Chowhound E-mails

[kwass]

For some reason I've stopped receiving emails when posts are made to threads that I'm a part of. I checked my account and I'm still signed up to receive emails. Can anyone tell me how to fix this?

[DeborahL]

Hi kwass and Fowler. Let us know if you start receiving notifications now. We might (*might*) have found a solution related to your specific addresses, which looked like they may have been getting hung up in our third-party email client.

geekmom, I'm sorry to say we haven't been able to track down any possible issues with your address so far.

[Fowler]

Problem solved for me, DeborahL. Thank you very much!

[kwass]

I just started getting them. OMG!! Thank you soooo much!!

[DeborahL]

So glad it worked!

[kwass]

Not as glad as me :) Thank you again!!!!!

[geekmom]

What a pain! Thank you to the team for your efforts so far in fixing this issue, and I do hope that my notifications start to come in soon. I miss them!

[Ferrari328]

I still don't receive any email notifications.

[geekmom]

Yep, same here :-(

[Jacquilynne]

I checked your accounts, Ferrari328 and geekmom, and neither of you appear to subscribed to Notifications. You can check by viewing your profile and then choosing 'settings' and 'chowhound' to see the setting.

If you try resubscribing, does that work, or does the setting just disappear again after you reload?

[geekmom]

That's odd!

I've just clicked the box, and will let you know whether the notifications return.

Meanwhile, the last 3 or 4 posts I've tried to make have not worked so I suspect CH staff may be a little busy with other issues at the moment...

[Jacquilynne]

I'm replying to you now -- hopefully you'll receive a notification about this!

[geekmom]

yes! I got the notification! Thank you.

[DeborahL]

Hi kwass and Fowler. We're not sure why your notifications aren't getting through, but we're continuing to look into it. In the meantime, a workaround might be to try using an alternate email address.

[Fowler]

I reported this issue to Chowhound quite a while ago. I reset my account and even added the address the notifications come from to my e-mail address book so the message would not appear as spam and I still am no longer receiving notifications.

Oddly when someone from the CH team sends me an e-mail regarding one of my posts that always is received on my end but I still do not receive post reply notifications even though my account is set up for them.

[DeborahL]

Notifications are working again, so you should be receiving them in your email now. Let us know if you encounter any further problems with them.

[DuffyH]

Mine are working now. Thanks! :)

[kwass]

Still not working :(

[L.Nightshade]

I received well over 100 emails last night! Not only working again, but it looks like all the missed email has now been delivered.
Thanks. I really appreciate how responsive the CH team is to needs and problems!

[kwass]

Why is mine still not working?

[DeborahL]

Hi kwass. Unfortunately we haven't been able to pinpoint why your specific notifications aren't working, but we'll keep looking into it.

[kwass]

Thanks! But I want to update you on what's been going on. The email address I use is a hotmail account. I switched my email address to a gmail account (an extra account which I never use), and I started getting the notifications. When I switched it back to my regular email account (the hotmail one), I stopped receiving the notifications again? Could this have something to do with hotmail?

[Fowler]

They are? What exactly was "fixed"? As I mentioned below, I am still not receiving notifications.

Thanks.

[geekmom]

Same here, for at least a week. I've tried resetting the "receive emails" option in my settings 3 times with no luck. I will try the 'alternate email address' suggestion and report back here.

[geekmom]

Hi again. I've changed the email address associated with my account (both of my addresses are with gmail). Still no luck. I'm not getting the messages in spam, because I double-checked the folder - they simply aren't arriving.

[DeborahL]

Hi everyone. Sorry for the inconvenience this is causing. We're working on fixing it as soon as we can.

[kwass]

Wonderful!!

[fldhkybnva]

Any luck today?

[L.Nightshade]

I stopped receiving emails today, last one was at 5:35 am. I just thought my threads were quiet!

[kwass]

Are you listening chowhound? It looks like this is starting to be a trend.

[The Chowhound Team]

DeborahL from CHOW replied over here indicating that they're looking into the issue: http://chowhound.chow.com/topics/895133

[kwass]

Awesome! Thank you Chowhound. Can't wait to get this issue resolved!!

[kwass]

Has anyone figured this out yet?

[Dave MP]

Unfortunately, no. We're working on figuring out on our end if there are any problems, but we're unable to reproduce anything. Most users are not reporting any problems, either.

If you do have another email address (or could create one), perhaps try switching your default email to that address, and see if it works. If it does, you could next switch it back to the one you were using previously and see if that solves the problem. Hearing results of this test would at least give an idea of whether the problem is with your account, our email-sending software, or your email on the receiving end.

[kwass]

I'll try that. Thanks!

[DeborahL]

Hi kwass and Ferrari328.

This issue hasn't been widely reported, and we were unable to reproduce it on our end, but we'll keep looking for the problem.

[kwass]

Thank you so much, because it's incredibly frustrating!

[Ferrari328]

Same here, I even tried to resubscribe

[kwass]

I did the same thing, and it didn't fix anything.

[kwass]

No. I'm not just not receiving anything @ all.

[Jacquilynne]

Any chance they're ending up in your spam folder?

[fldhkybnva]

I'm having the same issue. They are not going to my spam folder. I tried to update the email address and that didn't work as well though I did receive the email from Chow to verify the new address.

[kwass]

I tried to change my email as well, and that didn't work. And like you, mine aren't going to my spam folder either. I'm simply not receiving them :(

[fldhkybnva]

I guess it's just us :) They worked fine this morning and then nothing since then.

[kwass]

Weird!! And like I've said previously, so incredibly frustrating!!

[fldhkybnva]

Mine are working.

[Jacquilynne]

Is the issue with changing your address that you ran into an error page when you tried to verify the new address? I was investigating possible problems with that function yesterday, and I've raised a problem report to Engineering to take a look at it. But in the meantime, I think this should work as a workaround:

Have the confirmation email resent to you. Log *out* of Chowhound. Click the link in the confirmation email. It should take you to the CHOW homepage. If you navigate back to your profile, your email address change should have taken hold.

[DuffyH]

Problem here, too. Not going to spam.