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Have you ever been contacted by a business because of your negative review on Chowhound?

If you were, what was the nature of the contact?

- Was it a threat of legal action?
- Providing a response or rebuttal and asking for a retraction?
- Apologizing and asking for a second chance?
- Something else?

What was your response, if any?

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  1. Apologizing and asking for a second chance.

    1. Hi, ipse:

      Several times.

      All apologized. More than one made amends. In all cases, I thanked them. In most, I gave them a second chance.

      Channeling my hero, Mister T, I pity the fool who threatens me with legal action. Is this about the Yelp "missing jewelry" defamation case?

      Aloha,
      Kaleo

      1. No ,only one "negative review" by me on CH and I don't think they respond to anyone,ever,very satisfied with their hostage market.

        However I have been contacted by more than one purveyor thanking me for a fair,comparative review,example or recommendation regarding a dealer or product.To include one that has some store fronts around the US and is very much a mail order,inter-net vendor.They know in spades what I think of my local manager and his staff.After contacting them about it I was offered free shipping rather lose goodwill and a good customer.etc.
        Very much like KA and GE reps have posted on a thread to offer information or help.
        A countless number of purveyors GOOGLE their product/s and service,read here and sometimes respond,mostly in an informative,neutral way.

        1 Reply
        1. re: lcool

          No -- and my email address is in my profile. But I did get an email from a chef/owner of a restaurant I'd written a glowing report about saying he and his co-owner/wife had been feeling down, and then they saw my post and it made their day.

          But then, I rarely write a really negative report -- I'm pretty forgiving about service issues and I pick my restaurants carefully. And like most reviewers, I wouldn't trash a little neighborhood place -- only a relatively high-profile place.

        2. No, but two in Mexico thanked me for a positive review. I have no cred to evaluate restaurants, I simply travel and eat and write if something cool or un-cool happens.

          1. Not on chowhound, but on another, local, board, on which food is one of many topics. The guy asked me to try the restaurant again after not liking it and posting about it. So I went -- still anonymously -- and the food was just as bad, and I posted about it again, and he stopped asking.

            I have been thanked for positive mentions, however (one restaurant I go to knows I'm Jay F).

            14 Replies
            1. re: Jay F

              I let that happen once after a positive post I wrote. Although it led to a friendship with the chef, I realized that it's not for me. I think I've just gotten too old to be interested in notoriety much (once upon a time it was cool to see my name followed by a quote or a reference to something I'd done - now, if asked, I'm background only).

              There are two places in my little Shore town where I suspect the managers "think" they know who I am. At one, after I had written about a particularly bad plate (although generally said good stuff about the restaurant)*, the manager pointed out to me that the dish was no longer on the menu when I returned several weeks later.

              I suppose after all this time contributing here, I now rarely post anything that might be considered "A Review" about a local restaurant. I am always happy to share solid finds with other 'hounds, but unless a place blows me away enough to warrant a significant piece of prose (it's been a couple years since that happened), I either only post some thoughts on a pre-existing thread or simply keep it to myself. That way I avoid the possibility that somebody's gonna be really pissed off when I call their lasagna "low grade dog food" and, perhaps, see through my (not too opaque) veil of anonymity.

              *Totally a topic for another thread, but have you ever focused on only the "good" stuff a place has to offer because, for your own selfish reasons, you hope to keep them there for you?

              1. re: MGZ

                I share the same sentiments, and probably the same age bracket. Carry on!

                1. re: MGZ

                  I often wear a name tag when I dine in the shore area now that say's " Hello My Name Is MGZ"......and you would be amazed at the special treatment I receive!! Don't worry I carry a thesaurus to make sure my vocabulary is up to snuff.

                  Let me ask you all this question, How does someone contact you for a positive or negative review for that matter? Just publicly on the board in response to something you have posted? There is no way to get our email information is there? Ha, I'm such a novice.

                  1. re: jrvedivici

                    It's funny. A couple weeks ago we were out in Asbury and the bartender had the audacity to serve me a martini with *VODKA* in it. Now, that episode is beginning to make a bit of sense . . . .

                    1. re: MGZ

                      Hahahahaha I see you pay attention to details my friend! That's always where you find the devil !!

                      Seriously though how do people/owners get in touch with you regarding your reviews? I've written some good and some bad but I have never heard a word from anyone regarding them.

                      1. re: jrvedivici

                        Some Chowhounds, intentionally or otherwise, make their presence known to a restaurant. Some brazen Chowhounds seem to let the restaurant know that they post on Chowhound, perhaps in hopes of special treatment.

                        If the restaurant recognizes the experience described in a review, it wouldn't be too difficult to track down or communicate with a Chowhound who had made a reservation by phone, email or Opentable, or to communicate with a Chowhound who has posted an email address, twitter or blog address on their profile. And as Harters mentioned, some posters use the same handles on other Boards. Some of those other Boards allow for direct messages.

                        On a tangent, this is a scary example of how one Ottawa restaurateur retaliated after a negative review:
                        http://www.thestar.com/living/article...

                        1. re: jrvedivici

                          Well, my reading comprehension skills were (and likely still are) legendary over there on Peters Place, so . . . .

                          As for contact, I was referring to my experiences with one place that I - relatively junior as a 'hound - mentioned my screenname to some folks who worked there when the subject of this Site came up. The two places that seem to "have an idea", however, I have never said a word to about it. I simply get the feeling that they pay attention. I can't say much about the past year or two, but there were a lot of Shore restaurants that read/contributed to the Boards frequently. Drew* and Brandl, for example, were definitely seriously helpful 'hounds back in the day. I mean, ChefMD is still around.

                          * In fact, if I recall correctly, Drew was the first person to post about the then nascent 10th Avenue Burrito Co.

                          1. re: jrvedivici

                            On your profile, you can post your email address...I assume thats how contact is made.

                            1. re: carolinadawg

                              Ok so I went to someone's profile (MGZ) to see if they had an email listed because I wanted to chastise them for getting my thread removed from the Site Talk board.

                              I couldn't find anywhere on the profile that it gives room or space for someone to list their email address.

                              I then went to my own profile to see how or if I could add an email address to my own profile and I can't find anywhere to do so. Sooooo am I really this dumb or am I missing something?

                              1. re: jrvedivici

                                A number of us put contact information in the space reserved for the address of your blog. It's preceded by "http://" but that's easy enough to ignore.

                                1. re: JoanN

                                  Joan thank you very much and I'll be the first to admit I just realized how "dumb" I am. I don't know on the old format but I just realized that there is a "profile" section to the right of the screen between adds. I was just looking at the navigation bar with "photo's-recent topics-etc." I didn't see/realize there was an actual profile section.

                                  Ok all is good in my world again problem solved!! Thank you!

                                2. re: jrvedivici

                                  Dude, I'm sorry if something I posted got a thread of yours deleted. Most likely, however, someone else "flagged" it and got the Mods attention. I can be a d*ck, but I rarely bitch.

                                  I don't list my email, but the blog spot is where to do it. Sometimes, folks just post that they are placing it there, do so, and take it down after they get the contact they seek.

                                  1. re: MGZ

                                    Dude, no reason to apologize I was looking to privately bust your chops though.....you were the 2nd response to my In favor vs. Not in Favor Poll thread.......after your response/post I got an email saying "We don't think this thread is going very well" and they took it down!!

                                    Hahahaha........no worries here like I said was just going to bust your chops and remembered this conversation and decided to see if you had an email listed. Now I got to chastise you in public!! (joke)

                          2. re: jrvedivici

                            Well, it's pretty easy to find me if you look at my Chowhound profile.

                            And many folk tend to use the same "handle" on different boards - I am Harters on the all boards I use (not just foody ones), except for two where I use my real name.

                      2. I had the owners of a restaurant in Valparaiso, Chile, follow me from Trip Advisor to Chowhound first offering a free meal if I'd reconsider my review and then calling me a liar and saying that I was a jealous competitor trying to harm his business. His post got removed from Chowhound immediately. It was also removed from Trip Advisor, but that took quite a bit longer. And then my negative review was removed from Trip Advisor about a year later with no explanation.

                        1. No. But I was contacted after a negative review posted to TripAdvisor - principle will be the same.

                          Owner offered me a free meal if I'd return and be positive. I declined - partly because I had no plans to visit that part of the country again, and partly because, as I told him, I didnt post a negative review to get a freebie. He then turned nasty suggesting that I was "not what I seem" (yep, your guess is as good as mine what he meant). Long story short, I ended up drawing TA's attention to his abusive messages. Found out later, he had been abusive to another TA contributor. I hope his business dies!

                          With regard to negative reviews on Chowhound's UK/Ireland board (my home board), I doubt whether there are many (any?) owners who read it - there are very few contributors posting reviews to the board and, probably, precious few ordinary customers reading it. It attracts very few of we Britons - perhaps unsurprisingly.

                          1. No. I've posted three or four blatantly negative reviews here and all three or four were deleted by the moderators based on various excuses. (In one case it was because I'd mentioned insects in my drink. In one case it was because I was being "too mean." Etc.)

                            I didn't think actual negative reviews were allowed. Maybe it's just me. But I'm mean, and I don't like insects in my drink. *shrug*

                            1 Reply
                            1. re: davis_sq_pro

                              Our policies at http://www.chowhound.com/topics/367605 explain that we don't accept posts alleging bugs in the food, and why.

                              We don't remove reviews simply because they are negative. We have no record of removing a review from you or sending an email to you saying something was mean, but if you want to drop us an email at moderators@chowhound.com, we can try to figure it out.

                            2. I haven't had anyone contact me about a Chowhound review, but I have had a B&B owner hound me to take down a mostly positive review of their B&B on TripAdvisor. When I told the B&B owner I didn't think it was possible to take down my Tripadvisor review, he sent me a link with instructions for removing a review, so I'm guessing he had previously asked other guests to remove their reviews. I realized this particular B&B probably maintained their top ranking in the region by asking anyone who had written less than perfect reviews to remove their reviews. I removed the review, and submitted a new, more diplomatic review that still included some constructive criticism, so the owner would stop emailing me.

                              1. Not from a review on Chowhound (are there really very many Chowhound restaurant reviews? I have dozens of reviews on Yelp, but when I check the restaurants on Chowhound, ZERO show up. Sad.).

                                But on Yelp I've been contacted twice & offered "gift certificates" to give the places another try. Haven't taken either up on it, because I then feel pressured to amend a poor review simply because the meal was free.

                                Granted, I'm not a professional critic, but I still don't like the situation.

                                1 Reply
                                1. re: Bacardi1

                                  Bacardi1, on CH are these reviews you are referring to original reviews of new found places or "me too reviews" - reviews of well worn or already known haunts?

                                  Yelp is more aggressive - they even contact restaurants that have been reviewed...