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Dec 13, 2012 04:57 PM

Food Service Staff Texting

Is it just me?? I stopped at a local take out restaurant today and I had to just walk out. The person handling the food was standing there texting, then packaging the cooked food. I was completely grossed out. Phones are dirty. People continually touch them and hold them near their mouth and I doubt most people wipe them down very often (I know I don't). I realize that many restaurants have policies against this but it doesn't seem to be a hard and fast rule. Am I just being a germi-phobe or is it disgusting?

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  1. hygiene aside, it's just rude.

    1. It doesn't bother me from a germ standpoint ( I bet there are more unsanitary places those fingers have been before touching my food) but I think it is really rude and disrespectful.

      As a customer, I am getting sick to death of trying to compete for service staffs attention with all phones. Humans in the flesh should come first, IMO.

      1. I recently complained to an owner about the server texting constantly in my presence, which I thought was rude.

        The owner informed me that he had done away with his expensive lease on a POS system, and the servers texted to the expediter in the kitchen.

        It may work for the restaurant, but gives the diner the impression that the server is goofing off and disinterested in the guests.

        3 Replies
        1. re: bagelman01

          then the restaurant should have the servers *mention* that it's their POS people don't assume they're texting their friends.

          1. re: bagelman01

            If the place can't afford a simple POS run don't walk away from it. "You know what? We can't afford kitchen towels so the line cooks just us their jackets to wipe their hands". So what will it be tonight?"

            1. re: Puffin3

              There is a good chance that I will be opening my own restaurant in the next couple of years and there is NO way that texting will be tolerated on the clock.

          2. Mobile devices are here to stay. It's the new norm and like it or not, we have to get used to it. I guess as someone who grew up in an era when using a phone booth on the street corner before sanitizing gel or personal wipes were ever heard of, the germ factor doesn't bother me. The rudeness factor does bother me though, but like I said, it's the new norm and I'll have to get used to it. Just like I've had to get used to people stopping dead on the street to check their messages, send a text, cue up a new song, etc.

            1. never thought about the germ angle, but it's extremely rude, and any manager who allows it is workflow ineffective. New technology or not, personal matters are just that. A workplace is not the environment for "LOL!" or to see how big snooki's ass is can wait for chrissakes. And texting instead of the order system? What resto bagel? Isn't it faster to just walk to the kitchen?