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Chowhound E-mails

kwass Mar 3, 2013 04:37 PM

For some reason I've stopped receiving emails when posts are made to threads that I'm a part of. I checked my account and I'm still signed up to receive emails. Can anyone tell me how to fix this?

  1. Jacquilynne Mar 3, 2013 05:07 PM

    Any chance they're ending up in your spam folder?

    7 Replies
    1. re: Jacquilynne
      fldhkybnva Mar 21, 2013 02:43 PM

      I'm having the same issue. They are not going to my spam folder. I tried to update the email address and that didn't work as well though I did receive the email from Chow to verify the new address.

      1. re: fldhkybnva
        kwass Mar 21, 2013 02:59 PM

        I tried to change my email as well, and that didn't work. And like you, mine aren't going to my spam folder either. I'm simply not receiving them :(

        1. re: kwass
          fldhkybnva Mar 21, 2013 05:13 PM

          I guess it's just us :) They worked fine this morning and then nothing since then.

          1. re: fldhkybnva
            kwass Mar 21, 2013 06:32 PM

            Weird!! And like I've said previously, so incredibly frustrating!!

          2. re: kwass
            fldhkybnva Mar 22, 2013 05:08 PM

            Mine are working.

          3. re: fldhkybnva
            Jacquilynne Mar 23, 2013 12:16 PM

            Is the issue with changing your address that you ran into an error page when you tried to verify the new address? I was investigating possible problems with that function yesterday, and I've raised a problem report to Engineering to take a look at it. But in the meantime, I think this should work as a workaround:

            Have the confirmation email resent to you. Log *out* of Chowhound. Click the link in the confirmation email. It should take you to the CHOW homepage. If you navigate back to your profile, your email address change should have taken hold.

          4. re: Jacquilynne
            DuffyH Mar 21, 2013 06:53 PM

            Problem here, too. Not going to spam.

          5. kwass Mar 5, 2013 06:45 PM

            No. I'm not just not receiving anything @ all.

            1. Ferrari328 Mar 6, 2013 12:56 PM

              Same here, I even tried to resubscribe

              1 Reply
              1. re: Ferrari328
                kwass Mar 7, 2013 06:46 PM

                I did the same thing, and it didn't fix anything.

              2. DeborahL Mar 8, 2013 11:29 AM

                Hi kwass and Ferrari328.

                This issue hasn't been widely reported, and we were unable to reproduce it on our end, but we'll keep looking for the problem.

                1 Reply
                1. re: DeborahL
                  kwass Mar 8, 2013 12:45 PM

                  Thank you so much, because it's incredibly frustrating!

                2. kwass Mar 15, 2013 08:20 AM

                  Has anyone figured this out yet?

                  2 Replies
                  1. re: kwass
                    Dave MP Mar 15, 2013 11:59 AM

                    Unfortunately, no. We're working on figuring out on our end if there are any problems, but we're unable to reproduce anything. Most users are not reporting any problems, either.

                    If you do have another email address (or could create one), perhaps try switching your default email to that address, and see if it works. If it does, you could next switch it back to the one you were using previously and see if that solves the problem. Hearing results of this test would at least give an idea of whether the problem is with your account, our email-sending software, or your email on the receiving end.

                    1. re: Dave MP
                      kwass Mar 19, 2013 05:04 PM

                      I'll try that. Thanks!

                  2. L.Nightshade Mar 21, 2013 06:33 PM

                    I stopped receiving emails today, last one was at 5:35 am. I just thought my threads were quiet!

                    3 Replies
                    1. re: L.Nightshade
                      kwass Mar 21, 2013 07:43 PM

                      Are you listening chowhound? It looks like this is starting to be a trend.

                      1. re: kwass
                        The Chowhound Team Mar 22, 2013 08:18 AM

                        DeborahL from CHOW replied over here indicating that they're looking into the issue: http://chowhound.chow.com/topics/895133

                        1. re: The Chowhound Team
                          kwass Mar 22, 2013 08:48 AM

                          Awesome! Thank you Chowhound. Can't wait to get this issue resolved!!

                    2. fldhkybnva Mar 22, 2013 08:10 AM

                      Any luck today?

                      1. DeborahL Mar 22, 2013 11:43 AM

                        Hi everyone. Sorry for the inconvenience this is causing. We're working on fixing it as soon as we can.

                        1 Reply
                        1. re: DeborahL
                          kwass Mar 22, 2013 04:56 PM


                        2. geekmom Mar 22, 2013 12:50 PM

                          Same here, for at least a week. I've tried resetting the "receive emails" option in my settings 3 times with no luck. I will try the 'alternate email address' suggestion and report back here.

                          1 Reply
                          1. re: geekmom
                            geekmom Mar 27, 2013 11:33 AM

                            Hi again. I've changed the email address associated with my account (both of my addresses are with gmail). Still no luck. I'm not getting the messages in spam, because I double-checked the folder - they simply aren't arriving.

                          2. DeborahL Mar 22, 2013 05:44 PM

                            Notifications are working again, so you should be receiving them in your email now. Let us know if you encounter any further problems with them.

                            7 Replies
                            1. re: DeborahL
                              DuffyH Mar 22, 2013 06:45 PM

                              Mine are working now. Thanks! :)

                              1. re: DeborahL
                                kwass Mar 23, 2013 05:20 AM

                                Still not working :(

                                1. re: DeborahL
                                  L.Nightshade Mar 23, 2013 10:46 AM

                                  I received well over 100 emails last night! Not only working again, but it looks like all the missed email has now been delivered.
                                  Thanks. I really appreciate how responsive the CH team is to needs and problems!

                                  1. re: L.Nightshade
                                    kwass Mar 24, 2013 11:18 AM

                                    Why is mine still not working?

                                    1. re: kwass
                                      DeborahL Mar 25, 2013 12:34 PM

                                      Hi kwass. Unfortunately we haven't been able to pinpoint why your specific notifications aren't working, but we'll keep looking into it.

                                      1. re: DeborahL
                                        kwass Mar 25, 2013 01:55 PM

                                        Thanks! But I want to update you on what's been going on. The email address I use is a hotmail account. I switched my email address to a gmail account (an extra account which I never use), and I started getting the notifications. When I switched it back to my regular email account (the hotmail one), I stopped receiving the notifications again? Could this have something to do with hotmail?

                                  2. re: DeborahL
                                    Fowler Mar 25, 2013 07:53 PM

                                    They are? What exactly was "fixed"? As I mentioned below, I am still not receiving notifications.


                                  3. Fowler Mar 24, 2013 07:42 PM

                                    I reported this issue to Chowhound quite a while ago. I reset my account and even added the address the notifications come from to my e-mail address book so the message would not appear as spam and I still am no longer receiving notifications.

                                    Oddly when someone from the CH team sends me an e-mail regarding one of my posts that always is received on my end but I still do not receive post reply notifications even though my account is set up for them.

                                    1. DeborahL Mar 26, 2013 03:26 PM

                                      Hi kwass and Fowler. We're not sure why your notifications aren't getting through, but we're continuing to look into it. In the meantime, a workaround might be to try using an alternate email address.

                                      1. DeborahL Mar 27, 2013 04:06 PM

                                        Hi kwass and Fowler. Let us know if you start receiving notifications now. We might (*might*) have found a solution related to your specific addresses, which looked like they may have been getting hung up in our third-party email client.

                                        geekmom, I'm sorry to say we haven't been able to track down any possible issues with your address so far.

                                        11 Replies
                                        1. re: DeborahL
                                          Fowler Mar 27, 2013 04:17 PM

                                          Problem solved for me, DeborahL. Thank you very much!

                                          1. re: DeborahL
                                            kwass Mar 27, 2013 04:39 PM

                                            I just started getting them. OMG!! Thank you soooo much!!

                                            1. re: kwass
                                              DeborahL Mar 27, 2013 04:46 PM

                                              So glad it worked!

                                              1. re: DeborahL
                                                kwass Mar 27, 2013 05:56 PM

                                                Not as glad as me :) Thank you again!!!!!

                                            2. re: DeborahL
                                              geekmom Mar 27, 2013 06:13 PM

                                              What a pain! Thank you to the team for your efforts so far in fixing this issue, and I do hope that my notifications start to come in soon. I miss them!

                                              1. re: DeborahL
                                                Ferrari328 Apr 6, 2013 06:08 AM

                                                I still don't receive any email notifications.

                                                1. re: Ferrari328
                                                  geekmom Apr 6, 2013 08:38 AM

                                                  Yep, same here :-(

                                                  1. re: geekmom
                                                    Jacquilynne Apr 8, 2013 12:49 PM

                                                    I checked your accounts, Ferrari328 and geekmom, and neither of you appear to subscribed to Notifications. You can check by viewing your profile and then choosing 'settings' and 'chowhound' to see the setting.

                                                    If you try resubscribing, does that work, or does the setting just disappear again after you reload?

                                                    1. re: Jacquilynne
                                                      geekmom Apr 8, 2013 02:17 PM

                                                      That's odd!

                                                      I've just clicked the box, and will let you know whether the notifications return.

                                                      Meanwhile, the last 3 or 4 posts I've tried to make have not worked so I suspect CH staff may be a little busy with other issues at the moment...

                                                      1. re: geekmom
                                                        Jacquilynne Apr 8, 2013 02:30 PM

                                                        I'm replying to you now -- hopefully you'll receive a notification about this!

                                                        1. re: Jacquilynne
                                                          geekmom Apr 8, 2013 02:34 PM

                                                          yes! I got the notification! Thank you.

                                              2. kwass Aug 10, 2013 05:22 AM

                                                Well, it's happened again. I'm not getting e-mails when posts are made to threads that I'm involved in.

                                                2 Replies
                                                1. re: kwass
                                                  DeborahL Aug 12, 2013 09:57 AM

                                                  Hi kwass, thanks for alerting us to this problem; it should be fixed now.

                                                  1. re: DeborahL
                                                    kwass Aug 12, 2013 12:31 PM

                                                    It is fixed now. Thank you so much Deborah!

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