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David Chang is the Man

Hello all. I just wanted to write a quick post to tell you how amazing David Chang from Momofuku Group is. We dined at Daisho last weekend for my birthday and had a pretty bad experience, it wasnt so much the food - the food for the most part was really good, it was the service that ruined the evening for us and resulted in my fiance havign a yelling match with the manager and myself crying foolishly. It was pretty bad.

Anyhoo, last night who did we recieve a call from? Dave Chang himself! From NYC! He spent over 20 minutes talkign to us and apologizing for our experience and we just couldnt believe he took the time out to call us personally. usually you expect an email, if anything... but this was just too much. He also offered our entire group (of 14!) to come back, meet him personally and re-dine. How could we sya no to that? Meeting David would 1) be a dream come true for me a HUGE foodie and having the opportunity to have a birthday do-over is all I could ask for.

David is a stand up guy, true class and a man who values his restaurants, and his patrons. We are so excited to come back for our 2nd visit and I will be posting a very detailed review after our visit. Sorry I cant say when it will be -- i dont want everyone to suddenly flock there to see him :P

Just wanted to share! :)

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  1. Great response - excellent customer service.
    But where's the review? I don't recall you recording the events on the Daisho thread.

    1. Are the servers' heads on display anywhere?

      Kiss-and-make-up still doesn't resolve the dim TO staff issue that could sink it all. Not good.

      5 Replies
      1. re: Kagemusha

        I agree however the fact that David took the time to speak to us and indicated that he would be speaking to all staff - at all levels - to ensure this doesnt happen again is enough for me. Its the holidays - we dont want anyone to lose their jobs over this, we just wanted the higher ups to know what was happening - and evidently he found out and chose to do something about it. The fact that he is comming down from NYC shows to me that he will be personally speaking to the staff about the situation.

        1. re: Kagemusha

          I was at Daisho last night. The service was wonderful. Our server was formerly from Nota Bene and The Hoof. She was great, as were all the others we encountered there.

          1. re: justxpete

            Awesome! I dont think there is going to be the same level of concern we had anytime soon. I think our complaint was taken very seriously and i couldnt see anything like it happening again

          2. re: Kagemusha

            I was there the same night as fluffythemonkey with a party of 4 and except one male server that was very abrupt, the rest of the staff were wonderful.

            1. re: elasticwaistband

              LOL I wonder if you witnessed the commottion at our table. Im glad you had a wonderful night and I hope moving forward it remains the same! :)

          3. How much did you spend the first time?

            1 Reply
            1. re: MissBingBing

              it was a group of 14 - without the drinks (we paid for that was paid for seperately on seperate bills - 2 bottles of wine and probably 20 drinks) it came to around the 700 mark without gratuity. The price was very reasonable for the amount of food we got. we had TONS left over. The manager also discounted 60.00 on the bill.

            2. Hey fluffythemonkey - Have you had your second visit yet?

              13 Replies
              1. re: elasticwaistband

                You can find my 2nd review on yelp. Chow hound didn't really want me to post it here since it's considered special treatment and not a fair review. Review is under Fiorella f.

                  1. re: magic

                    Fluffythemonkey, I am curious - how did David come to know that you weren't happy? Did you call to complain?

                    1. re: millygirl

                      David clearly cares about his restaurants. I think he readour iinitial review - since my name was on it he was able to get our contact info from the reservation form we filled out. That's my thoughts. But who knows.

                      1. re: fluffythemonkey

                        I did not see your initial review? Where was it posted for him to see it? This what I dont understand how he got to know you're weren't happy.

                  2. re: fluffythemonkey

                    Sounds like they treated you incredibly well. A testament to the David Chang's conviction and passion.

                    ps, for those of you that might be curious, Mik Piltz, the former sommelier and manager at Splendido, is now at Daisho. I'd expect the service there to start improving dramatically over the next few weeks/months. I had great, friendly service on my first visit, and adequate but unpolished service on my second. I know Mik will make a significant contribution.

                    _______________
                    www.foodnerds.ca

                    1. re: justxpete

                      I wish all owners exhibited that kind of customer-focused involvement.

                      Outstanding.

                      I hope that manager was dealt with.

                      1. re: magic

                        I agree. We didn't expect even close to the treatment we were given. We told him on the phone that him just taking the time to call us would have been enough. He really is an awesome guy and so easy to talk to. By far this act has restored his place in my heart as my favorite chef.

                        1. re: fluffythemonkey

                          Pretty amazing experience, I'm really happy your nightmare birthday at least led to something truly great :) Well done, Mr. Chang.

                      2. re: justxpete

                        Doing it right is harder than making it right after a fail. Hope you got comped on the rebound.

                        1. re: Kagemusha

                          There's an old adage among marketers in the service industry (caveat: this is just something I learned in a classroom, I do not work in the industry):

                          Customers expect perfection by default but they form their impression of "customer service" on how you handle situations where everything goes wrong.

                          I think this is a perfect example of those forces at work here. And though David probably does not think in exactly those terms, I think he implicitly realizes it.

                          It's impressive. He is an impressive man. I am in awe.

                          1. re: mnajji

                            Very well put and I couldn't agree more.

                            1. re: mnajji

                              "Customers expect perfection by default but they form their impression of "customer service" on how you handle situations where everything goes wrong."

                              Truism alert. They just as often ask, "Why didn't you care enough to make it right the first time?" It's still just adept damage control and not the sharp end of "customer service."

                    2. I'd like to read the original review too!

                      3 Replies
                      1. re: tyatt

                        +1 Where's the original review....was it deleted by the site? or was it deleted by the reviewer? Don't like when sites can delete reviews.

                        As well, reviews with David Chang cooking and VIP service not entirely useful IMO unless he plans on moving here and being here full-time.

                        1. re: LUV_TO_EAT

                          That's fair. That's why it wasn't posted here. You hav . A choice to read the review or not and take from you will from it. Regardless he's not here all the time as most chefs aren't. He made the best of a bad situation and he remedied it. I highly doubt he can control everything that happens in every restaurant. He did good in my books. You can feel however you wish.

                          1. re: LUV_TO_EAT

                            It is good to know that David Chang is a really awesome guy.

                        2. Wow this is a great story...so different than when my friend and I had problems at Shoto and essentially no response from management =S

                          1. fluffythemonkey, I cannot find your original review on Yelp. What happened to it?