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Warranty Experience With Cuisinart, Calphalon or All-Clad

  • p

Hi - new here and looking for some insight. Currently we are overloaded in a small house, multiple sets and misc. pieces from my fiance and I. We have 5 fry pans and we use 1! Recently, in lieu of cleaning, I tossed our 4qt saute pan in the trash. It was a non-stick way past it's prime. We just got a 7.5 qt Lodge Dutch oven and have had 10" bare cast iron skillet. So I imagine tossing everything except the oven and skillet (even the stuff in storage I haven't mentioned).

We cook a meal almost every night, most nights even enough for lunch leftovers. We are very willing to spend up, but wondering if it's necessary. Another main concern is warranty and the company itself. Sometimes that premium price is worth it in the long run. So my choices are Cuisinart MultiClad Pro, Calphalon Tri-Ply or All-Clad.

I was pretty much set on the Cuisinart until I started reading a few bad reviews about their customer service. They have most of the pieces I want and at great prices...but if in 2 years a handle comes loose, will they even care? A few reviews mention defects or damage, but I can't be sure who is at fault with some. Within a month or so if I notice a pan isn't sitting properly or really is defective, the places I'm shopping at have awesome return policies and they can deal with the manufacturer. I have yet to handle MCP, so I want to order a trial piece to test quality, but I like the stainless lids over the glass of the Calphalon.

I've read up a lot on Calphalon Tri-Ply and it, like the Cuisinart has great reviews, a few mention defects, but I have yet to see Customer Service or warranty complaints. They also have the "stir-fry pan" that my fiance wants, but I don't see the use in such a specialty pan when we could get the 12" skillet which is a bit more universal for our cooking style.

On to All-Clad, performance is great, but how's the warranty? I've read some things where they have stood behind their products 100% and others that state they could give a damn.

For Cuisinart, if in 5 years a pan goes, they are cheap enough to replace..but I shouldn't have too (and I want my SS to match, so if they change things I'll be annoyed, but I'll get over it). Who has had experience in these areas with these brands? Is it misuse or are there significant defects that manufacturers are ignoring?

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  1. I recently had to return my 5.5 quart Le Ceueset for warranty. Some tips.
    the phone number works best early, otherwise you sit in hold forever.....I put my cel on speaker and went about my day. Don't leave a message. They didn't call back..
    I saw the same reviews.....patience is needed....Also, I had a limited selection of colors-Dune, dijon, Cherry-which was fine with me. I really loved the Cobalt, but the dune is brilliant. I had no receipt. I bought mine 6 years ago at the outlet in Orlando and honestly use it 3 times a week. Maybe more...
    I had made a roast and soaked the pot in a basic dish soap warm water solution. I was livid to see a golfball sized piece of coating come off.....
    I would say I was pleased with the way they handled it.....

      1. re: Monch

        So is this all of the companies expectations or just Cuisinart? I own the Cuisinart K-cup brewer and for over 2 yrs there have been no major problems. I had mostly looked on Amazon for reviews (a bunch about bad service), the reviews on places like ChefsCatalog and Cooking.com show no bad reviews, for the product nor the service.

        From what I can gather from that you got the Chefs Classic line? I was looking at MultiClad Pro, but if this the case with all their products I don't know if I can commit. Granted a return to BB&B is easy early on, but again, will a loose handle 3 yrs later be an issue and do I want to deal with it.

        1. re: pam85

          Pam,

          This is one person's experience with one product line within Cuisinart's offering.

          The secondary failure, in my opinion, was the product itself.

          The PRIMARY failure, as observed by me and others, is the company's answers.

          This is only, of course, one person's experience. Please take it for what it's worth.

          Best of luck,

      2. The vast majority of my All-Cad was purchased 30 to 40 years ago. Lived near the factory. I have returned two pieces. No questions asked. Took 4 to 6 weeks, but then I figure I am not in charge of the production schedule, nor am I paying for the shipping.

        The 2 quart pot was returned as the aluminum rivets eroded away after over 20 years of use. I dropped the oval skillet perfectly and the handle broke due to improper annealing resulting in a crystallin fault line. According to my father the metallurgist from US Steel. Fifteen years of use.

        Now that I have come across some Emeril All-Clad, I understand why there are so many complaints concerning the slippery narrow handles. I would advise to try all of your preferences in a store or at friends before picking one.

        1. I'm no longer a fan of Calphalon because the product has changed so much since being bought out by Newell-Rubbermaid but warranty service has always been excellent. A few weeks back I sent in a very old Windsor pot. Less than a week later I had a new 1.5 Qt sauce pot as the Windsor pot had been discontinued. Hard to complain about that. You can fill every thing out on-line. No setting on hold, no need to dig up old receipts.

          1. Bought myself a basic set of non-stick Calphalon MAY years ago... probably close to 20?? Then probably 12+ years ago, 2 C skillets... set at BB&B... maybe $49.99?

            After hearing/reading about their return/replacement policy, took them up on it back in March of 2012. I DID have to pay to send of the 2 skillets and FAVORITE sauce pan from original set. Skillets just weren't as non-stick as they started and sauce pan was showing wear... from non-stick safe tools... plastic, wood, no metal. Had NO receipts and about 7-10 days later got BRAND NEW replacements. Skillets and exact exchange, sauce pan same size but original was no longer being made. One of these days, gonna box up the stock pot that came with original set and return.

            1 Reply
            1. re: kseiverd

              Want to second this about Calphalon, they're the best. Easy return, no problems and received new replacement.

            2. @ TraderJoe and kseiverd
              That is amazing customer service if you ask me, a company that stands behind their product seems to be a rare thing. Paying shipping one-way is a fine compromise considering what you got back, especially considering how long you've had your original pieces.

              I think the Calphalon is a great deal & great quality for the 2 of us. We cook a lot, but take care of the pieces we own, so hoping this purchase can last until it becomes a hand-me-down or I just want something "new." It can be my gateway to All-Clad or some of the better European brands.

              And coming from basic Farberware sets (with annoying loose handles) and hand-me-downs, I don't think any of the lines would disappoint. I just like to know that our money is actually buying quality product from a company that cares.

              I appreciate the feedback very much!

              1 Reply
              1. re: pam85

                "That is amazing customer service if you ask me, a company that stands behind their product seems to be a rare thing. Paying shipping one-way is a fine compromise considering what you got back, especially considering how long you've had your original pieces."

                I have no complaints about Calphalon warranty and I've been using the anodized pro for around 20 years. What's really amazing is they even warranty the seconds sold at their outlet stores under the same warranty!

              2. I bought most of my cookware in the 80’s, and 25 years later it was showing its age. Le Creuset and Calphalon honored their lifetime warranties. I had a set of Calphalon anodized. The interior finish was destroyed-pitted bare aluminum (my other half likes to stir with metal forks). The customer service rep told me they would consider any damage other than loss of finish from a dishwasher. Sent my pans in and a couple of weeks later they sent me a new set from a comparable line. A friend had a broken teapot which was discontinued; they allowed her to choose a pan from their current line-she got a sauté pan.
                I called customer service at Le Creuset about my baking pan. One of the wire-type handles was missing and the interior was scratched. The person on the phone asked me questions about the age and condition of the pan & where and when it was purchased. They gave me a service/ticket number, I sent them the pan, and a few weeks later they sent me a new comparable model. In my situation, both companies were fair and easy to work with.

                1. Here's my All-Clad story...

                  We received a 12 inch non-stick fry pan for our wedding some 10 years ago. As any non-stick tends to do, it didn't work as well as the years went by. Last November, I called All-Clad, described the problem, and they told me it was covered under warranty and they would replace it for free (shipping both ways included).

                  However, as the years went by, I discovered that I really didn't need a 12 inch non-stick fry pan, and would rather have a regular stainless steel 12 inch fry pan. So I asked the rep if they would be able to replace the non-stick pan with a regular stainless steel one and she said that they could.

                  So, I now have a brand new 12 inch All Clad stainless steel fry pan.

                  1. Thanks everyone for the responses. From reading them I decided against the better 2 companies, Calphalon or All-Clad. Luckily, I wandered into a HomeGoods a day ago and found a Calphalon Tri-Ply 12" Skillet for $40 (approx 55% off). I couldn't pass it up (though they had a bunch of All-Clad too)...I already started clearing out my cabinet for more pieces. It's easy to cook with and clean and I'm sure we'll be happy for a long time with them. Thanks again!

                    1 Reply
                    1. I had a very good experience with Cuisinart when a pot's non-stick blistered.

                      1. I just had a BAD experience with Calphalon. after reading this thread I was encouraged to send my pan back. It lost its nonstick coating so that it absorbs detergents when you wash it and then food gets a chemical taste when you cook in it. well they sent it right back to me and told me to clean it better! I have over 20 Calphalon pieces and now I'm annoyed I spent so much on them. I'm going to buy All Clad from now on.

                        1 Reply
                        1. re: nyshopgirl

                          Last week one of my Tri-Ply line lids broke. The handle fell off. I called them yesterday, told them what happened. They're shipping a new lid to me, no need to return the damaged lid.

                          Another 'Hound posted a positive experience with their non-stick stuff;

                          http://chowhound.chow.com/topics/904898

                        2. I've never needed warranty service on my All-Clad or Cuisinart items. I don't own any Calphalon.

                          1. Hello Pam, Thanks for your post, it is important information. Who wants to buy from a company that won't even stand behind a brand new product? My sister had put this Cuisinart set on her wedding list until she found out I had bought her the Calphalon Tri Ply Stainless Steel 13 piece set back at Macy's recession fire sale in 2009 and put it away for her along with a matching 3 quart saucier my Mom added and the "double bonus" items. I was going to buy the set again for myself, but in 2010 Calphalon re-tooled the Tri Ply set to make it "induction ready". The changed both the set pieces and the lids, not only did I not like the new lid design, the lids did not sit as well. I was also now concerned that if my sister lost/broke a lid she would wind up with a lid that did not match. Calphalon said they would go so far as to replace ALL the lids of the set if needed, which was a great response on their part and good business. Still needing cookware for me I looked at the Cuisinart reviews here and at Amazon and it seems their cookware has taken a quality hit in recent years and their customer service was not good so I went elsewhere. Please know your post and this thread is greatly appreciated.

                            1. I've never had reason to use warranty service for any of my pans.