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What the Hell is Happening at Hoover's?

Alan Sudo Oct 23, 2012 11:44 PM

For literally years, I have been recommending Hoover's Manor Road location on this site.

I really hope that they change course but I can no longer recommend them even though it leaves a huge chicken-fried gap in my life.

At some point, poor service cannot be overcome by good food. I witnessed, but was not a party to, an altercation between a server and a regular customer that I know from many encounters here. Not to go into too much detail, but the encounter was over an inadequate tip.

OK.

Whatever.

We all have our bad days, customer and server alike. BUT then I found out the long time customer had been banned from the restaurant. She had been going there once weekly (at a minimum) for years. It was not her that even left the bad tip, but someone in her party paying their individual tab. I didn't agree that a customer that has supported Hoover's regularly when they needed the business should be banned over this, so I called the restaurant.

They didn't care.

So I emailed the owner.

No response.

I very much enjoyed this restaurant,. I have recommended this restaurant so many times. I sent another email.

Still no response.

I can no longer recommend Hoover's..

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  1. r
    Rptrane Oct 24, 2012 04:26 AM

    I don't know ,I haven't been in a long time. But running a restaurant is a hard business and it isn't for everyone.

    1. a
      anjgupta Oct 24, 2012 09:03 AM

      I had the same experience of being ignored by management. Never went back.

      1 Reply
      1. re: anjgupta
        s
        shan Oct 25, 2012 10:06 PM

        I gave up on Hoover's a couple years ago. I found the food to be meh and the service lackluster. When we are thinking about heading over the Manor, Hoover's has become *that place*... you know the one where you say "What about Hoovers?" and someone quickly suggests somewhere else and steers the conversation to anywhere except there.

      2. amysuehere Oct 24, 2012 09:07 AM

        I can help you on your chicken fried steak problem. Try Cover 3. Seriously. Aw-freaking-some!

        3 Replies
        1. re: amysuehere
          Alan Sudo Oct 24, 2012 10:15 AM

          Green Chile Cream Gravy sounds mighty tasty. I will definitely check it out - Thanks

          1. re: amysuehere
            j
            jwynne2000 Oct 25, 2012 06:34 PM

            I'll second that!! Chicken fried tenderloin, if ya wanna get precise.

            1. re: jwynne2000
              amysuehere Oct 26, 2012 05:12 PM

              The chicken is my favorite, but you can easily share the tenderloin between two people. Wish they'd offer 1/2 portions at a slightly less price-point.

          2. o
            OKMAX Oct 24, 2012 09:34 AM

            Sounds like a situation that was handled terribly by a server and or manager. I know Hoover personally through business and how much he cares about his patrons and his business. I stopped by his trailer over the weekend and found out he is out of town. I can't speak for him but I would bet when he is available he will be in touch with you and resolve this problem properly.

            1. agoodbite Oct 24, 2012 10:15 AM

              My husband and I were also ignored by management last time we ate there. The service was basically absent and our food was awful. My cream gravy was so thick and gloppy I could've hung wallpaper with it. We filled out a comment card detailing our awful experience and never heard a word back. This was probably three years ago. We haven't been back. If you're desperate for CFS, even Bill Miller's better.

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