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Mar 3, 2013 04:37 PM

Chowhound E-mails

For some reason I've stopped receiving emails when posts are made to threads that I'm a part of. I checked my account and I'm still signed up to receive emails. Can anyone tell me how to fix this?

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  1. Any chance they're ending up in your spam folder?

    7 Replies
    1. re: Jacquilynne

      I'm having the same issue. They are not going to my spam folder. I tried to update the email address and that didn't work as well though I did receive the email from Chow to verify the new address.

      1. re: fldhkybnva

        I tried to change my email as well, and that didn't work. And like you, mine aren't going to my spam folder either. I'm simply not receiving them :(

        1. re: kwass

          I guess it's just us :) They worked fine this morning and then nothing since then.

          1. re: fldhkybnva

            Weird!! And like I've said previously, so incredibly frustrating!!

          2. re: fldhkybnva

            Is the issue with changing your address that you ran into an error page when you tried to verify the new address? I was investigating possible problems with that function yesterday, and I've raised a problem report to Engineering to take a look at it. But in the meantime, I think this should work as a workaround:

            Have the confirmation email resent to you. Log *out* of Chowhound. Click the link in the confirmation email. It should take you to the CHOW homepage. If you navigate back to your profile, your email address change should have taken hold.

          3. re: Jacquilynne

            Problem here, too. Not going to spam.

          4. No. I'm not just not receiving anything @ all.

            1. Same here, I even tried to resubscribe

              1 Reply
              1. re: Ferrari328

                I did the same thing, and it didn't fix anything.

              2. Hi kwass and Ferrari328.

                This issue hasn't been widely reported, and we were unable to reproduce it on our end, but we'll keep looking for the problem.

                1 Reply
                1. re: DeborahL

                  Thank you so much, because it's incredibly frustrating!

                2. Has anyone figured this out yet?

                  2 Replies
                  1. re: kwass

                    Unfortunately, no. We're working on figuring out on our end if there are any problems, but we're unable to reproduce anything. Most users are not reporting any problems, either.

                    If you do have another email address (or could create one), perhaps try switching your default email to that address, and see if it works. If it does, you could next switch it back to the one you were using previously and see if that solves the problem. Hearing results of this test would at least give an idea of whether the problem is with your account, our email-sending software, or your email on the receiving end.