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Bad experience at North Division Onion

StuCazzo Dec 31, 2012 12:52 PM

It was a very disappointing experience. It started out nice. The waitress was busy so the manager came over and took our drinks orders so we wouldn't be waiting for drinks. Once the waitress came over she was very pleasant and took our dinner and cheese appetizer order. It went downhill after that. The girl who brought our appetizer over dumped half of the crackers on the floor. The cheese dip was very runny. Taste was OK, but it took us asking 2 different gals to bring the rest of our crackers so that we could finish up the cheese dip. The crackers arrived at the same time as our dinner order. So we really didn't get to enjoy the cheese dip appetizer. My son's quesadilla was bland and cold. I ordered the Rhonda special which was a teriyaki chicken plate. The sauce came on the side? That was odd. I went to pour it over my chicken and rice and noticed that it was PURE soy sauce. Not teriyaki sauce as ADVERTIZED? WTH? I asked our server who told me that they ran out of teriyaki sauce in the kitchen. So instead of asking me earlier if I wanted to order something else they were going to try and pass soy sauce off for teriyaki sauce. Then it got better. Another waitress decided to take it upon herself to bring out another "sauce" that was "like teriyaki" she told me. I think this was some sort of fish sauce. At this point I got pissed and told them if they had told me that they had run out of teriyaki sauce I would have been happy to order something else. Instead they tried to fool the customer with some shenanigans. I was asked if I wanted to order something else at this point. Duh. They gave me the menu and 10 minutes later came back to inquire about what I wanted to order in place of my teriyaki chicken. 10 minutes? No rush here to try and make the customer happy for their screw up. At this point I order a burger. I wasn't very hungry anymore. My burger took about 20 more minutes to come out. I was able to watch the other 6 people in my party finish dinner. By the time the burger came out everyone else at my table was done eating. To top it off, the manager pointed out to my wife that they took my teriyaki chicken off the bill and replaced it with the burger. Nothing beyond an apology. Our entire meal was uncomfortable. My diner was a shambles. Not even a free desert or drink? Where I come from this does not happen. My dinner would have been free.

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    laurachow RE: StuCazzo Dec 31, 2012 01:33 PM

    Might want to add the city to your post title. The PNW covers a lot of territory and it help to ID locations.

    1. gmm RE: StuCazzo Jan 2, 2013 01:27 AM

      I would send an email to their home office. You may just get another apology, or they may try to rectify the situation. Either way, it might make you feel better. Soy sauce is definitely not the same thing as teriyaki.

      http://theonion.biz/contact/

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