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Dec 11, 2012 02:47 AM

New site design - epic fail!

I have to say that I hate the new page layout for the site. The title font is way too big and limits the number of topics available per page. I find it hard to believe that this passed any usability testing with PC users.

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  1. It really is an epic fail.

    What were they thinking?

    1 Reply
    1. That's pretty much always the case when a site redesigns, people hate it because their eyes are used to the old format, takes a while to make the adjustment.

      11 Replies
      1. re: redfish62

        It's not just a matter of getting used to it. It's harder to use.

        1. re: redfish62

          I go to many (dozens) of new sites each day. No site makes my eyes hurt. This terrible redesign does. I am just typing in this box right now and it is HORRIBLE. This is my last post until they fix the colour scheme.

          1. re: redfish62

            That's not an argument on the merits. People can get used to the most amazing discomfort, even physical pain. A good web design for a forum like this should feel right the first time you see it, and be immediately usable without the need for help or FAQ.

            1. re: redfish62

              I am sorryy, but I completely disagree.

              This new design is a complete waste of screen real estate. It is also well-know in usability testing that people don't want to page. Why would the redesign cut the number of posts displayed per screen which requires the user to page more to see the same amount of data..

              1. re: NE_Elaine

                Actually, it is a perfect fit to the real estate of an iPad in portrait mode, so a more accurate complaint would be that it is biased in favor of tablet users to the detriment of those with conventional desktop displays.

                1. re: GH1618

                  I do not have an iPad and my laptop is not used much now (thanks to my two year old who pulled off nearly 25 keys), but I have to agree with you on the new format being tablet oriented. Using the site on my Kindle Fire HD, I really have hardly any complaints and I enjoy using it as much as I did the former version. On my Samsung Galaxy S phone, though, it is horrible in that the font is HUGER THAN HUGE. Maybe I will have to rev up my dreadful, half-keyless laptop to figure out what all the rest of the uproar is about.

              2. re: redfish62

                "people hate it because their eyes are used to the old format, takes a while to make the adjustment."

                uhhh no, people hate it because it's done poorly. please see apple products -- people love their changes because theyre done well.

                if you dont understand why showing LESS CONTENT on the screen is a mistake (due to jumbo topic-listing font), nor why the MICRO font in this text-entry box is worthy of user distaste and scorn, then youll never understand good design.

                "good" design. not just any design. as a fellow web developer who previously worked for CBS (MarketWatch), i tell you: study up. learn your craft. this is awfully poor design.

                1. re: kibbles

                  The poor font choices could be merely a matter of poor QA coverage of all systems and browsers rather than "design," because the fonts are fine on my system. Perhaps they will get around to fixing the problem soon, but abuse from users is no encouragement.

                  1. re: GH1618

                    on my office IE system, the font in the reply box has gotten larger - its still a different font from the site text as a whole which is disconcerting, but it has gotten larger

                    1. re: GH1618

                      Oh yeah, blame QA ;) Considering the removal of 'new,' I'd say that overall this cannot possibly be a QA issue.

                      And btw, no, I do not want to watch a video about the new format. The fact that the new format requires training to use should be a clue ... an intuitive web design requires no documentation.

                      1. re: foiegras

                        The QA issue is a matter of testing various systems for the display issues which seem to be the major complaint here. If QA reported that the format was unsatisfactory for certain systems, and the project manager decided to release anyway, then it's not QA issue but a PM issue. That's an internal matter — I don't know which it is.

                        As for the video, you don't have to watch it to use the site. I haven't seen it.

                2. HORRIBLE, HORRIBLE, HORRIBLE........

                  6 Replies
                  1. re: KSlink

                    OH YEAH, NOW I CAN POST. very tempermental.
                    pretend this is in caps too............how do I post a reply using my iPhone?
                    there is no reply button or is it somewhere I just am not seeing it?
                    this is awful. I know you'll all say that it's because people like things they're used to and that's true enough. we aren't used to this and if need be we will have to become familiar with this new design, but why change something that ain't broke.

                    1. re: iL Divo

                      Touch on the post and you'll see a little reply arrow pop up.

                      I had to ask too.

                      This iteration is terrible.

                      1. re: C. Hamster

                        I agree. I was very annoyed until I found it. It shouldn't be such a mystery to post. It is like they don't want traffic on the site?

                        1. re: melpy

                          This is my only real complaint when using the site on my tablet. It is really counterintuitive and just plain silly. Not sure why anyone designing a community built on conversation would make users have to look for a reply button.

                          1. re: Justpaula

                            On my tablet, the "reply" button is displayed right at the bottom of your post, along with "link" and "flag" buttons.

                            1. re: GH1618

                              Yes, checking out the site on iPad now, the function buttons for reply, link, etc. display below the text of a reply post. But they do not on my iPhone or full site view.


                              And I'll add that the changes do seem optimized for iPad or tablet viewing/reading. iPhone view is an improvement in readability over the old site. Looks best on iPad of my three access points. And worst on Macbook Air 11", which is where I sit down to type about where I've eaten.

                              I'm grateful that management finally got religion about the rise of mobile. But at this point, it's at a cost to the community that contributes long-form content.

                  2. It seems like a simple fix, to stop the thread titles from wrapping around to another line. It was easier to scan for something interesting the old way.

                    1. They probably didn't test it on PC users. They should probably just pursue a merger with Yelp already and put Chowhound out of its misery now.

                      2 Replies
                      1. re: MikeG

                        Bite your tongue! Still convinced Yelp is the anti-chowhound.

                        1. re: melpy

                          It wasn't meant to be complimentary to Yelp, trust me!