the anti- b& g camp, but were you trying to order just one course to pay 1/3 of the price? to have a meal for $6? if that's the case, yes, your server absolutely should have told you the price would be the same no matter what, but i don't know why you would think this is ok to do.

    I'm sure the listing of cobb salad and $22 instead of $20.13 were computer glitches -- probably a not-on-the-ball manager failed to program the items properly.

    i'm sorry you had a bad meal, but one of my worst ever dinners in boston was there and even before that, i always left feeling utterly hosed.

    4 Replies
    1. re: hotoynoodle

      All good points. I guess we would have expected when we asked the server if we could order just one of the three, that he would have advised "order the entire menu", it's more effective for you.

      We have dined there at least 20 times, and had a fairly large graduation party there five years ago, but this lunch was such a poor example of what should have been an enjoyable time.

      1. re: wjmcdonough've dined there almost 2 dozen times and now they are dead to you after one <$20 screw-up? Tough crowd.

        Though I do wonder whether the server did this to you on purpose. I imagine that staff are already peeved at having to work RW lunches for 10-15% gratuity (assuming RW'ers are cheapskates) so basically $2-3 / patron. Then you come in and one of your party wants a plate at 1/3 the $20 dollar price? Could see someone deliberately messing with you.

        1. re: Bob Dobalina

          Not tough, honest. $250.00 lunch with wine of course, and tip was 18%.

    2. The original comment has been removed
      1. I think you should take some responsibility in this mishap.

        1. It clearly was a mistake - why didn't you politely point out the pricing anomaly to the server? B&G does not have the item in their computer because it is meant to be ordered as part of the RW bundle, not individually.

        2. If price is so important to you - as it appears to be by planning a luncheon at B&G around RW week, why didn't you simply ask upfront what the solo entree price would be?

        3. Finally - if you were so unhappy with your meal - as evidenced by repeated use of capital letters, why didn't you politely tell the manager. If a customer was unhappy with your fence job, wouldn't you want them to tell you and provide an opportunity to "make it right?"

        To be clear, I am not associated with B&G but definitely am a fan of the restaurant for entrees featuring what it is known for...seafood.

        3 Replies
        1. re: CambridgeFoodie

          It's called transparency. In my industry, I would be fired by a client if they were surprised by pricing. When I asked if we could order just one part of the menu I would have expected the server to be "transparent" and say "Better for you if you order the entire meal"...That did not happen.

          Re the capital letters, yes we were unhappy, and yes we did mention it, and rather than make a scene, we opted to deal with it another way.

          Thanks for your note, appreciate the expertise from Cambridge.

          1. re: wjmcdonough

            Perhaps the server thought it was more about food portion and less about cost?

            It's not "better for you" if you don't want to eat that much food...

          2. Perhaps it's on the bill as Cobb Salad because it's listed on the RW menu as "Roasted Artichoke Cobb Salad".

            3 Replies
            1. re: ChocolateMilkshake

              You are abosolutely correct ChocolateMilkshake, my error. But no price, correct, ChocolateMilkshake? Thanks for point that out.

              In touch with the restaurant today and will resolve. Thanks again.

              1. re: wjmcdonough

                Generally speaking, RW menus do not list individual item prices since the menu is designed as a prix fixe.

                1. re: BlueTrain84

                  You are 100% correct. But you could not find that salad anywhere else either on the menu - should have asked.

            2. Many restaurants during RW will require a minimum order from patrons who're dining with you and not getting the RW menu when everyone else is. Since you were ordering off the menu for your daughter, I imagine they charged full price for the salad to make up for her not participating in the full menu.

              6 Replies
              1. re: Boston_Otter

                I agree, they just need to let patrons know that - in other words say the salad alone is $22.00, the entire menu is only $20.13! We spent 250.00+ for lunch for three people. I think they did fine...Thanks for your thoughts.

                1. re: wjmcdonough

                  If money was not the object ($250 for 3 for lunch); why did you fight the crowds during RW for an arguably inferior menu selection?

                  1. re: CambridgeFoodie

                    A little off-topic but I am having trouble with the math. 3 people at $20.13 for two and $22 for one. That's $62.26. Even with tip and tax, how did you spend "$250+"?

                    1. re: CambridgeFoodie

                      No crowds at all there, may half the tables take during the major lunch hour at 1:15pm. Pleasant experience otherwise, and no crowds. Many walk-ins off the street. I was surprised as well.

                    2. re: wjmcdonough

                      If you did two RW menus at $20.13 each and one $22 salad, did you seriously get a $160 bottle of wine?