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Nov 2, 2012 08:26 AM

Order and delivery from Toronto restaurants

Does anyone have recommendations for sites that let you order from restaurants online, and have them deliver it to you? Our office has been using for almost a year, and the website and service are absolutely terrible: it takes multiple clicks to do anything (ordering, cancelling, history), no session management (constantly have to log back in), tip added automatically, no social features (e.g. reviews of dishes), bad website design (Don't click submit twice? Please.) ...

There's a few others out there like Just-Eat, GrubCanada, MealsToOrder, QuikIt but we haven't tried any of them yet, as they all look just as poorly implemented.

Anyone have positive experiences, especially in a corporate delivery setting? Is there a service that I've overlooked?

We're not looking for catering recommendations, as we're generally happy with the ones we use. But we order from restaurants a few times a week, and the complaints just keep piling up.

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  1. Believe it or not, I think that is probably the best option. For the record, you can modify the tip to anyt amout you want - even 0. It is on the right hand side of the page. You do it on the check out page. there is a big red question mark with a drop down for the tip.

    If you find something better, please do report back.

    5 Replies
    1. re: JennaBean

      Are you a personal or corporate customer? Because there is no option to modify the tip when we check out.

      While we're on the subject, there is a per-person delivery charge. We order from up to 3 restaurants, and the orders all get delivered at the same time. For an office of 50+ people, the delivery charge gets pretty high.

      1. re: gnuf

        Corporate and I've spent thousands using them and I can modify it.

        1. re: gnuf

          Orderit's corporate delivery negates all individual delivery fees so that an office of 50+ can order from one or several restaurants, and collectively only pay one delivery fee! Just FYI this is called the Groupit Program.

          1. re: corecor

            And it will only arrive 3-4 hours late for your 12pm meeting! And if you call them, they'll be like "oh, sorry, here's a $5 credit for your $200 order. Hope you feel better! Sorry we were 3 hours late!"

        2. re: JennaBean

          I had so many horrible experiences with that I deleted my account. Hour late deliveries, lack of customer service, sometimes they wouldn't even end up delivering my order - and no phone call, after closing. I was so frustrated that I just stopped all together. Sometimes, when i'd complain, they'd be like "oh, well, we'll just issue a $5 voucher and everything will be better." Seriously, you deliver my meal after 2 hours, and you think $5 will make it better (on numerous occasions)? That service is a horrible joke. I stay away.

        3. Just call the restaurant or caterer direct. Th erestaurants appreciate it it because they don't have to pay a cut tot he website.

          2 Replies
          1. re: Danybear

            Yeah - that's a good idea. A lot of restaurants will even put their food in a cab for you. Sometimes they'll do it themselves, sometimes you have to arrange for the cab yourself.

            1. re: Danybear

              Agreed. I've never understood why people pay good money for bad delivery. Even dumber, why do people pay the mark-up when many of the places offer delivery themselves? If they don't, just put it in a cab.

            2. The original comment has been removed
              1. Can I resurrect this thread? I had the worst experience ordering gift cards from for xmas. They are *utterly* incompetent. I was given false information from multiple people, outright lied to (a replacement card that was promised was never sent), and then finally ignored when I tried to ask what was up.

                Never again!