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Functionality Changes Released Monday, Jan 28

mudaba Jan 28, 2013 03:07 PM

We released four changes to the way discussions work today that I wanted to describe to you here. These are not huge changes, but they may be slightly confusing initially for users, especially those of you who are used to the way "already read" has worked historically.

1. As a logged-in user, when you've read an entire discussion, that discussion will now be in a fully collapsed state. In the past, it was in a fully expanded state. We have changed this in order to make it clear that collapse works to help distinguish what you've read. You can expand a fully collapsed discussion by clicking on the + button at the top of the page.

2. We have added a new feature that allows users to hide nested replies if they choose to. You can do this by clicking the > next to the number of replies at the top of the discussion. Logged-in users will have "show all nested replies" as their default. If you would like to have a "hide nested replies" as your default view, you can set that yourself in your profile. Go to Profile, then click Settings, then click Chowhound. On that tab, you will have a choice about your "Default View."

3. When you reply to the original post on a discussion, your reply will now show up to you at the top of the page. If you view the page again, it will appear in chronological order with the other replies. This is only for replies to the original poster.

4. We have moved the login to a stand-alone page which is secured. This is as added security measure to protect user e-mail addresses and passwords.

Thanks for your continued feedback, and for being loyal users of Chowhound,

Meredith

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  1. g
    GH1618 Jan 28, 2013 03:31 PM

    Feature 1 seems to work. Now if you would just replace "+" with "-" after expanding, so that I can collapse it manually, I'll be happy with that aspect of the implementation.

    1. LindaWhit Jan 28, 2013 03:32 PM

      PROBLEM:

      An issue seems to have cropped up. In two separate threads, I've wanted to expand *just* the comment to which someone was replying, and it won't expand. You used to be able to click on the first line showing in the nested reply, and it would expand.

      For instance, for *this* particular post where mariacarmen is responding to something I had written earlier (and was now collapsed....

      http://chowhound.chow.com/topics/8879...

      I clicked on the text in my reply - and nothing happens. NONE of the collapsed *individual* comments will expand. I don't want to expand the entire thread. I just want to expand one or two on an as-needed basis. I hit refresh, and all posts are now collapsed. And *nothing* will open up. That makes no sense.

      19 Replies
      1. re: LindaWhit
        f
        foodieX2 Jan 28, 2013 03:35 PM

        Linda- I just noticed that too. I thought there was something wrong and kept trying to refresh, etc. Agree that does not make sense at all!!!

        1. re: foodieX2
          LindaWhit Jan 28, 2013 03:38 PM

          And it JUST seemed to happen - no problem when I was at work an hour earlier. When I tried to log on this evening at home, there were problems. I'm assuming they were firing up the new log-on screen and the entire site was "on hold" while they added the changes.

          But mudaba, this is a *really* serious issue to not be able to expand an individual comment. In threads that get to 200 to 400 posts long, I most certainly would never expand the entire thread to read just ONE post. It would be impossible to find in such a long thread.

          1. re: LindaWhit
            meshane Jan 28, 2013 03:55 PM

            Hi LindaWhit,

            I just saw this. It seems to happen when there is a #first_unread in the URL. We're looking into it.

            1. re: meshane
              LindaWhit Jan 28, 2013 04:03 PM

              Yup, that's showing for your post (I clicked at the # showing for the # of posts in the thread, and that's in the URL).

              Thanks so much for checking it out.

              1. re: LindaWhit
                meshane Jan 28, 2013 04:19 PM

                For now, I recommend clicking on the thread title from a category page instead of number of replies or last replies column. We'll get a fix out as soon as we can. Sorry for the inconvenience.

                1. re: meshane
                  LindaWhit Jan 28, 2013 04:22 PM

                  Sounds good. That's the way I *used* to access the threads and then hit the PgDn button to quickly scan through to find new comments.

                  Much appreciated for the quick responses, meshane.

        2. re: LindaWhit
          mudaba Jan 28, 2013 03:39 PM

          Strange, LindaWhit. I'm not seeing that at all. When I go to a partially read discussion, or a fully read discussion, I can click any of the collapsed posts and they open, just as they always have. Which browser are you on? We can test for exactly what you're experiencing. Thanks,

          Meredith

          1. re: mudaba
            LindaWhit Jan 28, 2013 03:44 PM

            I'm on Chrome, whatever the latest version is.

            AND - something else just happened. I posted a reply to chowser here:

            http://chowhound.chow.com/topics/8875...

            And when I hit the button to post...EVERY post above chowser's post expanded on that thread. And same thing just happened in this thread - the entire thread has expanded.

          2. re: LindaWhit
            Engineering Jan 28, 2013 05:35 PM

            Expansion of individual posts should now be fixed. Thank you for the quick report, and please let us know if anything else is awry.

            1. re: Engineering
              f
              foodieX2 Jan 28, 2013 05:42 PM

              It wont let me open the individual posts in this thread. I am using safari.

              1. re: Engineering
                LindaWhit Jan 28, 2013 06:14 PM

                Thanks, Engineering - it does seem to be fixed!

                1. re: LindaWhit
                  meshane Jan 28, 2013 06:16 PM

                  Thanks LindaWhit,

                  We hope to fix the 2nd issue you reported later this week.

                  1. re: meshane
                    LindaWhit Jan 28, 2013 06:19 PM

                    Great, thanks.

                2. re: Engineering
                  LindaWhit Jan 28, 2013 06:16 PM

                  HOWEVER....are all posts above the one a user posts supposed to then expand when a user hits Save? That continues to happen - the screen bounces around a bit as they're all expanding and then it settles back on the post I left.

                  1. re: Engineering
                    Melanie Wong Jan 29, 2013 09:54 AM

                    I'm not able to open individual posts either.

                    Firefox/Mac OS

                    1. re: Melanie Wong
                      Melanie Wong Jan 29, 2013 10:13 AM

                      After testing more than a dozen threads before posting the bug, 18 minutes later, the next five threads I open work fine for opening individual posts, including this thread.

                      ETA: No, still not working when opening threads for first unread post.

                    2. re: Engineering
                      meshane Jan 29, 2013 03:23 PM

                      foodieX2 and Melanie Wong,

                      We just released another update. There is a slight chance that this will fix the issue you're seeing, although I'm a little surprised you are still seeing it at all. We're not able to reproduce it here. It's worth taking another look, and if you are still seeing it, please report back with your OS and browser (I know you've already done this mostly), the full url where you are seeing it, and the steps you take to reproduce it. It sounds Melanie Wong like you're seeing this only when you click on the reply count field for an updated discussion and have "#first_unread" in the url, which is what I was seeing previously? Is that correct?

                      1. re: meshane
                        Melanie Wong Jan 29, 2013 06:31 PM

                        Seems to be working as intended now, thank you. Yes, it was only a problem for threads with "#first_unread" in the url, and I tried with threads I participated in and those I'd not across a few boards.

                        1. re: meshane
                          f
                          foodieX2 Feb 3, 2013 07:19 PM

                          Sorry for the delay. Yes it is working now, It seemed to be an issue when I clicked on the new thread option

                    3. c oliver Jan 28, 2013 03:42 PM

                      Showing my ignorance, but I don't know what a "nested reply" is.

                      1 Reply
                      1. re: c oliver
                        m
                        masha Jan 28, 2013 03:45 PM

                        I assume they mean an indented reply to a comment posted to someone other than the OP -- like this repy to your comment. And, if someone replies to me, it will indent -- i.e., "nest" -- even further.

                      2. h
                        HillJ Jan 28, 2013 03:50 PM

                        we'll all need to learn how to hit and use faithfully the addition of a # replies button on the side of any individual comment in order to read every reply.

                        For instance, Linda has 4 replies in this thread and before I hit her nested 4 replies I couldn't follow the entire conversation...to understand a) what was going on and b) what had already been said.

                        7 Replies
                        1. re: HillJ
                          Dave MP Jan 28, 2013 04:02 PM

                          If you're a logged-in user, you have a choice of viewing discussions in two ways:

                          1) Only show top-level responses to the original post. If you choose this option, you'll need to press the expand button to see the nested responses, as HillJ describes.

                          2) Show all responses. If you choose this option, you'll always see every response displayed. This means that the view you'll have of discussions won't be changed in this release.

                          You can access your settings in Profile > Settings > Chowhound.

                          As mudaba mentions above, all non-logged in users will see View #1. All logged-in users who joined the site before January 28th will have a default of View #2, though they can change it if they'd like.

                          1. re: Dave MP
                            h
                            HillJ Jan 28, 2013 04:13 PM

                            The improvements/new features to My Profile, tab and subtabs, (including a Chowhound subtab to adjust personal preferences) is terrific and the start of a whole new way to read threads I imagine.

                            1. re: Dave MP
                              jen kalb Jan 30, 2013 02:20 PM

                              wondering why would anyone not want to see all nested replies as a first preference? much of the time the response location of thread participants is fairly arbitrary with folks getting activated to jump in to discussions and provide their content at random locations. especially when there is no "reply to original post" option right there. To me, this is a refinement without a real rationale for new users which will reduce what they see when they dont refine their site access. For example, I wouldnot have a clue what was happening unless I read this thread.. So maybe we should be keeping it simple and have the open all the default setting for everyone.

                              1. re: jen kalb
                                Melanie Wong Jan 30, 2013 02:45 PM

                                Here's a further complication: This post http://chowhound.chow.com/topics/8883... shows <16 replies in the lower right corner. I can toggle to show no replies or 8 replies currently. Where do I find the full 16? Or should I only be counting the 2 replies that are in direct response to that post? If that's the case, why state that there are 16?

                                1. re: Melanie Wong
                                  Engineering Feb 1, 2013 11:11 AM

                                  I'm seeing 16 replies nested under that post- nine in the branch that starts with Ipsedixit, and seven in the branch that starts with violatp. Are you seeing something different on your end?

                                  1. re: Engineering
                                    Melanie Wong Feb 1, 2013 11:34 AM

                                    The branch that starts with ipsedixit was missing, all but this one from greygarious. Since it was in reply to mike2401, I tried clicking on "mike2401" and the cursor shot up to the top of the replies and not to a post by mike2401, which implies that that post had been removed.
                                    http://chowhound.chow.com/topics/8883...

                                    Looking at it today, the branch has been restored. But I checked it three times before posting the bug two days ago, and it was not there that I could find.

                                    1. re: Melanie Wong
                                      Engineering Feb 1, 2013 12:00 PM

                                      Sounds like a bug in the new feature that we fixed yesterday. It shouldn't happen again- sorry for the confusion in the interrim.

                          2. j
                            jujuthomas Jan 29, 2013 06:40 AM

                            I love #3, thank you!

                            Today I'm not seeing the "reply to original post" link at the bottom of the thread. has that been removed?

                            Thanks.

                            2 Replies
                            1. re: jujuthomas
                              LindaWhit Jan 29, 2013 07:27 AM

                              juju, that's been missing since the larger reformat. Not sure if they're going to have it return, although it makes a LOT of sense. You have to click "To the Top" and *then* reply.

                              1. re: LindaWhit
                                j
                                jujuthomas Jan 29, 2013 08:25 AM

                                Thanks Linda, I guess that just sank in this morning, LOL.

                            2. h
                              HillJ Jan 29, 2013 07:38 AM

                              The ability to edit in an AOL formatted browser is no longer functioning in this release. Just in case AOL matters to anyone. Once you contribute a comment to a thread refreshing it while on the page or leaving that OP and coming back will not reopen your specific comment to edit it.

                              AOL is not user-friendly but sometimes a quick fall back log in when I'm btwn work screens.

                              The current log in design does not hold your sign in for long,even if you hit remember me (& I thought this was fixed).

                              Otherwise, the release is working like a champ for me in FF, Chrome, Opera and IE.

                              1. jrvedivici Jan 29, 2013 08:01 AM

                                Is it just me who is experiencing the "bounce up" affect after posting. I'm not sure how to explain it but once I post the screen scrolls a bit then kind of bounces to a stop at my finished text. Sound accurate? Well it's making me a little sea sick I think. lol

                                16 Replies
                                1. re: jrvedivici
                                  h
                                  HillJ Jan 29, 2013 08:11 AM

                                  Yes I'm getting the bouncy bounce with every new post.

                                  1. re: jrvedivici
                                    LindaWhit Jan 29, 2013 08:45 AM

                                    jrvedivici, I had noted that further upthread. I think meshane said it was going to be looked at and fixed.

                                    1. re: LindaWhit
                                      jrvedivici Jan 29, 2013 12:16 PM

                                      My apologies Ms.(rs) Whit in missing that you had already brought this point up. Now with two of us complaining about it maybe they will get to it twice as fast!! (joke)

                                      1. re: jrvedivici
                                        LindaWhit Jan 29, 2013 12:33 PM

                                        :-D I hope so. As someone else said, it gets a little nausea-inducing with the bouncy-bounce. Feel a little like Mudd, the Wonder Dog:

                                        http://www.youtube.com/watch?v=tU9RSN...

                                        1. re: LindaWhit
                                          jrvedivici Jan 29, 2013 12:42 PM

                                          Ironically I believe it was me that noted that further up thread that it is making me slightly sea sick! :-)

                                          1. re: jrvedivici
                                            LindaWhit Jan 29, 2013 12:50 PM

                                            LOL! Then we're in the same boat, jrve!

                                            1. re: LindaWhit
                                              Gio Jan 29, 2013 01:04 PM

                                              Well move over you two, wouldja? I thought I was alone in this boat. Sadditionaly, not only do I get The Bounce, but when It comes to a rest It stops at the post just Above mine...

                                              1. re: Gio
                                                LindaWhit Jan 29, 2013 01:17 PM

                                                We're gonna have GREAT fun in our Bouncy House, Gio!

                                                1. re: LindaWhit
                                                  Gio Jan 29, 2013 01:22 PM

                                                  http://blog.gobouncy.co.uk/wp-content...

                                                  1. re: LindaWhit
                                                    jrvedivici Jan 29, 2013 03:57 PM

                                                    There you happy you got sole recognition for being the one who identified the problem like Gio and I don't even exhist. Oh and don't think I didn't notice my lack of an invite to the bouncy house!

                                                    1. re: jrvedivici
                                                      LindaWhit Jan 29, 2013 04:00 PM

                                                      :-P And we're already BOTH in the bouncy house (or on the bouncy boat) - so we're all getting nauseous together, jrved.

                                                      (And I didn't post my original reply to you to get sole recognition - just letting you know that meshane had noted the issue and they were working on it!)

                                                      1. re: LindaWhit
                                                        jrvedivici Jan 30, 2013 11:20 AM

                                                        Ehhhheeeemmmm excuse me Ms.(rs) Whit I'm still bouncing can you please use your powers of persuasion to get this problem fixed!?!?!?!

                                                        If not I'm going to be bringing a very large pin to your bouncy house!

                                                        1. re: jrvedivici
                                                          LindaWhit Jan 30, 2013 11:30 AM

                                                          I gotz nuthin', jrved. Although I could do the :::::Veruca Salt foot stomp::::: if you like.

                                                          And it's Miss. Or Ms, I suppose. But I'm kinda old-fashioned when it comes to stuff like that. :-)

                                                          1. re: jrvedivici
                                                            Gio Jan 31, 2013 05:48 AM

                                                            I just bounced too, Junior. It's too early in the morning for this...

                                          2. re: LindaWhit
                                            meshane Jan 29, 2013 02:29 PM

                                            We hope to release a fix for the issue that LindaWhit pointed out shortly. This will hopefully also resolve the issue you're seeing with bouncy posts. We did have to make some changes to how the page scrolls in certain situations because of hidden posts, so there may be some lingering issues to iron out, but hopefully the coming release gets us pretty close. Let us know otherwise.

                                            1. re: meshane
                                              Allstonian Feb 1, 2013 07:39 AM

                                              Still getting bouncy posts.

                                        2. Robert Lauriston Jan 29, 2013 08:19 AM

                                          "When you reply to the original post on a discussion, your reply will now show up to you at the top of the page. If you view the page again, it will appear in chronological order with the other replies. "

                                          That's very confusing. I suggest you drop that.

                                          Please get rid of the weird bounce as well.

                                          4 Replies
                                          1. re: Robert Lauriston
                                            512window Feb 1, 2013 03:43 PM

                                            If you're counting votes, I'm with Robert. The fact that I can't tell where the system is putting my post makes me reluctant to post anything.

                                            And the whole system is bouncy. At this point, I've accepted it as a feature, but it would be nice if it didn't bounce so much.

                                            1. re: 512window
                                              jrvedivici Feb 1, 2013 05:22 PM

                                              I agree with the placement issues as well.

                                            2. re: Robert Lauriston
                                              c
                                              calumin Feb 6, 2013 08:16 PM

                                              I agree with Robert here. I have two main comments on the way posts are now behaving on the site:

                                              1) I never know what the order of posts are anymore. They keep moving around. It would be much better to have consistency so that posts stay where they are and that they don't get reordered.

                                              2) I don't understand the logic of opening a thread and seeing it in collapsed state. The point of opening the thread is to see the posts -- why do you force users to click another button to get to the default desired behavior? I can maybe see exceptions if a thread has 200 or more posts but in general I don't see why you by default hide what users want to see by clicking the link.

                                              1. re: Robert Lauriston
                                                b
                                                BAnders Feb 7, 2013 08:26 AM

                                                Another +1 to Robert's observation, and agreement with both of calumin's points. The straight chonological placement that was in place before this functionality change was utterly logical and easy to follow. Now I find myself hunting around for new posts in a chain whether I have posted or not. The order is all over the map.

                                              2. v
                                                Violatp Jan 29, 2013 01:20 PM

                                                If it's a new discussion to me, will it be fully expanded? There are interesting older threads that I'd like to read through but clicking open each response is tedious...

                                                13 Replies
                                                1. re: Violatp
                                                  LindaWhit Jan 29, 2013 01:26 PM

                                                  Violatp, scroll to the top of those old threads, and look for the black Plus sign. Click that, and all posts will expand.

                                                  1. re: LindaWhit
                                                    v
                                                    Violatp Jan 29, 2013 01:39 PM

                                                    Awesome, thank you!

                                                    1. re: LindaWhit
                                                      mirage Feb 10, 2013 06:06 PM

                                                      It's driving me crazy but for the life of me I can't find the black plus sign - where exactly is it???

                                                      1. re: mirage
                                                        h
                                                        HillJ Feb 10, 2013 06:14 PM

                                                        Look to the the left side of this page, directly above the first comment. You'll see a black plus sign and the # of posts printed. Hit the plus sign and the entire thread (comments) opens.

                                                        1. re: HillJ
                                                          mirage Feb 10, 2013 06:18 PM

                                                          Nope, not there. Okay, it must be my computer. I use Firefox, and have Ad Aware installed...

                                                          1. re: mirage
                                                            mirage Feb 10, 2013 06:23 PM

                                                            Figured it out - loong ago I had blocked some obnoxious visuals - apparently that blocked the black plus sign too! Weird. Thank you for your help!

                                                            1. re: mirage
                                                              LindaWhit Feb 10, 2013 06:38 PM

                                                              You should be able to adjust your ad blocks to *not* block the plus sign. Full block will probably get rid of the + sign, but maybe dial it down a bit to allow it to show?

                                                              1. re: LindaWhit
                                                                mirage Feb 10, 2013 06:45 PM

                                                                I'm not terribly technologically savvy - I'm just happy we were able to figure it out! It's frustrating to not see what everyone else seems to be able to, and not know why that is.

                                                                1. re: mirage
                                                                  h
                                                                  HillJ Feb 10, 2013 08:26 PM

                                                                  glad it worked out for ya, mirage! depending on what browser i'm using the site appears different. plus the wonky glitches that happen from time to time. just adds to the amusement around here!

                                                    2. re: Violatp
                                                      meshane Jan 29, 2013 02:26 PM

                                                      If it's a discussion you've never read, it will load fully expanded. Nested replies may be hidden in that case if you have set your preferences that way. Otherwise it should look pretty much the same as what you're used to.

                                                      1. re: meshane
                                                        jen kalb Jan 30, 2013 02:22 PM

                                                        as noted above, I dont get the "why" of this default preference. It should be flipped because it really does not reflect the way folks use the site.

                                                        1. re: jen kalb
                                                          Melanie Wong Feb 5, 2013 01:29 PM

                                                          I supposed that not viewing nested replies will make it faster to scan down a page on mobile view.

                                                          Yet I have to wonder if new posters have trouble finding the hidden from view reply button and continue to reply to the OP like this one, maybe nested replies will become a thing of the past.

                                                          http://chowhound.chow.com/topics/8754...

                                                          1. re: Melanie Wong
                                                            jen kalb Feb 11, 2013 08:36 AM

                                                            to me its obvious that new posters will not find obscure options like a hidden from view reply button> All of these new options are as inscrutable to a user as they may appear elegant to the designers. I cant see any virtue at all to adding to the complexity of seeing what people are saying when that is what they are coming here for

                                                    3. h
                                                      HillJ Jan 29, 2013 06:33 PM

                                                      Have I misunderstood the point of a Remember Me box at log in? Isn't it there so you don't have to keep logging in? That you'll remain signed in for "awhile" if not, what is the Remember Me box for?

                                                      1. m
                                                        mselectra Feb 1, 2013 07:33 AM

                                                        Not sure if my problem/bug is related to these changes, but might be so asking here -- and wondering if this is happening to anybody else:

                                                        Occasionally, but not always, when I go to a discussion I've been to before that has new posts since I was last there ALL the replies are collapsed, so that I can't tell which ones are new to me. (Well, I can go through and expand the new-to-me ones, if I remember when I was last on the discussion.) Not the biggest deal in the world, but it's also not how it's supposed to work, so wanted to ask about it.

                                                        I'm on a pc with firefox, most recent version I think.

                                                        3 Replies
                                                        1. re: mselectra
                                                          Gio Feb 1, 2013 07:38 AM

                                                          That's been happening to me too, for quite a while now. I'm on FF as well. Sometimes all the posts are collapsed and sometimes they're all open. Now that's the real pain.

                                                          1. re: Gio
                                                            s
                                                            soccermom13 Feb 2, 2013 06:27 AM

                                                            Ditto for me, Gio. And I use Firefox too.

                                                            1. re: soccermom13
                                                              Allstonian Feb 2, 2013 03:08 PM

                                                              Same thing is happening to me - I just went to a thread I'd been following with several new posts but found all collapsed. Had to open all of them and then work out which ones were new to me. Unlike the folks above, I'm using Chrome.

                                                        2. angelo04 Feb 3, 2013 04:21 PM

                                                          One issue I have come across is when I need to log back in the log in link does not always appear. It may reappear if I refresh the page but only some times. Very weird.

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